Backup contacts, calendar and tasks from Nokia Lumia 820

Nokia Lumia 820
Screenshot guideFrom deviceTo device
Nokia Lumia 820 From Nokia Lumia 820 To Nokia Lumia 820
Nokia Lumia 820 is supported on PhoneCopy. Please note that following settings may little vary depending on the firmware version.
  • contact synchronization
  • calendar synchronization
  • task synchronization
  • note synchronization
  • sms backup
  • sync via wifi
  • automatic sync

Text guideline - How to backup

With Nokia Lumia 820

The ActiveSync protocol does not enable access to the contacts which are already in the phone. So the following guideline cannot be used for exporting contacts from the phone. For exporting contacts from your device, please use another screenshot guide
  1. Before you start setting up your phone, make sure that you have already registered on the website Into the phone you will enter the same user name and password that you used during registration.
  2. From main menu of the phone choose People and press Set up account and Outlook.
  3. Configure given fields:
    Email address
    your password
  4. Click sign in. Phone should download all settings and begin to sync automatically. If it does not so, continue with following steps.
  5. Configure a new field:
    User name
    your username
  6. Click sign in and in the following dialog choose advanced and click show all settings
  7. Configure new fields:
    Account name
    Download new content
    Leave as items arrive
    Content to sync
    Select Contacts and Calendar, uncheck Email.
  8. Click sign in.

Now the contacts should automatically synced to the phone. You can see synchronized contacts on the

In case of any problem you can check the configuration settings: from main menu choose Settings, email & accounts and PhoneCopy.

If you need more help with the settings, visit our step by step screenshot guide "How to synchronize contacts to Windows Phone".

In the case of problems with synchronization, please contact us.

User comments

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  • Do your app support to Android phone?? vipulkute007, 15/04/2015
    • Yes, download PhoneCopy from Google Play to your android phone. Phonecopy support team, 16/04/2015
  • How to restore contacts to new phone vipulkute007, 15/04/2015
    • Just log in as existing user to the application to your new phone. Phonecopy support team, 16/04/2015
  • i cant not find phonecopy application at
    it should ne insatll in PC or mobile phone??
    mraheelusman, 07/02/2015
    • Download it directly from WP Store to your Lumia Phonecopy support team, 08/02/2015
  • i have nokia lumia 520 . i want to take my phone book backup on my pc . i have sign in on phone but i cant not find my phonebook there..pls advise mraheelusman, 07/02/2015
  • Wasted my time. Doesn't work. ritubindra, 16/01/2015
  • just now i tried to sync my lumia 710 with phone copy, the phone is showing sync, but i cant see my contacts in phonecopy,com,
    pl help me
    yugandh123, 29/12/2014
  • export of contacts from htc windows 8s not successfull. only calender is exported. Pl help me as I have to export the contacts to new Samsung android tvg1957, 29/12/2014
  • export of contacts from htc windows 8s not successfull. only calender is exported. Pl help me as tvg1957, 29/12/2014
  • how can i get my contacts from a lumia 800 to an iphone 5c? davidkingdonjones, 03/12/2014
  • I had contacts on windows live on my nokia 510. How do I transfer them to phonecopy-android,? mlalekilelu, 16/11/2014
  • when I am trying to synchronising my set an error code is coming. Please help me my +919933787980. thanks.
    nirmalkarmakar, 10/11/2014
    • Please contact support with exact error code. Phonecopy support team, 17/11/2014
  • Hi I'am using Nokia lumia 610 . And when i tell to synchronise there are a error code 8500201D. How to get my contacts from your site ??? svetssss, 28/10/2014
    • Hi, I can see many contacts synchronized to your Windows Phone 7. Did you manage it later after this post? Phonecopy support team, 28/10/2014
  • Can i get the contacts exported back through phonecopy to my phone after i reboot my phone once? avilasaldanha, 28/09/2014
  • Does your service support synching from device to Phone Copy on Windows 7. I suddently got a 30 day reminder but I'm not aware of synching since I opened the account. It doesn't give me the option to sync on my outlook account on device andrewna1, 22/09/2014
  • a to z arshadbashashaik, 02/09/2014
  • Hi despite following all the steps my phone has not synchronised with phonecopy and none of my contacts have been kept. What do I do now please? mariahollingbery, 23/08/2014
    • Hi, which direction you need to transfer contacts? FROM phone or TO phone? Phonecopy support team, 23/08/2014
  • hiii ...i sucessfully syncronize my contacts to my phonecopy profile in my pc.please tell me now how could i restore my contacts from your website to back my window phonebook is empty now.plz help me gouravvij89, 01/08/2014
  • i did all the steps but still cant find my contacts in my profile revantb, 24/07/2014
    • Sorry but on Windows Phone 7 we support only FROM server to device. We have an application for WP8 but i am not sure if it will work on your phone. It exports contacts from phone to server . . Phonecopy support team, 24/07/2014
  • I have sent my all contacts to Phonecopy but doesn't found anything that will i needed so much. please help me pronoydas, 19/07/2014
    • Which guide you used to be sure what's wrong? Phonecopy support team, 24/07/2014
  • How to get on my lumia 630 dual sim that facebook message get as sms message? How to get notification and sound. I had Lumia 520 and its work fine. Please help? anderson8, 12/07/2014
    • Is your question related to Phonecopy support team, 12/07/2014
      • Yes! anderson8, 12/07/2014
        • Can you please more explain how we can help you? Whan feature of PhoneCopy doesn't work for you? Phonecopy support team, 13/07/2014
  • how do I install this app on my nokia Lumia 520 to sync my calendar and phone to each other with my outlook 2013? I have set it up on my laptop no problems but how do I make it sync with outlook? topdog, 04/07/2014
    • Hi, currently we support only Outlook 2003 contacts export in vCards and Lumia import using following guide.
      Calendar sync is not supported on Lumia at all.
      Phonecopy support team, 04/07/2014
      • time to upgrade being 2014 maybe? or nokia needs to work on ActiveSync!!! topdog, 04/07/2014
        • You can connect Lumia to PhoneCopy using ActiveSync already and both Contacts and Calendar will work. But plugin to Outlook is in our development roadmap too far. I can't give you any exact promise. Phonecopy support team, 04/07/2014
          • nothing works yes my phone connects to my laptop no problems and outlook works fine but I cant sync my contacts or calendar this way or any way topdog, 04/07/2014
  • so my new Nokia Lumina 1320 can simply not be used for Phone Copy. Period? fritzwalchli, 03/07/2014
  • I am using Nokia Lumia 920. After doing as instructed, my contacts do not sync. The message says ' ActiveSync protocol does not enable access to contacts in the phone. So now what do i do to sync. contacts? What is Active sync protocol? How do i bypass it? Any suggestions or solutions?? asadahmed00, 22/06/2014
    • Hi, if you want to synchronize contacts FROM device we don't have such as solution yet. Currently we offer PhoneCopy to Lumia synchronization only. Phonecopy support team, 23/06/2014
  • Dear Support Team,
    I am using lumia 630
    after i clicked 'add an account' , there is no 'outlook' , so i click microsoft account instead, and typed in my email address but it said that it is incorrect email/password
    nokian95to630, 13/06/2014
  • its fake, nothing is synchronising on Nokia 710 sirfmoyo, 03/06/2014
  • I have a nokia lumina 520 windows 8.0 phone. I keep getting a pop up to sync my contacts. I even called 611 today no help. I have been trying for hours to use you web site, it also is not allowing me to sync my contacts. HELP
    sweethoney72, 29/05/2014
  • I have a Nokia Lumia 625 with Windows 8 and it keeps saying "The server you are trying to conect doesn't accept the Microsfot Exchange ActiveSync" ramoses, 08/05/2014
    • Hi, we found correct connections from your Windows Phone, but it was refused by server as your profile is blocked because you exceeded limits for free account. Please check the limits Phonecopy support team, 08/05/2014
  • I just want to sync my contacts in my Nokia Lumia 620 to my computer unknown user, 04/05/2014
    • Sorry, we don't provide such as solution. If you will be able to export contacts in form of vCard (.vcf) you can upload it to PhoneCopy using PhoneCopy for Windows installed on your PC. But we don't have direct solution. Phonecopy support team, 04/05/2014
  • Hi, I'm trying to syncronize contact between Nokia C3-00 and HTC 8x. My contact was successfully export to phonecopy, but when I import it to my new phone HTC 8x, there's was all names but no number along with. Somebody can help me please. Thanks. ngodieuthao, 25/02/2014
    • Windows Phone has limited data model for storing phone numbers. Edit the contacts on website and assign them correct types. WP supports one cellphone, two home phones and two work phones. Phonecopy support team, 26/02/2014
  • Hi, I've a Nokia Lumia 510, I've followed the instructions dedicated to my Cell iPhone but when tried to syncronize only the imei id number gas bene rcognized bit O contacts. is there any hints you clan suggest to solve the issue?
    Many thanks in ad ance
    rubrica, 12/02/2014
  • Hi I am getting an error,it says that "the server you are trying to connect to doesnt support microsoft exchange active sync" ..error code is 85030022 grandpa613, 11/02/2014
  • Help me to install phone copy ravy1, 10/02/2014
  • I am using lumia 920. After creating PhoneCopy account on lumia nothing is synchronized! In the PhoneCopy web interface i see number of SMS 0, Contacts 0 etc. I also see that a sync point is created on the time line but no data has been transferred from my phone. unknown user, 14/01/2014
    • Hi, sorry but currently we support only Server To Lumia synchronization. We can't synchronize contacts from mobile phone to server. Phonecopy support team, 14/01/2014
  • I did it from Nokia E 72 to Samsung Focus Windows 7 phone. It worked excellently, except for:
    1. The e mail address in Nokia didnot get transferred to Samsung- I would like some advise as to how it should be done
    2. In Nokia, there is a provision to edit the label( for example, instead of " Mobile( Home)" you can change to " Mobile(XYZ)". These numbers are not getting transferred to Samsung- any suggestions?
    srisugramgay, 24/11/2013
    • Hello, Windows Phone devices have quite limited data model to work with. They support two home phone numbers, two work numbers, 1 cellphone, 1 fax. For emails, it is one email address for each of following types: home, work, other. All other details cannot be transferred.
      To be able to sync your email addresses, ensure you assigned one of the types mentioned above.
      Phonecopy support team, 25/11/2013
  • hie, i did everything as u the contacts will be saved into my phonecopy account?????? bharathcse, 13/10/2013
    • Hi, Windows Phone synchronization is only single-directional from server to device. Sorry Phonecopy support team, 14/10/2013
  • worked...........i did it for my nokia lumia920 gayanyouth, 13/10/2013
  • Hi,
    I have tried and tried to associate Nokia E52 but with no luck. I have tried to sync E52 to my macbook but it also seems to fail.

    Any ideas appreciated!
    kmcbride, 19/09/2013
  • nokia lumia 610
    ss_sanjiv, 18/09/2013
    • Hi, how we can help you? Phonecopy support team, 18/09/2013
  • sorry does not work with my phone, I will try something else. suyleman, 29/07/2013
  • I have sync my Old Nokia E52 contacts to Phonecopy - but cant see my contacts at phone copy.I have followed "how to sync 920 with phone copy" down to line no 4 but no contacts came to my phone. I cant tell if the 920 outlook 365 setup was sucessfull with a gmail account or not or if that was the right account to do it with - my normal email address disnt seem to work as Outlook is still empty. I have tried from the 920 to proceed with no 5 but cant find "advanced" fyi my outlook on my pc network is via exchange and i cant tell if if this is now linked to my 920 or not. This is my first couple of days with a smart phone so not too sure of things on this new phone. nicktight, 16/06/2013
    • You forgot to associate Nokia E52 to your profile. I made it for you and now it will work without any limits. Phonecopy support team, 17/06/2013
  • While the above steps relate to syncing of contacts FROM PhoneCopy to Nokia Lumia 920, how will contacts from a Nokia Lumia 920 be synced to PhoneCopy? kartikeyasingh, 19/02/2013
    • Hi to connect Lumia to PhoneCopy we are using native Microsoft protocols which allows initial synchronization only from server to device. We are planning to launch another solution later as well. Phonecopy support team, 23/02/2013