Samsung - discussion

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  • Hi I've been awaiting Android SMS synchronisation and the latest version of your software claims to have it, but I cannot see how to get it tow work on my Samsung SGH-i927 (Captivate Glide). Please advise how I may take advantage of this important new feature. Thanks!
    Graham
    gra5057, 15.03.14
    • Hi, if you will go to application settings and select Existing user, there is check box which will enable SMS synchronization. Phonecopy Support-Team, 16.03.14
      • Sorry for being dim... I am running Android4.0, please spell it out - I cannot find any check box here on this site or on my phone that will enable SMS. There is nothing, no "existing user" I can find in settings here on this site or on my phone under the Phone copy Application that will do this!
        thanks, Graham
        gra5057, 18.03.14
        • Hi, please start PhoneCopy application on your phone, there is button Advanced&Account, then you will see Existing user button. On next page you will see the check box Phonecopy Support-Team, 18.03.14
          • Got it! thanks very much gra5057, 19.03.14
  • unknown certificate authority sachitraj, 10.03.14
    • unknown certificate authority sachitraj, 10.03.14
  • I have a Samsung SCH s720c. I have 2 e-mail accounts. Phone copy sync to my Gmail account (1 contact). I went to settings at Phonecopy changed my e-mail to my charter account. Noted no change. Still shows my gmail account. Not able to transfer contacts. Please advise evrgrn247, 07.03.14
    • Hello,

      if you want to sync contacts, you have to select right account where your contacts are stored. This account you have to select in the box "Android account to sync:" at login in PhoneCopy app on your phone.

      If you are currently logged in with Google account and it doesn't contain your contacts, try to login with another account. In PhoneCopy app, go to Advanced & Account" > "Use Existing Account", select the right account in the box "Android account to sync:" and then Login again.

      The "charter" email address which you set in PhoneCopy settings is used only for password reset and optional notifications.

      If you have further questions, please contact support@phonecopy.com
      Phonecopy Support-Team, 10.03.14
  • Hi.
    I would like to know how to get back my contacs to my samsung GT-C6712 ?
    When i try to sync. it showing 0 contacts. but profile appearing 438 contacts on my phonecopy a/c.
    pls help me resolve this ?
    gihan11, 04.02.14
    • Within your profile there is none active contacts but 438 deleted contacts. Please go to Deleted Contacts folder and restore deleted contacts to active contacts list. On next sync you will get it back to your phone. Phonecopy Support-Team, 04.02.14
  • My Phone Samsung Galaxy GT-N700. My contact full deleted. how to recovery.
    i don't have cd.
    pskarikalan.vaanan@gmail.com
    pskarikalan.vaanan, 02.01.14
    • I didn't find any contacts stored in your PhoneCopy.com profile. We should help you only in case you stored your contacts to PhoneCopy.com before. Sorry. Phonecopy Support-Team, 02.01.14
      • Before pskarikalan.vaanan, 04.01.14
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          googlenomme, 26.02.14
        • Any deleted contacts are stored in the Deleted Contacts folder. Phonecopy Support-Team, 05.01.14
  • i synchronized my old cell phone contacts. now i have purchased a new samsung galaxy grand quattro phone. can anyone help me with the process to download all contacts in my phonecopy a/c to my new cell phone??? dipakreliance61, 11.12.13
    • Hi, just download PhoneCopy.apk from Google Play. Log in as existing user and press Synchronize button. Phonecopy Support-Team, 11.12.13
  • Samsung galaxy y Duo GT-S6132 ?
    fauzee1122, 01.12.13
  • unable to transfer contacts from samsung omnia w, suggestions ???
    abhi99141, 29.11.13
    • Sorry, for Windows Phone 7 phones we offer only PhoneCopy to Device transfer. If you will be able to get your contacts in form of .vcf (vCard) you can upload it to PhoneCopy.com server using PhoneCopy for Windows and then you will be able to transfer it to any other phone. Phonecopy Support-Team, 29.11.13
  • Hi, I have copied some of my contact from nokia n81 to phonecopy, now I want to transfer them back to galaxy s2, can you suggest me how?, thank you srikarbandla, 18.11.13
  • now i synchronize my contact to phone copy how can i use is in my galaxy tab3 amr.dafea, 18.11.13
    • Yes, just use PhoneCopy.apk and log in as existing user. Phonecopy Support-Team, 19.11.13
  • Hii
    how can i pull the contacts from the phone copy server ???
    My phone model is samsung WaveGT- S5253
    panchalj, 09.11.13
  • Can I sync to an earlier time than the latest bhathiya, 02.11.13
    • You can check Deleted contacts if you are missing some of them. Phonecopy Support-Team, 03.11.13
  • How can I recover the back up I made? I dont know how to put all the contacts back to my phone. I'm using Samsung monte s5620. Please help. when i try to synchronize from mobile contacts not getting added to my mobile from server. shiva.dp, 28.10.13
    • Hi, i recommend you to delete your phone from www.phonecopy.com profile and assign it back. PhoneCopy will take it as new device and will synchronize all contacts to it. Phonecopy Support-Team, 01.11.13
  • please help me.. i wanna cry....
    i reformat my samsung galaxy pocket, but before i reformat it . i checked the back up to re install again some application and contacts..

    but my problem is where i can find or where is the location to in finding the back up data? please help me, im goin crazy cause all my contacts were gone.
    juniper, 19.10.13
    • Hi,
      your account "juniper" is empty without any attached devices. Please remember which username you used when you made backup.
      Phonecopy Support-Team, 20.10.13
  • How can I recover the back up I made? I dont know how to put all the contacts back to my phone. I'm using Samsung Wave 525. Please help. Thanks kevzdumz07, 15.09.13
  • Hi, you sent me a notification that I have exceeded the device limit. I use two devices, Samsung Galaxy and iPad, you list google as a device as well as your PCalendar app. I would like to delete the PCalendar app from my device list as it does not sync between my devices. Your site appears only to offer sn option to add a device and not to delete a device. minettebrand, 02.09.13
    • Hi, PCalendar app is not counted into device limit. Google connector is counted as a separate device. You can remove devices here - https://www.phonecopy.com/en/devices/ Phonecopy Support-Team, 02.09.13
  • Hi, i'm using before an iphone 4s and syncronize my contact to phonecopy. Is there any chance to copy my contacts to my simcard? suky, 09.08.13
    • On some phones there is possibility to access SIM card data but it depends of phone model. Phonecopy Support-Team, 10.08.13
  • Hi, I'm using Galaxy S Advance and i want to export my contacts into (*.spb) format, can anyone help me with this. vijaykumar.rajanna, 08.10.12
    • Hi, i recommend you to export contacts to *.vcf (vCard) which can be used by wide range of other applications include PhoneCopy for Windows. Phonecopy Support-Team, 10.10.12
  • Am using a sumsung galaxy. Where are my sms and notes???
    they did not make it to the server.
    kinyoi, 28.09.12
    • On android apk we are supporting contacts only now. Other data types as SMS or notes will be launched later. Phonecopy Support-Team, 29.09.12
  • Hello PhoneCopy team, I am using Samsung Galaxy ACE(S5830), There seems to be no option in the application where I can sync contact from server. I was using iPhone earlier and this option was there in settings. Also, I deleted all my contacts from my phone and did the syncronisation but it also got deleted from the server. I have to restore all the contacts from the deleted contacts. Can you please help me understand if we can do sync from server to Phone? unbekannten Benutzer, 25.09.12
    • Hi, we are preparing this feature for android as well but we expect usage by advanced users only. On android phone you can select for synchronizatoin any contacts database for example gmail. Then it can be dangerous when by mistake you will select Server to Device and you will delete all your gmail contacts. Anyway when you delete any contact on phone it will be synchronized to PhoneCopy and if you will delete any contact on PhoneCopy it will be deleted on your phone after next sync. For this purposes you have available Deleted Contacts folder. But when you use your phone in common way e.g. adding, editing, deleting single contacts you don't need to use single direction synchronization. Phonecopy Support-Team, 26.09.12
  • i accidentally sync different data from phone to server using full sync, how can i roll back the previous data?
    jonjonrsalamanca, 14.08.12
    • Hi, any accidentally deleted data can be found under Deleted Contact button on Contact page of PhoneCopy. There can be restored to current list and on next sync you will get it back to your phone Phonecopy Support-Team, 15.08.12
  • Hi Please help me.
    I have samsung GT-S5570 (Samsung Phone Android) and did my mobile contact list backup with phonecopy. While selecting an option to take a backup I could select either contact list from Phone or from SIM. I want to do backup from both phone and SIM. Can you help me out?
    niceananch, 09.07.12
    • Hi,
      you need to make two synchronizations. One for Phone and second for SIM. For future we recommend you to merge it and have only one contacts list which is more easy to maintain.
      Phonecopy Support-Team, 10.07.12
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