Backup contacts and sms messages from Huawei Y320-U10

Huawei Y320-U10 has been reported by PhoneCopy users as working. Please note that following settings may little vary depending on the firmware version.

Also visit our step by step screenshot guide

Huawei Y320-U10

Huawei Y320-U10 supports

  • contact synchronization
  • calendar synchronization
  • task synchronization
  • note synchronization
  • sms backup
  • sync via wifi
  • automatic sync

How to synchronize Huawei Y320-U10 with PhoneCopy

  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.com, log in to this existing account in the application.
  3. Synchronize through the application. Browse your contacts on the web www.phonecopy.com.

More detailed information and instructions include screenshots: how to backup and synchronize contacts from Android
Supported versions are 2.2 (Froyo and higer e.q. 2.2.1, 2.2.2), 2.3 (Gingerbread and higher e.q. 2.3.2, 2.3.3, 2.3.4, 2.3.5, 2.3.6, 2.3.7), 3.0.1 (Honeycomb and higher e.q. 3.1, 3.2, 3.2.1), 4.0 (Ice Cream Sandwitch and higher 4.0.1-4.0.4), 4.1, 4.2 and 4.3 (Jelly Bean) or 4.4 (KitKat) including tablets.

In the case of problems with synchronization, please contact us.

User comments

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  • I recently "upgraded" to the latest version 2.4.10, but now it takes several minutes instead of less than one minute to sync. It seems to be trying to recreaate every text and contact every time I sync instead of just updating the ones that have changed. This is not really an acceptable performance degradation. The older version worked perfectly, and also told me what contacts/texts were added/deleted, which the latest version doesn't seem to do either. Please advise. gra5057, 30/08/2014
  • I accidently erased all contacts,
    I somehow also synced that to phonecopy
    So I have lost all contacts.

    How can I restore them from say.. 3 weeks ago?

    Lenny

    leonbkr, 25/08/2014
    • Hello,
      visit deleted contacts page at https://www.phonecopy.com/en/contact/deleted
      All removed contacts are shown, sorted by the time of deletion.
      Just select all the contacts you want to restore. You can use the check-box in the upper-left corner of the list to change selection of all displayed contacts, also clicking with Shift or Ctrl works as expected.
      Then press Restore button. Once all contacts are restored, sync your phone and they will be transferred back to the phone.
      Phonecopy support team, 25/08/2014
  • i am trying to run Phonecopy on my lnovoP780 but its not running .
    it gives error "unfortunately, phonecopy has stopped ". can you help in this
    jinesh87, 23/08/2014
    • Answered by private mail. Phonecopy support team, 25/08/2014
  • Hello. I Wonder if i Upgrade to Premium, will that restore deleted and sendt sms before 30 days? espensjo, 20/08/2014
    • Yes. All sms stored in your account will be uploaded back to phone. 30 days limit is defined to Deleted items only and can be applied to reduce number of your deleted items. Phonecopy support team, 20/08/2014
      • Forgot to say that after Upgrade, i only get error Message, and i se that there is 2 acounts With sms., can i add i now yoy only synk from espensjo espensjo, 21/08/2014
        • The problem that occurred was caused by the version PhoneCopy that you are currently using. The actual stable version 2.2.13 is not able to write SMS on phones with Android KitKat (4.4.x / your version is 4.4.2) because new restrictions were added in KitKat that were not in previous versions of Android.

          We have prepared a new beta version 2.4.9 which is ready for Android KitKat and already fully supports synchronization of SMS.

          Install the new beta version:
          - from blue link on main screen (above the synchronize button in the PhoneCopy app)
          - or directly from https://www.phonecopy.com/android/download/PhoneCopy.apk

          After install of the beta do relogin in app ("Advanced & Account" > "Use existing account" > Add an account you want to sync and then press Login button). Then synchronize.
          Phonecopy support team, 21/08/2014
          • Works Great,,, Thanks for help espensjo, 21/08/2014
      • OK, Upgraded to Premium but no more sms than before Premium,,,, Can you please check,,, espensjo, 21/08/2014
      • Upgraded but did`n se any New sms. Can you see which date i installed this program, and is it anything else i must du to find sms sendt and deleted? espensjo, 20/08/2014
  • I hope you can assist me in this regard. When I activated my Samsung account the first time all my contact numbers and BBM aswell Whatsapp contact numbers appeard on my phone. Note that this is new phone aswell new Sim card so this was really great! But then I gave my Samsung in for a Software update and everthing was deleted. Now that i have the phone back i have lost all my contacts. How do i get them back. Please help... irbarnard, 19/08/2014
    • We didn't find any phone synchronized to your profile. Can you explain how you used PhoneCopy before? Phonecopy support team, 20/08/2014
  • I have an enquiry,

    I want to sync my work email into my Lenovo s930 calendar. I noted that I can sync the calendar with my gmail account. However, when I tried to sync it with @Amway.com (my company email), it said, "Couldn't Finish", "Can't Connect to server" ...

    Please help me.
    azriahmad, 14/08/2014
    • If you want to synchronize your work email, you have to ask your administrator to allow you that connection. It is not related to PhoneCopy at all. Phonecopy support team, 14/08/2014
  • J'ai acquis la version PREMIUM de votre produit afin de pouvoir charger mes contacts ainsi que le calendrier de mon MAC BOOK PRO sur mon HUAWEI Y300. Seuls les contacts se synchronisent mais pas le calendrier. Pourquoi avoir payé 20 € si cela ne fonctionne pas !
    Merci de me donner la marche à suivre.
    GLYCOJACK@GMAIL.COM
    glycojack, 09/08/2014
    • Hi, you can set synchronization of your calendar between PhoneCopy.com and Google Calendar and then connect Google Calendar with calendar in your phone. Currently it is only way to do it as calendar synchronization for android phones is under developlment. Phonecopy support team, 11/08/2014
  • i have all my contacts on phone copy..how do i syn wth my blackberry10 phone y5 to be precise? ajoke, 04/08/2014
  • Can we make Video calls through this Huawei Ascend G730-U10 ? I try to call video call through the sim contact there is no option for video calls krkumar, 03/08/2014
    • Sorry, you are requesting feature of the phone and not PhoneCopy.com related issue. Phonecopy support team, 03/08/2014
  • i m using phicomm i300.its a fantastic phone but i m facing a problem from yesterday.my phone wifi connects but i have no access to internet,kindly guide me how to fix the problem. faizy4444, 02/08/2014
    • Sorry, but this is supporting discussion mostly for PhoneCopy.com. We don't expect somebody will help you here with your current wifi issue. Phonecopy support team, 03/08/2014
  • very useful & helpful for me. thanx for cooperation & support me. popul, 02/08/2014
    • :) Phonecopy support team, 03/08/2014
  • i have remove iris n320 mobile applications
    chettapu, 31/07/2014
    • Can you, please, more explain your request to PhoneCopy services? Phonecopy support team, 01/08/2014
    • Can you please more explain your problems? Phonecopy support team, 01/08/2014
  • Hi
    I am using Samsung Galaxy Note 3 Neo Duos. When I uploaded the contacts only few names appeared in the First Name fileld. Most of the first names (>90%) are not uploaded. Only their contact numbers got uploaded and the Name fields remained empty.
    Can you please resolve the matter.

    Regards
    gvr777
    gvr777, 30/07/2014
    • Solved via private email. Phonecopy support team, 05/08/2014
  • Hi. Do u support CalDAV? andmed, 28/07/2014
    • Not yet. Sorry Phonecopy support team, 29/07/2014
  • Dear Sir I m using X Touch x506 android mobile and I lost the settings option I cant change the language or cant open my Wi-Fi please help me out. If I scroll the option its getting hanged Help me Sir. indianasim, 24/07/2014
    • Do your request have any relation to PhoneCopy.com? Phonecopy support team, 24/07/2014
  • How to transfer contacts from HTC Desire X to Samsung S5. I have the whole back up of the list in sync.


    tanushreebha, 24/07/2014
  • hi, my Sony Ericsson Xperia Arc LT15i is dead. when Im trying to switch it on, its showing SONY and ERICSSON again and again.
    all of my contacts are saved here. if u have a solution to get my contacts from it, it would be a great help.
    wfprady, 21/07/2014
    • Sorry, but if you didn't backup your contacts to our service before, we can't help you . . . Phonecopy support team, 21/07/2014
  • how to restore messages from phonecopy server to android devices i.e micromax canvas doodle 2.

    plzz help me out ... waiting for ur responses
    kanhiya492, 20/07/2014
    • Uploading messages from PhoneCopy.com to android phone is part of Premium Subscription. Phonecopy support team, 20/07/2014
  • hi..
    i am using Micromax A110 (Canvas 2)
    Phone copy does not detect my phone contacts..
    while there are 400+ contacts, phone copy says phone has 0 contacts..
    please help..
    nil_9, 11/07/2014
    • i am selecting correct database.. i.e... phone contacts..
      also i have deleted all other contacts from phone..
      only phone contacts remain...
      but phone copy says 0 phone contacts...
      nil_9, 11/07/2014
      • Solved via private mail. Phonecopy support team, 11/07/2014
  • hiii i am using samsung s duos... i am sync contacts from facebook but their is all email ids and contact are sync.. but i want only disply or sync contact not email id so plz help me saurabhbhogaonkar, 09/07/2014
  • Phonecopy has stopped. The app wouldnt start. Please help. Using samsung note 8.0 tab. Followed the download instructions. dec18jo, 05/07/2014
    • Solved via private mail. Phonecopy support team, 07/07/2014
  • only emaisl get sync, not Ph numbers ? any ideas rghosh, 21/06/2014
    • It looks you selected wrong contact database. Please go to application settings and change synchronized contact database to nother one which contains your full contact information. Phonecopy support team, 22/06/2014
  • App installed from Playstore. Then at first start message appeared "PhoneCopy is stopped'. By some reason the app will not start. Even after a shutdown/restart of the phone. Please help. Thanks.
    jmastr, 15/06/2014
    • Answered by private support email. Phonecopy support team, 17/06/2014
  • I have done the back up from Phone to Phone copy, but unable to restore the back up to my phone. ankita.bharadwa, 12/06/2014
    • Which error you received? Usually it works for all supported phones. Phonecopy support team, 13/06/2014
  • how to take screenshot on your micromax bolt A35 ?
    Please help!
    shoelace, 10/06/2014
    • Hi, you have to ask Micromax not us. Sorry Phonecopy support team, 13/06/2014
  • hi..i want to delete my autobackup folder in gallary..can u plz tell me how can i do ..so that i can permantely deleted that folder..call me-8879558970..after 7pm......... nibedita, 04/06/2014
    • Is your question related to PhoneCopy Application? Phonecopy support team, 04/06/2014
  • i lost my contacts from server vkjp, 01/06/2014
    • Hi in your profile there are not any deleted contacts. We found only active contacts list. Phonecopy support team, 01/06/2014
      • all contacts are deleted from phone copy server and they are showing in default group tray
        how can i get them back???
        vkjp, 13/06/2014
        • I can se 116 active and 0 deleted contacts only. Can you explain what problem you need to solve? Phonecopy support team, 14/06/2014
          • in my home page
            in the recent syncorisation in the lastly i can see around 830 contacts deleted i want to retriew them
            they are showing as the default gropu tray
            how can i get those 832 contacts?
            vkjp, 15/06/2014
            • On the account vkjp there is not any deleted contacts. Phonecopy support team, 15/06/2014
  • huawei Ascend p1 (u9200) imei unknow
    how can I do please help me
    mr.haider, 30/05/2014
  • I'm trying to copy my contacts from my 'old' HTC Wilfire to a 'new' Moto G but not all the contacts have been uploaded to the Phonecopy account and so, obviously, I won't get them all on the Moto G. Suggestions?
    robin-p, 06/05/2014
    • Hi, in the application settings you can select which contact database you want to synchronize. There can be more contact databases in the phone which contains your contacts. You need to change contact database and synchronize next one. Please check. Phonecopy support team, 07/05/2014
  • After sync through "Phonecopy" I have lost my all phone contact, How do I recover my Contact snjy11, 05/05/2014
    • Did you check Deleted Contacts folder of your PhoneCopy.com account? Phonecopy support team, 05/05/2014
  • When will Samsung Jasper be available to sync SMS? haze102784, 04/05/2014
    • It is already availabe with our latest application version. Phonecopy support team, 04/05/2014
  • how so I synchronize my calendar to Xperia Z1 (c6903) from my PhoneCopy account?
    mom61, 03/05/2014
    • Hi, you need to set calendar synchronization of your PhoneCopy account to Google Calendar and then you will connect your phone to Google Calendar which is native service provided by Google Phonecopy support team, 04/05/2014
  • i cant synchronize my phone with my pc
    euciffe, 02/05/2014
    • Hi, you need to have installed application PhoneCopy for Android ot your phone and PhoneCopy for Windows to your PC. Then you will be able to synchronize contacts over PhoneCopy.com server Phonecopy support team, 02/05/2014
  • When will the Samsung Illusion support sync of SMS?? korin5683, 22/04/2014
    • Yes. Download our latest android application and confirm prompt message when you will be asked for SMS sync. Phonecopy support team, 23/04/2014
  • how to sync contacts stored in phone copy with the android phone? pandaman, 16/04/2014
  • Huge bug in the Andoird app: do a one way sync to google contacts, then wait for Android device to sync, then do a PhoneCopy sync and it will duplicate all entries in PhoneCopy with all groups selected. pstanley, 11/04/2014
    • Hello,

      this is not a PhoneCopy Android app's bug, but when you are using to synchronizing your contacts more than one synchronization service simultaneously, it causes conflicts and the duplication of contacts (If you would use any two synchronization services - except PhoneCopy, problem would occur anyway).

      We don't recommend to use more than one synchronization service simultaneously.
      Phonecopy support team, 11/04/2014
  • Hi I have sync my contacts from iphone4 but only 300 done I have upgrade the account but still same plz advise tarekassil, 08/04/2014
    • Answered by private support email. Phonecopy support team, 08/04/2014
  • I tried on my C771 it connects, goes through the process, no errors, but will not read contacts off of the phone and show on your webpage. cgbower@hotmail.com dispatch, 04/04/2014
    • Hi, i am not sure, but it looks you synchronize empty database only. On android phones there are several contacts databases and you have to select that one which contains your contacts. Please check in the application settings list box offering to select databases just under username and password. Phonecopy support team, 04/04/2014
  • Fantastic!!!! Great job done by Phonegap.
    Got all contacts synced.
    Please let me how to sync the contacts on phone without downloading Phonecopy app(as I have samsung wave mobile-bada os).
    dinesh1gore, 26/03/2014
  • Good Day! I've just installed PhoneCopy to my device,

    I also download "Using PhoneCopy for Windows: http://windows.phonecopy.com"

    Now I have back up for my contacts!
    I'm loving this app

    But how about the SMS?
    How do I put SMS copy on the pc?
    yui.snow, 25/03/2014
    • Hi, you can download SMS from your online profile to your PC in form of CSV file only. We will include SMS sync in the PhoneCopy for Windows later. Phonecopy support team, 25/03/2014
  • Hello
    Small precision: now every time I put my backuped 1400 contacts on my iphone, the phone copy delete them on the iphone again. I've deleted the app "phonecopy" from my iphone but it still keep deleting quasi all my contact. Could you please tell me how I delete PhoneCopy on my iphone, so that it stops deleting me 1400. I cannot do this via the deleted item on this website, cause 1400 contacts is a too big amount to do it manually

    Thanks in advance
    helene1234, 23/03/2014
    • The solution of your problem is ot restore 1400 contacts from Deleted Contacts folder. You can select all contacts by selecting check box on contacts page header. Phonecopy support team, 23/03/2014
  • Hello I try to synchronize the data between an iphone 4 and Samsung android. The first time it worked and I had all my more or less 1400 contacts on both phones. then I got a mail from Phonecopy telling me that I should upgrade to premium because the amount of contacts was too big. I did the upgrade and since then the app only sync me 18 contacts. Everytime I try to restore the 1400 from my iphone up on the server I got the message that 18 contacts have been successfully updated. Please help me cause I don't know how to make it work.

    Cheers
    Helene
    helene1234, 23/03/2014
    • Hi Helene, we found your contacts in Deleted Contacts folder. Please check your online profile Phonecopy support team, 23/03/2014
  • Please help.I have backed up my sms for my xperia mini pro and after restoring they not there.They have disappeared and even sms in my mail box have gone.Are they stored somewhere else? Please,please help,I backed up them for reason and I really want them,hope you can help hawkster, 14/03/2014
    • Hi, we didn't find any mobile phone synchronized to your PhoneCopy.com profile. We can restore only data which was at least once synchronized to our server. Phonecopy support team, 15/03/2014
  • I have copied contacts how do i transfer to my samsung note 10.1 sm-p600 wifi only wanrans, 11/03/2014
    • Using our PhoneCopy application which you will find in Google Play. Download it, install it then log in as existing user and press Synchronize button. Phonecopy support team, 11/03/2014
  • I have copied contacts, notes and calendar from my Nokia C7 to PhoneCopy in order to transfer them to Samsung S4. But only contacts and calendar have been copied. How do I get Notes transferred as well. zeibamrizvi, 11/03/2014
    • Sorry, notes on android will be supported later. Phonecopy support team, 11/03/2014
  • On the pc. Sorry pranav_shahaney, 28/02/2014
  • How do I get the contacts from the website to my phone? pranav_shahaney, 27/02/2014
    • Start PhoneCopy application on your android phone, log in as existing user and press synchronize button. Phonecopy support team, 27/02/2014
      • Its already there on the website. How do I put it om the phone? pranav_shahaney, 28/02/2014
        • How do I put it on the pc? pranav_shahaney, 28/02/2014
  • This thing really helped me. My old phone died, i haven't got backed up, but i had to set up synch, now i have new phone, all numbers are GONE, if not sych, i'l be dead. :D dequesto, 22/02/2014
    • Thank you, will be glad if you will get positive reference to all your friends Phonecopy support team, 22/02/2014
  • '' Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
    However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
    my gmail contact is not going anywhere, it is my phone contact that i need to back up
    can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know unknown user,'' 1 hour ago watch, reply

    ''Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.png''

    Apparently, we are not on the same page as all the things you refer to does not exist on my page, under Account settings, i have Language, Time zone and International prefix and nothing else, thank you- Debollini

    debollini1, 14/02/2014
    • Hi, please start application on your android phone. Then you will see three buttons. Second one is Advanced & Account, then you will see five buttons, second is Use Existing Account, then you will be able to change contacts database for synchronization. Phonecopy support team, 14/02/2014
  • Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
    However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
    my gmail contact is not going anywhere, it is my phone contact that i need to back up
    can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know
    unknown user, 14/02/2014
    • Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.png Phonecopy support team, 14/02/2014
  • Hello! How do I transfer contacts on a Samsung Galaxy mini to an iPhone 4S? pablomar, 11/02/2014
  • Hello, i have a Motorola XT311 and installed phone copy. The phone has 300 contacts. But when I run phonecopy it says there are zero contacts in the phone and hence is not syncing anything. Any help? dvraghavan, 30/01/2014
    • Android OS in your phone has several contacts databases and when you are setting PhoneCopy username and password there you can choose which contact database you want to synchronize. Moreover you see how many contacts are in which database. Please go to Account settings and Existing user and select correct database which you want to synchronize e.q. Phone(300) etc. Phonecopy support team, 30/01/2014
      • In the phonecopy settings page i have 2 accounts - phone (0) and Gmail 12. However I am able to see more than 300 contacts in the phone. dvraghavan, 31/01/2014
        • Solved via private mail. Phonecopy support team, 31/01/2014
  • think you sadda, 28/01/2014
  • how do i save my contacts from phonecopy to my new samsung s4? kanisius, 22/01/2014
    • Download PhoneCopy.apk from google play, start it, login as existing user and press synchronize. Phonecopy support team, 22/01/2014
  • Hey Admin,

    i had Syncd My contacts few months back in phonecopy via my Samsung Wave 525 now few days back i have losted my mobile somewhere currently i am using Window Phone Nokia 625 & i want to backup my contacts. In my Nokia Lumia....Can you Guide me how can i take my Contacts...
    khushitleja, 11/01/2014
    • Answered by private mail Phonecopy support team, 11/01/2014
  • Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Plase help, thanks a lot in advance. Best regards. hamid.alsir, 03/01/2014
    • it means you exceeded the limit for free account. See https://www.phonecopy.com/en/pages/pricing . If you will transfer contacts between phones within 7 days it will work without need to buy Premium Subscription. maher91, 03/01/2014
  • Hello,
    I am eagerly waiting for SMS backup for Android. When it will be launched?
    Currently only Contacts sync is there for Android, but just to let you know that Contacts can be backed up & restored in multiple ways without phone copy. So we are looking for sms backup & restore solution.
    sachin.shetye, 30/12/2013
  • Hi,

    I have backed up my contacts,notes,tasks,calender from my old sony ericsson k 790 to phone copy. ANd have synchronized contacts with my new nexus 5. But how to sync notes,calender,tasks to my new nexus 5 from phone copy?
    jbk, 18/12/2013
    • Hi, currently we support only Contacts synchronization on android, messages will be launched soon, then we will continue with rest of data types. Also you can synchronized PhoneCopy.com to your Google Calendar which can be synchronized to Nexus. Phonecopy support team, 20/12/2013
  • helo admin, pls i jst bakd up my contacts on the phonecopy server, It only showd the contact names but didnt show their Numbers. how do i do it so dat my contacts phone numbers can be assignd to their names respectively? temmyfingerz, 09/12/2013
    • Hi, you selected WhatsApp contact database as synchronization source. If you need to synchronize all contacts details you have to select contact database which contains contacts detail. Probably phone database or gmail contact database. You will find in under account settings of installed application. Phonecopy support team, 11/12/2013
  • wow, it' awesome, sync from Nokia e52 to Android 4.2, what a great app and service.
    Thanks.
    s.shekarlab, 03/12/2013
  • How to trasfer contacts from iPhone 4 to Android Galaxy S4? rejanethurst, 02/12/2013
  • Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Please help, thanks a lot in advance. Best regards. prakashsamputh, 27/11/2013
  • i am using Samsung Galaxy Grand (GT-I9082),when updated my phone i lost my all contacts...what should i do now...i didnt take any back up..please tell me what should i do to get my all contacts back..... chinna.kudala, 26/11/2013
    • Hi, if you didn't make any backup you will not be able to recover your contacts at all. Phonecopy support team, 26/11/2013
  • i am not able to sign in telling me something like expired 7 days can you please help me i am desperate as all my contacts are saved on this and my old phone broked
    christopherwilson, 25/11/2013
    • Hi, it looks you have blocked account as you exceeded limit for free account. Please check our answer sent to email address. Phonecopy support team, 25/11/2013
  • can i sync my contacts from the phonecopy
    website to my mobile
    vizpul, 16/11/2013
    • Yes, of course. You can select single directional sync in the PhoneCopy.apk Phonecopy support team, 17/11/2013
  • I uploaded all my contacts to Phonecopy, i reset my phone back to factory settings and synced my account with phone copy and I lost all my contacts on both phone and Phonecopy. What can I do to restore all my contacts first in Phonecopy and then transfer them back to my phone? woldanno, 13/11/2013
    • Hi, you will find all deleted contacts in the Deleted Contacts folder of www.PhoneCopy.com. You can restore it and on next sync you will get it back to your phone Phonecopy support team, 13/11/2013
  • I synchronized my contacts from my mobile to the server. I can see the names but they don't have any contact details such as mobile number, email etc. What should I do? chinmaysjoshi, 08/11/2013
    • Because you selected "WhatsApp" contacts database which contains only names. You have to select phone or gmail contacts database to synchronize all contact details Phonecopy support team, 09/11/2013
  • Great app raman., 01/11/2013
  • Please let me know when calendar sync will be ready... please, please, please. sdm, 27/10/2013
    • Hi, you can synchronize PhoneCopy to Google Calendar and then your android can be synchronized directly with Google Calendar as well. Phonecopy support team, 01/11/2013
      • I tried, but in somehow this does not work. I dunno why. Can't export from PhCop to google account. sdm, 02/11/2013
        • Hi, it is not export it is synchronization. Please check Calendar page of PhoneCopy.com and use Sync with Google button. Phonecopy support team, 03/11/2013
          • Thanks! Worked! Kisses! sdm, 04/11/2013
  • Samsung Galaxy Note (GT-N7000)
    I'd like to be able to backup my calendar, tasks, notes. Are you going to be doing this soon?
    tricia_td, 30/09/2013
    • Hi, currently we work on automatic synchronization, then we will launch support of multiple contact databases in single sync and next we will launch SMS backup. Then we will develop other data types as calendar, tasks and notes. Phonecopy support team, 01/10/2013
      • OK, thanks. tricia_td, 01/10/2013
  • same is happening on my Galaxy 3 so it is definitely a server problem. Help petere, 29/09/2013
    • Answered via private email. Phonecopy support team, 01/10/2013
  • I have Galaxy 4. I cannot sync. It gets to 4% and sticks. I have tried deleting the app on phone and same happens. It must be a problem with the sever. How do I clear the problem? petere, 29/09/2013
    • Answered via private email. Phonecopy support team, 30/09/2013
  • How can I choose to sync contacts with numbers only? I have a lot of contacts which only has email address. nwillis, 29/09/2013
    • On the top of contact list there is filtering menu with default selection "All Contacts" but you can select "no phone numbers" as well. Using that filter you can select all contacts without number and you can set it to contact group which is not synchronized to your phone. To define contact groups please use https://www.phonecopy.com/en/groups/ , To assign contact to group please use "SHOW" menu above of contact list table. Phonecopy support team, 29/09/2013
  • Why does phonecopy groups not match the android groups? abssorb, 27/09/2013
    • PhoneCopy groups are tool to define which group of contacts you want to synchronize to which device. Phonecopy support team, 29/09/2013
  • I have sycnrosised contacts i am not able to trasfe it to my another cell phone
    i have sncronised them from samsung s5620 and i want to transfer it to Samsung GT-S5830
    what should I do now ???? plzz tell me fst its urgnt
    ksachdev4, 24/09/2013
    • Download PhoneCopy.apk from Google Play and log in as existing user. Then press synchronize and contacts from server will be transferred to your new phone. Phonecopy support team, 25/09/2013
  • hi,my cell cannot support wifi when i put my local network sim and without sim wifi is fine.plz tell me what should i do to get it work? waheed060, 14/09/2013
    • Hi, you can use PhoneCopy via GPRS/3G network as well. You need to have data enabled from your mobile operator. Phonecopy support team, 15/09/2013
  • Hi, I managed to transfer my contacts from Nokia E72 to Sony Xperia L. But not able to transfer the sms, calender and notes to my Sony Xperia L. What should I do to get it work? chualayping, 13/09/2013
    • I am also using Xperia L.
      phonecopy for android only supports contacts sync.
      drshtmstry, 22/09/2013
      • Hi, if you have Xperia registered to Google you can synchronize PhoneCopy.com with google calendar to get current events to your phone. Notes synchronization will be launched later. Phonecopy support team, 22/09/2013
    • Hi, currently we support contacts synchronization only. Other data types will be launched later. Sorry. Phonecopy support team, 15/09/2013
  • Just installed phonecopy aplication to my samsung galasy andvace s. I made syncrhronization, see contacts, but can't find todos. What i did wrong? matandrius, 10/09/2013
    • Hi, currently we support only contact synchronization. Other data types are under development. Phonecopy support team, 10/09/2013
  • How can I get my calendar from Ipad to htc tel. Contacts are working, but i stil do not see the callendar. mirosmolicek, 30/08/2013
    • Hi, you can use PCalendar App to get calendar from iPad to PhoneCopy. Then you can synchronize your PhoneCopy account to Google Calendar and Google Calednar can be native connected to any android phone. Phonecopy support team, 30/08/2013
  • I just got email:

    "Dear user ,
    number of items in your account has exceeded the limit available for free accounts.
    Please, either lower the number of your items or purchase a Premium subscription.

    In 7 days, synchronizations with your account will be disabled until you solve the issue.
    Exceeded limits: Type Count Limit
    Devices 3 2 "

    How to remove one device? where to find this option?
    I'm interessted to use basic version. For me it is more than enough.
    matandrius, 23/08/2013
  • i have a tableta Coby Kyros MID8024 , update when I did not want to even start what to do , is stuck and only shows Coby both adyely36, 07/07/2013
    • Are you talking about problem with our PhoneCopy.apk? Phonecopy support team, 07/07/2013
  • hi my phonecopy account doesn't update any new contact that i add in my samsung S3 phone to the phonecopy server, it updates server to device, not device to server, can you help to fix this? thanks key_shore, 30/06/2013
    • Hi, it looks you are adding new phone contacts to different contacts database than is selected for PhoneCopy synchronization. On android phone there is more contacts databases and you can choose which one you want to synchronize. Phonecopy support team, 30/06/2013
  • I have a Sony Z. Before backing up, I noticed that I can only see 24 contacts. But my local contacts have more than 900. How do I get to see all of them in order to backup? smashkins, 27/06/2013
    • Hi, in the android there is more contacts databases. In our application settings you have to choose correct one. It looks you selected contacts database with only 24 contacts. Phonecopy support team, 27/06/2013
      • Thanks. You are right. Now that I have chosen the correct one - gmail contacts, I wanted to transfer them over to my Symbian phone but I encountered a "System Error" on the Symbian phone when I do a "to the Phone" option backup.
        Please advise.
        smashkins, 28/06/2013
        • Please use both-ways as written in the guide. It will transfer contacts from PhoneCopy to phone anyway. Phonecopy support team, 29/06/2013
          • I tried using both ways and the same error message appeared on the Symbian phone. "System Error". smashkins, 30/06/2013
            • Which symbian phone you have? Please send us IMEI to our support email and we will investigate your problem. Phonecopy support team, 30/06/2013
  • My new samsung will not sign in. Nothing happens. Help!! unknown user, 26/06/2013
    • Hi, can you please specify which Samsung model you have? And which error you are receiving? Phonecopy support team, 27/06/2013
      • I have a Samsung Galaxy mini 3. My old phone is an HTC. I have successfully uploaded my contacts list to Phone copy from the HTC, but I cannot sign in to the account on my new Samsung, and so cannot download the contacts.
        I have downloaded and installed the phonecopy app on the samsung, but when I try to log in, I enter the username and pw ok, but it asks for another account type and gives no options. When I click on login, nothing happens.
        unknown user, 27/06/2013
        • Hello,
          the combo box "Android account to sync:" does not contain any value because you have no account with contacts registered as contact accounts on your phone. To synchronize with PhoneCopy app, you need an account with contacts.

          It seems that the “local contacts storage” is not registered in your device.

          1) Either you can select different contact provider for sync in the PhoneCopy application settings as Google, Twitter, Facebook, etc..

          2) Or you can use an app, which shows contacts with their accounts (we have created it for this case). With this tool you can find the name of the account representing your “local contacts storage” and when we will know this name of account of your “local contacts storage”, we can help you.

          If you prefer the second option, please follow these steps:

          1. Create a contact in the “local contacts storage” and name it, for instance “!TestContact”.
          2. Download and install the PhoneCopyDebug app from http://www.phonecopy.com/android/download/PhoneCopyDebug.apk
          3. Start the app and find where the created contact is stored (It is the big bold title).
          4. Send us the account name you found (either here into the discussion or by email to support@phonecopy.com).
          Phonecopy support team, 27/06/2013
  • PhoneCopy is just synchronizing my Gmail contacts..not my Phone Device Contacts...
    tell me how it will??
    shyguyeddie, 23/06/2013
    • Hi, it looks you selected wrong contacts database for synchronization. Go back to settings or log in as existing user and change contacts database. Phonecopy support team, 23/06/2013
  • Hi, I think I have sucessful sync with PhoneCopy already, but after that my phone show "your phone contacts has been synchronized with your phonecopy" and "hint:do not forget to correctly setup visiblility of your contacts in your contacts application". The problem is in the homepage of website phonecopy.com show "contacts:138 created" but when I click into it "all contacts" it is all empty inside, is it any step I haven't done yet or it couse of other problem? appreciate for your answer, thanks. bigworld, 14/06/2013
    • Hello,
      Your sync was successful, but the problem is, that you probably used an "account to sync" which does not provide us full informations about your contacts.

      Please try another "account to sync" for synchronize of your contacts.

      If you don't know which "account to sync" to use, you can try an app PhoneCopyDebug.
      This app shows grouped contacts by their accounts.

      If you want to use PhoneCopyDebug please follow these steps:

      1. Download and install the PhoneCopyDebug app from http://www.phonecopy.com/android/download/PhoneCopyDebug.apk
      2. Start the app and find where are contacts you want to sync (account name is the big bold title).
      3. If you still don't know which account to use, please send us list of all account names you found in "Account to sync" dropdown list in PhoneCopy app and all account names you found in PhoneCopyDebug (either here into the discussion or by email to support@phonecopy.com).

      Please give us your feedback if these informations were useful.
      Phonecopy support team, 17/06/2013
  • I have deleted all phone contacts by mistake, how to take that back as you know its much essential & i am also not having backup bm.harshavardhana, 12/06/2013
    • Any deleted contacts can be found in Deleted Contacts folder of your PhoneCopy.com profile. You can restore it to current list and on next sync you will get it back to your phone. Phonecopy support team, 12/06/2013
      • Hi, But befor this i have not sync the contacts in phone copy.
        pls advice....
        bm.harshavardhana, 13/06/2013
        • Sorry in such as case there is not way to get it back. Phonecopy support team, 13/06/2013
  • All i want to know is once i have synchronized the data on my phone, can i delete the app?
    and if i do delete the app will it remove all my contacts from my phone as well?
    junaidkhatri, 03/06/2013
    • You can delete app and your contacts will remain stored in your android phone Phonecopy support team, 03/06/2013