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  • 've recently switched to feature phone Samsung Metro 360 and after setting all the details while synching it gives the error "Unable to sync. Profile is incomplete", but there are no fields left incomplete. How can I sync my phone with phonecopy? mikkyvegeta, 16.06.15
    • Hi, can you send us what you typed to each field of profile? We recommend you to send it by private email to our support address. Phonecopy Support-Team, 16.06.15
  • my contacts have beend deleted from mobile and or phonecopy so how an i retrive then.me retore item also have been deleted is there any way ? jazz14, 08.06.15
    • Hi, any deleted contacts can be found and restored from Deleted Contacts folder. But you have only active contacts in your online profile. Phonecopy Support-Team, 09.06.15
  • I've recently switched to feature phone Samsung Metro 360 (SM-B360EDNAINS), it has an option to sync contacts with an online server. It is similar to GT-C3322HKAINS model, however after setting all the details while synching it gives the error "Unable to sync. Profile is incomplete", but there are no fields left incomplete. How can I sync my phone with phonecopy? abbazs, 02.06.15
    • Hello, we replied to this comment in separate email. Check your mailbox. PhoneCopy support Phonecopy Support-Team, 02.06.15
  • My phone crashed and my storage was affected. I found that my contacts was creating the issue so I deleted them. How do I restore my contacts to my Note 4 from the phonecopy website, as I can't seem to find a way to synchronize back to my phone? dianamkemp, 04.04.15
    • Please follow our guide: https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android Phonecopy Support-Team, 04.04.15
      • I wasn't able to sync my contacts from the desktop to my Note 4. Is two-way sync only available with premium? I just couldn't find any option to sync to my phone. This is urgent as I have no contacts on my phone. How can this be resolved? dianamkemp, 05.04.15
        • Two way is available in free version as well. Phonecopy Support-Team, 06.04.15
  • phonecopy supports only 500 contacts but i need to synchonise 910 contacts.
    It is possible or not?
    If possible please response this contact mail id
    manojkumar57@gmail.com
    manojkumar57, 05.03.15
    • PhoneCopy support all yoour contacts. Limit of 500 contacts is set for free account. With Premium you are unlimited. Phonecopy Support-Team, 05.03.15
  • Hi, how can I sync PhoneCopy to my gmail contacts? (I want to have my gmail contacts on my samsung b2710, through phonecopy). Thanks unbekannten Benutzer, 19.02.15
  • Dear Team,
    Hi i am not able to backup data from phonecopy to my phone samsung galaxy core (Gt8262). please tell me how to download data from phonecopy to mobile
    bharatbhu87, 10.11.14
  • Hello. i want to synchronize one way phone to server , only phone contacts. The application send on server all contact ( mail, and phone contacts )
    Where i setting only phone contacts to synchronize ?
    Thanks \
    ety1910, 04.10.14
    • Hello,
      it is not possible once all these contacts are stored in the same contact database. Our app does not provide any filtering.
      Phonecopy Support-Team, 08.10.14
  • Hello, So I bought a new phone, downloaded PhoneCopy and the first thing I did was press Synchronize. Because of my stupidity, my contacts don't exist on the server now (since it synced with a blank phone) or the new phone. Can I reverse this or do anything to retrieve my contacts? rimoabdallah, 27.09.14
    • Hello, visit deleted contacts section on the website. Just press the "Restore deleted contacts" in the contacts section and you will see deleted contacts with ability to restore them. Phonecopy Support-Team, 08.10.14
  • How do i Undelete the contacts that my phone deleted by mistake? thereverend, 27.07.14
  • I thought this program would bring in contacts from my galaxy into my ipad and it did but it deleted my ipad contacts. How can I get them back? I tried the restore deleted contacts but your site said there weren't any deleted items to restore. phine4now, 23.06.14
    • Hi, there is not an iPad assigned in your profile then we can't research what happened. Anyway if you select Two way synchronization it will synchronize contacts from phonecopy to device as well as contacts from device to phonecopy.com. Deleting contacts from device can occur only in case you select single directional synchronization from Server to Device but before contacts are deleted you are noticed by red alert. Phonecopy Support-Team, 23.06.14
      • I did select one way synchronize but never received a single red alert of any sort. Can I undo? phine4now, 23.06.14
        • If you used single directional synchronization from Server to Device, there is not possiblity to undo. Undo works only i case you delete anything on the server because server has Deleted Contacts folder. Sorry. Phonecopy Support-Team, 23.06.14
  • I have synchronized contacts but I can't synchronize my sms. Please help me. manzer, 19.06.14
    • I can see 262 synchronized SMS . . Phonecopy Support-Team, 19.06.14
      • It is there on my server but its not synchronizing into my phone manzer, 19.06.14
  • I have uploaded all my contacts on server, post that after 3 hours I logged in on phonecopy app again, but It shows I have deleted all my contacts from server,

    Could you pls help to me pls get all my contacts on my mobile device.
    pratham87, 11.05.14
    • Od course we can. But you can recover it from Deleted Contacts folder in your online profile on www.phonecopy.com . Also we found you did it by yourself earlier than we were able to answer your request. Phonecopy Support-Team, 11.05.14
  • I cleaned up my contacts list on the server. How do I send this list to my Samsung Galaxy S2 phone? andi.pettigrew, 21.04.14
    • Hi,
      in the PhoneCopy for Android application there is single direction synchronization under account&settings. Select from Server to Device and your contacts will be copied.
      Phonecopy Support-Team, 21.04.14
      • Hi - I followed your directions - one way sync from server to my device. Before synchronisation, phone copy server had 378 contacts, gmail had 1168 and lots of dupes. This is why I cleaned up the server. AFTER sync, gmail had 1546 contacts. The warning for the one-way sync said that it would remove all the contacts from the device, but it didn't! Now I have even more duplications than before. What is going wrong? andi.pettigrew, 22.04.14
        • Hi,
          it looks you synchronized contacts from the server to another contacts database. On the PhoneCopy for android settings there you can set which contacts database you want to synchronize. I expect you synchronized another than gmail one. Please change contacts database and cleaned contacts will replace contacts in the gmail account.
          Phonecopy Support-Team, 22.04.14
          • OK limited success - it says it's put 378 contacts on my phone, but my phone is still showing all the google contacts as well. How can I get rid of those from my phone? andi.pettigrew, 22.04.14
            • We recommend turn off Google contact sync and then continue with previous steps.
              (Advanced & Account > One-way sync > Server » this device). Using more than one of synchronization service simultaneously causes collisions and duplicities. Try this, please and send us your feedback if it was useful or not.
              Phonecopy Support-Team, 22.04.14
              • Google contact sync off, and message says all contacts deleted from phone during one-way sync, but Google contacts still showing after server - phone sync. Any more ideas? andi.pettigrew, 28.04.14
                • Perhaps this is a misunderstanding, but one-way sync from "Server » this device", first deletes all phone contacts in the selected account, and then creates contacts stored on the server.

                  After this synchronization, you should have status of your contacts in the phone (in the selected account) the same as on the server.

                  The message you mentioned looks like this:
                  "All previous contacts were removed in this device. "x" contact(s) (from server) were created."
                  Phonecopy Support-Team, 29.04.14
                  • No misunderstanding - on the PhoneCopy screen, it says that my Samsung phone has the same number of contacts as my PhoneCopy Server account and during the one-way sync, I watched the number of contacts reduce to zero, then restore to the pruned contact list from the server. However, when I go to Contacts on my phone, it is full of duplications and the Google contacts are still there, so I have no idea what is going on here! andi.pettigrew, 29.04.14
                    • We checked the logs of your synchronization and the "Samsung Phone" account was the last used account in your synchronization - no Google account. "Samsung Phone" is a local account with contacts in your phone.

                      Are you sure, you tried to sync according to the aforementioned procedure with a Google Account?

                      If you want to overwrite Google contacts, you have to use Google account as "Android account to sync" when login to PhoneCopy (Advanced & Account > Use existing account).
                      Phonecopy Support-Team, 29.04.14
  • I have a Samsung SCH s720c. I have 2 e-mail accounts. Phone copy sync to my Gmail account (1 contact). I went to settings at Phonecopy changed my e-mail to my charter account. Noted no change. Still shows my gmail account. Not able to transfer contacts. Please advise evrgrn247, 07.03.14
    • Hello,

      if you want to sync contacts, you have to select right account where your contacts are stored. This account you have to select in the box "Android account to sync:" at login in PhoneCopy app on your phone.

      If you are currently logged in with Google account and it doesn't contain your contacts, try to login with another account. In PhoneCopy app, go to Advanced & Account" > "Use Existing Account", select the right account in the box "Android account to sync:" and then Login again.

      The "charter" email address which you set in PhoneCopy settings is used only for password reset and optional notifications.

      If you have further questions, please contact support@phonecopy.com
      Phonecopy Support-Team, 10.03.14
  • unable to transfer contacts from samsung omnia w, suggestions ???
    abhi99141, 29.11.13
    • Sorry, for Windows Phone 7 phones we offer only PhoneCopy to Device transfer. If you will be able to get your contacts in form of .vcf (vCard) you can upload it to PhoneCopy.com server using PhoneCopy for Windows and then you will be able to transfer it to any other phone. Phonecopy Support-Team, 29.11.13
  • Hii
    how can i pull the contacts from the phone copy server ???
    My phone model is samsung WaveGT- S5253
    panchalj, 09.11.13
    • Hi, just follow our guide https://www.phonecopy.com/en/phones/view/samsung_gt-s5253 Phonecopy Support-Team, 09.11.13
      • im getting the unknown certificate authority error carusid, 11.05.14
        • In most cases Samsung phones reports that error when you didn't entered correct username and password. Phonecopy Support-Team, 11.05.14
  • How can I recover the back up I made? I dont know how to put all the contacts back to my phone. I'm using Samsung monte s5620. Please help. when i try to synchronize from mobile contacts not getting added to my mobile from server. shiva.dp, 28.10.13
    • Hi, i recommend you to delete your phone from www.phonecopy.com profile and assign it back. PhoneCopy will take it as new device and will synchronize all contacts to it. Phonecopy Support-Team, 01.11.13
  • please help me.. i wanna cry....
    i reformat my samsung galaxy pocket, but before i reformat it . i checked the back up to re install again some application and contacts..

    but my problem is where i can find or where is the location to in finding the back up data? please help me, im goin crazy cause all my contacts were gone.
    juniper, 19.10.13
    • Hi,
      your account "juniper" is empty without any attached devices. Please remember which username you used when you made backup.
      Phonecopy Support-Team, 20.10.13
  • How can I recover the back up I made? I dont know how to put all the contacts back to my phone. I'm using Samsung Wave 525. Please help. Thanks kevzdumz07, 15.09.13
  • Hi, you sent me a notification that I have exceeded the device limit. I use two devices, Samsung Galaxy and iPad, you list google as a device as well as your PCalendar app. I would like to delete the PCalendar app from my device list as it does not sync between my devices. Your site appears only to offer sn option to add a device and not to delete a device. minettebrand, 02.09.13
    • Hi, PCalendar app is not counted into device limit. Google connector is counted as a separate device. You can remove devices here - https://www.phonecopy.com/en/devices/ Phonecopy Support-Team, 02.09.13
  • Hi, I'm using Galaxy S Advance and i want to export my contacts into (*.spb) format, can anyone help me with this. vijaykumar.rajanna, 08.10.12
    • Hi, i recommend you to export contacts to *.vcf (vCard) which can be used by wide range of other applications include PhoneCopy for Windows. Phonecopy Support-Team, 10.10.12
  • Hello PhoneCopy team, I am using Samsung Galaxy ACE(S5830), There seems to be no option in the application where I can sync contact from server. I was using iPhone earlier and this option was there in settings. Also, I deleted all my contacts from my phone and did the syncronisation but it also got deleted from the server. I have to restore all the contacts from the deleted contacts. Can you please help me understand if we can do sync from server to Phone? unbekannten Benutzer, 25.09.12
    • Hi, we are preparing this feature for android as well but we expect usage by advanced users only. On android phone you can select for synchronizatoin any contacts database for example gmail. Then it can be dangerous when by mistake you will select Server to Device and you will delete all your gmail contacts. Anyway when you delete any contact on phone it will be synchronized to PhoneCopy and if you will delete any contact on PhoneCopy it will be deleted on your phone after next sync. For this purposes you have available Deleted Contacts folder. But when you use your phone in common way e.g. adding, editing, deleting single contacts you don't need to use single direction synchronization. Phonecopy Support-Team, 26.09.12
  • i accidentally sync different data from phone to server using full sync, how can i roll back the previous data?
    jonjonrsalamanca, 14.08.12
    • Hi, any accidentally deleted data can be found under Deleted Contact button on Contact page of PhoneCopy. There can be restored to current list and on next sync you will get it back to your phone Phonecopy Support-Team, 15.08.12
  • Hi Please help me.
    I have samsung GT-S5570 (Samsung Phone Android) and did my mobile contact list backup with phonecopy. While selecting an option to take a backup I could select either contact list from Phone or from SIM. I want to do backup from both phone and SIM. Can you help me out?
    niceananch, 09.07.12
    • Hi,
      you need to make two synchronizations. One for Phone and second for SIM. For future we recommend you to merge it and have only one contacts list which is more easy to maintain.
      Phonecopy Support-Team, 10.07.12