Backup Kontakte and sms messages from Cherry Mobile Orbit

Cherry Mobile Orbit
Screenshot guideFrom deviceTo device
Cherry Mobile Orbit From Cherry Mobile Orbit To Cherry Mobile Orbit
Cherry Mobile Orbit is supported on PhoneCopy. Please note that following settings may little vary depending on the firmware version.
  • contact synchronization
  • calendar synchronization
  • task synchronization
  • note synchronization
  • sms backup
  • sync via wifi
  • automatic sync

Text guideline - How to backup

From Cherry Mobile Orbit

Die Richtlinie ist noch nicht in Ihre Sprache übersetzt worden.
If you want to transfer contacts from your Android device please use following screenshot guide.
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.com, log in to this existing account in the application.
  3. After succesful login press "Synchronize" for complete synchronization, or press "Advanced & Account", select "One-way sync" and after choose "This device >> server" for one-way sync.

More detailed information and instructions include screenshots: how to backup and synchronize contacts from Android
Supported versions are 2.2 (Froyo and higer e.q. 2.2.1, 2.2.2), 2.3 (Gingerbread and higher e.q. 2.3.2, 2.3.3, 2.3.4, 2.3.5, 2.3.6, 2.3.7), 3.0.1 (Honeycomb and higher e.q. 3.1, 3.2, 3.2.1), 4.0 (Ice Cream Sandwitch and higher 4.0.1-4.0.4), 4.1, 4.2, 4.3 (Jelly Bean) and 4.4 (KitKat), 5.0 or 5.1 (Lillipop) including tablets.

In the case of problems with synchronization, please contact us.

To Cherry Mobile Orbit

Die Richtlinie ist noch nicht in Ihre Sprache übersetzt worden.
If you want to transfer contacts to your Android device please use following screenshot guide.
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.com, log in to this existing account in the application.
  3. After succesful login press "Synchronize" for complete synchronization, or press "Advanced & Account", select "One-way sync" and after choose "Server >> this device" for one-way sync.

More detailed information and instructions include screenshots: how transfer contacts to Android
Supported versions are 2.2 (Froyo and higer e.q. 2.2.1, 2.2.2), 2.3 (Gingerbread and higher e.q. 2.3.2, 2.3.3, 2.3.4, 2.3.5, 2.3.6, 2.3.7), 3.0.1 (Honeycomb and higher e.q. 3.1, 3.2, 3.2.1), 4.0 (Ice Cream Sandwitch and higher 4.0.1-4.0.4), 4.1, 4.2, 4.3 (Jelly Bean) and 4.4 (KitKat), 5.0 or 5.1 (Lillipop) including tablets.

In the case of problems with synchronization, please contact us.

Benutzer Kommentare

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  • Is it possible to transfer my messages from my Samsung Galaxy Ace GT-S5830 to my iPhone 4? natwally2711, 4 hours ago
    • No, there is not a way to upload messages to iPhone at all. Sorry. Phonecopy Support-Team, 4 hours ago
  • Iam using Hisense U970 and it does not display contact numbers nor contact list yet the numbers are stored on the sim card and iam able to access them on other phones.N.B..This occurred lately as first I was able to access them.Please how can I do to solve this problem? tkcee, 28.07.15
    • Hi, is your request realted to PhoneCopy.com or you ask general question? We can help you with PhoneCopy but your phone was not synchronized to our service. Phonecopy Support-Team, 28.07.15
  • Iam Using Asus Zenphone 4 with lolipop in that i cant find phone contact in phone sopy setting page kindly help me to solve the issue
    karthik.mice, 27.07.15
    • Answered via private email. Phonecopy Support-Team, 27.07.15
  • I am unable to install PhoneCopy on my Huawei Ascend Y221. Google Play Store is saying that it is not compatible with the app. Please help unbekannten Benutzer, 14.07.15
    • Hi, what android version you have installed? Phonecopy Support-Team, 15.07.15
  • I am trying to syncronise the contacts from my Android device (Samsung A3) but each time I try I get a warning stating that I have exceeded the amount of contacts and sync has been disabled.

    Within the Phonecopy app (On my phone) I am syncronising ONLY phone contacts (321) and have only 23 contacts on the server. I'm using the free version so can you please tell me why this is failing when I have less than the 500 contacts allowed?

    Thanks
    richardtarver, 10.07.15
    • I can see successfull synchronization of your phone. Did you solve the issue? Phonecopy Support-Team, 10.07.15
  • One way synch > this device to server > sending contacts > 0 contacts were created

    There are 500 contacts in a gmail account, why do they not get uploaded?
    revnice, 08.07.15
    • Did you select gmail account in the PhoneCopy application settings as database which has to be synchronized? Phonecopy Support-Team, 09.07.15
  • I'm trying to get hotmail contacts from my computer to my samsung galaxy ace-4 lite. I've got a csv file but under Contacts > More actions here on the phonecopy site, there is no option to Import. So what do I do?

    Thanks - rev
    revnice, 08.07.15
    • Hi, for import we support only VCF (vCard0 format. Are you able to export contacts from hotmail to VCF? Then you can use PhoneCopy for Windows to upload it to server. Phonecopy Support-Team, 09.07.15
  • i have a htc wildfire A3333 mobile , but this app is not compatible for this version . so how can i use this ??? annapurnaenterprises, 08.07.15
    • What error message you are receiving? Wa have several clients who are using PhoneCopy on A3333 Phonecopy Support-Team, 08.07.15
      • your device isn't compatible with this version annapurnaenterprises, 08.07.15
        • And what android version you have installed in your device? Phonecopy Support-Team, 09.07.15
  • On my blackberry q10 phone copy finds 0 contacts. How do I make it find my contacts? unbekannten Benutzer, 02.07.15
    • Hello, application PhoneCopy for BlackBerry supports only "BlackBerry contacts". Application can not see any contacts if they are stored in another account. If your contacts are stored in another account we recommend to import them to BlackBerry contacts account. Phonecopy Support-Team, 02.07.15
  • hi, i have done backup of my samsung to phonecopy, and now i want to retrive data from samsung to moto e
    <a href='http://blogbule.com/blog/update-lenovo-s850-dump-firmware-international-version-row_s216/' title='Update Lenovo S850, Dump Firmware International Version ROW_S216' > Update Lenovo S850, Dump Firmware International Version ROW_S216 </a>
    how do i do it, pls help .
    hamdi1387, 21.06.15
  • Hi,

    Just upgraded to Premium and downloaded contacts to new android work phone. Want to give my old phone to my Personal Assistant, with the hope that if we both continue to synchronise and update BOTH phones to the account, we will they be able to maintain and update the SAME set of contacts. Is this the case?

    Really hope so, and if so Phone Copy is even better than expected!

    thanks in advance,

    John
    hsx285, 04.06.15
    • Hello,
      as long as you both sync the phones against the same account, the contacts will be synchronized. The system is also able to handle collisions - changes of the same contact from both phones. You can easily review all changes on PhoneCopy website. As premium user, you can show all changes of each contact (look for the clock icon on contact edit screen).

      You can also use our Groups feature which is intended for advanced users and hidden by default (see Settings -> Groups, there is a short help for it). Using that, users are able to assign only part of their data to the other phone (e.g. only business contacts, not the personal ones etc.)
      Phonecopy Support-Team, 05.06.15
      • much appreciated, and many thanks for prompt reply :-) hsx285, 07.06.15
  • How can i restore my sms. I have got my contacts back up thru phonecopy but i cann't restore my sms. Can you help me to get it. It was my galaxy s4, i have reset my phone though i had google back up still i am not able to find my sms shamsulalam1986, 25.05.15
  • synchronization failed ali.sartaj, 22.05.15
    • Hi, did you have internet connection? Can you send us screen shot to be able analyze what is the problem? Phonecopy Support-Team, 22.05.15
  • I want to copy my contacts from sim to my mobile Huwaei g610 phone copy application not shown any option of sim card contacts transfer. please reply kashifabbasi001, 18.05.15
    • PhoneCopy can work with contacts which are accessible from phone interface. If there is not SIM option included in the PhoneCopy application we can't access it. In most phones there is internal feature allowing to copy contacts from SIM to phone. Phonecopy Support-Team, 18.05.15
  • hello, i m synchronize my all contact more than 800 to phoencopy server from my old mobile blackberry q5, my new mobile is sony xperia z1 compact, but on this mobile i m not able to download the phonecopy apps, pls suggest me is this possible to transfer all contact to google contact or suggect me anythig else which are possible. vijay238, 10.05.15
  • hi... recently i am not able to view new messages in phonecopy. i didnt do anything but i dont understand why it doesnt sync anymore. i have change the password, did sing in - sign ot thnking that it may help but to my dismay, nothing change. timbangan, 02.05.15
    • Last synchronization was made two days ago which included both contacts and SMS. Phonecopy Support-Team, 02.05.15
  • Hi
    I have done backup and synchronize all my contacts...but unfortunately i have saved in my phone..then i have done factory reset then i have lost all my contacts and data..will it able to retrieve all my data including my contacts??...plz reply as soon as possible..!!!
    thank u
    bhanu0408., 06.04.15
    • If you made backup to PhoneCopy you can restore it but we didn't find any contacts stored in your online profile. Phonecopy Support-Team, 06.04.15
  • Hi I did a backup from a Sony Ericsson to Phone Copy, now I want to go from the server to the new Trend 7580.Can I do it without wiping the contacts on the Android? In the app I did a combine both, only to find that the server contacts were deleted afterwards! (I did an undelete so at least that worked)
    Anybody?

    corc, 01.02.15
    • Hi, Combine both shoudl keep contacts from both data sources. I recommend yout Combine Both to get contacts from the server to new phone along with keeping already saved contacts in the phone. Phonecopy Support-Team, 02.02.15
      • Well, thats what I had tried.In the app it wanted me to go through one of 3 routes-gmail, Sansung or SMS.I don't know if it makes a difference? Another interesting thing was, afterwards using the the old phone I transferred the contacts using bluetooth to the Samsung. It transferred ok but now Gmail on the Samsung can',t see any emails in any of its folders . I'm sure if I delete the Gmail account and reinstall it that a lot of my contacts will disappear again! corc, 02.02.15
        • Hello,
          the app gives you choices to decide which contact database you want to sync the contacts with.
          Samsung is the local contacts (recommended), while Gmail is the contacts storage used by Gmail app and it may interfere with PhoneCopy synchronizations.
          Phonecopy Support-Team, 02.02.15
          • Hi thanks Just a recommendation- maybe you should highlight the recommended one in the app logon page, it might save a few support calls! Regards corc, 02.02.15
  • i don't want my sms messages to be synced or backed up; just my contacts how do I do that? unbekannten Benutzer, 15.01.15
    • In the application go to Advanced and Account, then Account settings and uncheck SMS check box. Phonecopy Support-Team, 16.01.15
  • HI, if i delete delete my messages in my phone after first synchronization, and again i synchronize after one day then my first synchronized messages will be gone from phoneCopy server Is it true? tell me anilgadde, 04.01.15
    • You will find it under Deleted Messages button and you can restore it to active messsages list. In case you are Premium user you will get it synchronized back to your phone then. Phonecopy Support-Team, 04.01.15
  • I have a phone "Huawey Ascend Y600" and I have not found in the list of compatible phones . The phone has 2 Sim. There is a similar phone ? How can I fix the problem ? rosygiurgevich, 20.12.14
  • Hello, after synchronizing I find phonecopy has imported all the contacts from my gmail account, even those who consist only of an email address (captured automatically by gmail, those which appear under 'Other contacts' in gmail Contacts).
    I would like to get rid of those, i.e. sync only the contacts which belong to a 'real' category.
    Any way to do that?
    haton, 10.12.14
    • Hello, when you synchronize with some account, all contacts from it will be transfered. In your case it was Google account, which is adding those email addresses as contacts. If you delete them, Google account will create them again. We recommend you to use your (local) phone account instead of Google account for storing your contacts - if it is possible. Phonecopy Support-Team, 11.12.14
  • Please help me I forgot my backup and restore password. What do pls tell me himanshukumar2014, 27.11.14
    • Please use Lost Password link from home page. Phonecopy Support-Team, 28.11.14
  • hey i want to sync my husband email sms call log gallery and contacts to some email or through any other option but secretly. i dont want him to know about this. is it possible .. he has micromax canvas 2 a120 model cell phone.. please suggest asap i have only one day time ...as he is leaving town tomorrow for 1 month. thank you sanjanakumari, 18.11.14
    • You can use PhoneCopy app to backup contacts and SMS, then you can delete PhoneCopy app and you will have data accessible via online profile on www.phonecopy.com. But feel your request as privacy problem. Think about it. Phonecopy Support-Team, 18.11.14
      • Okay. Is phonecopy available on playstore? Please tell me procedure.. is it free service ..or any free trial ? sanjanakumari, 22.11.14
  • Hi phone copy shows 0 contacts when I have over 250 in my phone. What's the solution? dhananp, 08.11.14
    • Please check if you set correct contact database to synchronize it. Android has several contact databases and you can select which one you want to synchronize to PhoneCopy.com Phonecopy Support-Team, 10.11.14
  • Hi, I've phonecopy on my phone, but only the contacts are added not the sms, please tell me how to add the sms also. I really need them bipashaa.bhatia, 07.11.14
    • If you look to synchronize SMS from server to device you need to buy Premium version. Sorry. Phonecopy Support-Team, 10.11.14
  • its very useful jomzrabara, 07.11.14
  • hi, i have done backup of my samsung to phonecopy, and now i want to retrive data from samsung to moto e

    how do i do it, pls help .
    seerayudu, 02.11.14
  • Hi I'm done with backup. Now i have no idea how to restore my contacts and sms in HTC explorer A310e. someone plz help me how to restore my stuffs back to phone. sudhashini, 30.10.14
    • Just download PhoneCopy application from Google Play and log it as exiting user to it. Press synchronized and you will get contacts synchronized to your phone.
      https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_android
      Just note SMS upload is part of Premium Subscription.
      Phonecopy Support-Team, 30.10.14
      • Thank u. But i tried this one before. It again synchronize my current contacts and sms to phonecopy account. also that deletes my existing backup data in phonecopy account. I'm confused :(
        sudhashini, 31.10.14
        • But there is option for single directional synchronization in the appilication menu and you can choose FROM SERVER TO DEVICE Phonecopy Support-Team, 31.10.14
  • How SMS back up karanpandey, 26.10.14
    • In our android application when you log in you can select check box named "Enable synchronization of SMS" Phonecopy Support-Team, 26.10.14
  • how to download Phone Copy for Android application to samsung tab GT-P 3100
    vidyasagarr, 23.10.14
    • Directly from Google Play or from our page android.phonecopy.com Phonecopy Support-Team, 26.10.14
  • Can i restore this back up into my phone again? kielcamposano, 02.10.14
    • please i need your response as soon as possible kielcamposano, 02.10.14
      • Hello, according to our records, you have never backed up any data to this PhoneCopy account. Phonecopy Support-Team, 08.10.14
  • setting syncronisation for Samsung GT-S6810 lolle.santoso, 24.09.14
    • Hello, there is no setting needed. Just download our app from Google Play store. Phonecopy Support-Team, 08.10.14
  • Please, I have Nokia x, I have been using Phonecopy for sometime on it. I just log out and now want to login but this message pops up "please select at least one of writable Android accounts with contacts to sync" badaru1, 11.09.14
    • Hello, we slightly changed the login screen in recent version of our application.
      Now you have to check at least one local contact database to sync the contacts with. The most common choice is "Local Contacts" or simply "contacts".
      If you do not see anything on the login screen, try to create one contact in the phone (choose the proper database) and repeat the login process. Sometimes app cannot detect empty contact database.
      Phonecopy Support-Team, 15.09.14
  • Phone copy is syncing my gmail a/c contacts but not my local phonebook contacts from device and sim. Can anyone help ashoiyer, 04.09.14
    • Hi, in the application under Account & Settings button you need to select existing user and on following screen you can select or change contact database (also called provider). Then you will be able to synchronize other contact databases as well. Phonecopy Support-Team, 04.09.14
      • Thanks for the reply but i am not able to figure out the Accounts & Settings button in android app. Pleas help ashoiyermi3, 04.09.14
        • Sorry, exact name of the account is Advanced and Account. Phonecopy Support-Team, 04.09.14
  • I accidentally said "yes" when phone copy asked me if I wanted to synch my SMS. I don't want to delete them from my phone but they send me over the limit for phonecopy...how do I remove the synch of just SMS? heathermjs, 01.09.14
    • Under Account and Settings you select Existing User and on next screen you can switch off SMS synchronization. Then you can delete SMS from the server to fit limits. Phonecopy Support-Team, 01.09.14
      • I have been into account settings...there is no option to select existing user and I've looked everywhere for the SMS off switch...my only setting options are Basic settings Password change, Groups, Devices, Subscription, Account termination.
        Would it be somewhere else? I looked under each and see nothing...
        heathermjs, 02.09.14
        • Sorry, you have to user Account and Settings button in the android application . . Phonecopy Support-Team, 02.09.14
  • I recently "upgraded" to the latest version 2.4.10, but now it takes several minutes instead of less than one minute to sync. It seems to be trying to recreaate every text and contact every time I sync instead of just updating the ones that have changed. This is not really an acceptable performance degradation. The older version worked perfectly, and also told me what contacts/texts were added/deleted, which the latest version doesn't seem to do either. Please advise. gra5057, 30.08.14
    • Hello,

      the thing you describe is "slow sync". This type of sync occurs only after login to app, it transfers all contacts and sms from phone and server and merges them. Because it transfers all items it takes a longer time. Next time, after the "slow sync" will be "fast sync" and it transfers only changes from phone or server, therefore it is faster then the previous one.

      This behavior is the same as in previous versions of PhoneCopy.

      We know that your last five synchronizations were "slow sync". But unfortunately, since you are the first user who this issue reports, currently we don't know the reason. We tested it, but for us it works on all devices.

      Please, try to re-login ("Advanced & Account" > "Use existing account" > Select an account you want to sync and then press Login
      button) and try it again. First time sync will be "slow sync" and another one should be already "fast sync".

      If your issue persists or not, please, send us your feedback.
      Phonecopy Support-Team, 01.09.14
  • I accidently erased all contacts,
    I somehow also synced that to phonecopy
    So I have lost all contacts.

    How can I restore them from say.. 3 weeks ago?

    Lenny

    leonbkr, 25.08.14
    • Hello,
      visit deleted contacts page at https://www.phonecopy.com/en/contact/deleted
      All removed contacts are shown, sorted by the time of deletion.
      Just select all the contacts you want to restore. You can use the check-box in the upper-left corner of the list to change selection of all displayed contacts, also clicking with Shift or Ctrl works as expected.
      Then press Restore button. Once all contacts are restored, sync your phone and they will be transferred back to the phone.
      Phonecopy Support-Team, 25.08.14
  • Hello. I Wonder if i Upgrade to Premium, will that restore deleted and sendt sms before 30 days? espensjo, 20.08.14
    • Yes. All sms stored in your account will be uploaded back to phone. 30 days limit is defined to Deleted items only and can be applied to reduce number of your deleted items. Phonecopy Support-Team, 20.08.14
      • Forgot to say that after Upgrade, i only get error Message, and i se that there is 2 acounts With sms., can i add i now yoy only synk from espensjo espensjo, 21.08.14
        • The problem that occurred was caused by the version PhoneCopy that you are currently using. The actual stable version 2.2.13 is not able to write SMS on phones with Android KitKat (4.4.x / your version is 4.4.2) because new restrictions were added in KitKat that were not in previous versions of Android.

          We have prepared a new beta version 2.4.9 which is ready for Android KitKat and already fully supports synchronization of SMS.

          Install the new beta version:
          - from blue link on main screen (above the synchronize button in the PhoneCopy app)
          - or directly from https://www.phonecopy.com/android/download/PhoneCopy.apk

          After install of the beta do relogin in app ("Advanced & Account" > "Use existing account" > Add an account you want to sync and then press Login button). Then synchronize.
          Phonecopy Support-Team, 21.08.14
          • Works Great,,, Thanks for help espensjo, 21.08.14
      • OK, Upgraded to Premium but no more sms than before Premium,,,, Can you please check,,, espensjo, 21.08.14
      • Upgraded but did`n se any New sms. Can you see which date i installed this program, and is it anything else i must du to find sms sendt and deleted? espensjo, 20.08.14
  • I hope you can assist me in this regard. When I activated my Samsung account the first time all my contact numbers and BBM aswell Whatsapp contact numbers appeard on my phone. Note that this is new phone aswell new Sim card so this was really great! But then I gave my Samsung in for a Software update and everthing was deleted. Now that i have the phone back i have lost all my contacts. How do i get them back. Please help... irbarnard, 19.08.14
    • We didn't find any phone synchronized to your profile. Can you explain how you used PhoneCopy before? Phonecopy Support-Team, 20.08.14
  • very useful & helpful for me. thanx for cooperation & support me. popul, 02.08.14
    • :) Phonecopy Support-Team, 03.08.14
  • Hi. Do u support CalDAV? andmed, 28.07.14
    • Not yet. Sorry Phonecopy Support-Team, 29.07.14
  • How to transfer contacts from HTC Desire X to Samsung S5. I have the whole back up of the list in sync.


    tanushreebha, 24.07.14
  • how to restore messages from phonecopy server to android devices i.e micromax canvas doodle 2.

    plzz help me out ... waiting for ur responses
    kanhiya492, 20.07.14
    • Uploading messages from PhoneCopy.com to android phone is part of Premium Subscription. Phonecopy Support-Team, 20.07.14
  • i lost my contacts from server vkjp, 01.06.14
    • Hi in your profile there are not any deleted contacts. We found only active contacts list. Phonecopy Support-Team, 01.06.14
      • all contacts are deleted from phone copy server and they are showing in default group tray
        how can i get them back???
        vkjp, 13.06.14
        • I can se 116 active and 0 deleted contacts only. Can you explain what problem you need to solve? Phonecopy Support-Team, 14.06.14
          • in my home page
            in the recent syncorisation in the lastly i can see around 830 contacts deleted i want to retriew them
            they are showing as the default gropu tray
            how can i get those 832 contacts?
            vkjp, 15.06.14
            • On the account vkjp there is not any deleted contacts. Phonecopy Support-Team, 15.06.14
  • I'm trying to copy my contacts from my 'old' HTC Wilfire to a 'new' Moto G but not all the contacts have been uploaded to the Phonecopy account and so, obviously, I won't get them all on the Moto G. Suggestions?
    robin-p, 06.05.14
    • Hi, in the application settings you can select which contact database you want to synchronize. There can be more contact databases in the phone which contains your contacts. You need to change contact database and synchronize next one. Please check. Phonecopy Support-Team, 07.05.14
  • When will Samsung Jasper be available to sync SMS? haze102784, 04.05.14
    • It is already availabe with our latest application version. Phonecopy Support-Team, 04.05.14
  • how so I synchronize my calendar to Xperia Z1 (c6903) from my PhoneCopy account?
    mom61, 03.05.14
    • Hi, you need to set calendar synchronization of your PhoneCopy account to Google Calendar and then you will connect your phone to Google Calendar which is native service provided by Google Phonecopy Support-Team, 04.05.14
  • When will the Samsung Illusion support sync of SMS?? korin5683, 22.04.14
    • Yes. Download our latest android application and confirm prompt message when you will be asked for SMS sync. Phonecopy Support-Team, 23.04.14
  • how to sync contacts stored in phone copy with the android phone? pandaman, 16.04.14
  • Fantastic!!!! Great job done by Phonegap.
    Got all contacts synced.
    Please let me how to sync the contacts on phone without downloading Phonecopy app(as I have samsung wave mobile-bada os).
    dinesh1gore, 26.03.14
  • Good Day! I've just installed PhoneCopy to my device,

    I also download "Using PhoneCopy for Windows: http://windows.phonecopy.com"

    Now I have back up for my contacts!
    I'm loving this app

    But how about the SMS?
    How do I put SMS copy on the pc?
    yui.snow, 25.03.14
    • Hi, you can download SMS from your online profile to your PC in form of CSV file only. We will include SMS sync in the PhoneCopy for Windows later. Phonecopy Support-Team, 25.03.14
  • Hello
    Small precision: now every time I put my backuped 1400 contacts on my iphone, the phone copy delete them on the iphone again. I've deleted the app "phonecopy" from my iphone but it still keep deleting quasi all my contact. Could you please tell me how I delete PhoneCopy on my iphone, so that it stops deleting me 1400. I cannot do this via the deleted item on this website, cause 1400 contacts is a too big amount to do it manually

    Thanks in advance
    helene1234, 23.03.14
    • The solution of your problem is ot restore 1400 contacts from Deleted Contacts folder. You can select all contacts by selecting check box on contacts page header. Phonecopy Support-Team, 23.03.14
  • Hello I try to synchronize the data between an iphone 4 and Samsung android. The first time it worked and I had all my more or less 1400 contacts on both phones. then I got a mail from Phonecopy telling me that I should upgrade to premium because the amount of contacts was too big. I did the upgrade and since then the app only sync me 18 contacts. Everytime I try to restore the 1400 from my iphone up on the server I got the message that 18 contacts have been successfully updated. Please help me cause I don't know how to make it work.

    Cheers
    Helene
    helene1234, 23.03.14
    • Hi Helene, we found your contacts in Deleted Contacts folder. Please check your online profile Phonecopy Support-Team, 23.03.14
  • Please help.I have backed up my sms for my xperia mini pro and after restoring they not there.They have disappeared and even sms in my mail box have gone.Are they stored somewhere else? Please,please help,I backed up them for reason and I really want them,hope you can help hawkster, 14.03.14
    • Hi, we didn't find any mobile phone synchronized to your PhoneCopy.com profile. We can restore only data which was at least once synchronized to our server. Phonecopy Support-Team, 15.03.14
  • I have copied contacts, notes and calendar from my Nokia C7 to PhoneCopy in order to transfer them to Samsung S4. But only contacts and calendar have been copied. How do I get Notes transferred as well. zeibamrizvi, 11.03.14
    • Sorry, notes on android will be supported later. Phonecopy Support-Team, 11.03.14
  • This thing really helped me. My old phone died, i haven't got backed up, but i had to set up synch, now i have new phone, all numbers are GONE, if not sych, i'l be dead. :D dequesto, 22.02.14
    • Thank you, will be glad if you will get positive reference to all your friends Phonecopy Support-Team, 22.02.14
  • '' Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
    However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
    my gmail contact is not going anywhere, it is my phone contact that i need to back up
    can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know unknown user,'' 1 hour ago watch, reply

    ''Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.png''

    Apparently, we are not on the same page as all the things you refer to does not exist on my page, under Account settings, i have Language, Time zone and International prefix and nothing else, thank you- Debollini

    debollini1, 14.02.14
    • Hi, please start application on your android phone. Then you will see three buttons. Second one is Advanced & Account, then you will see five buttons, second is Use Existing Account, then you will be able to change contacts database for synchronization. Phonecopy Support-Team, 14.02.14
  • Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
    However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
    my gmail contact is not going anywhere, it is my phone contact that i need to back up
    can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know
    unbekannten Benutzer, 14.02.14
    • Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.png Phonecopy Support-Team, 14.02.14
  • Hello! How do I transfer contacts on a Samsung Galaxy mini to an iPhone 4S? pablomar, 11.02.14
  • Hello, i have a Motorola XT311 and installed phone copy. The phone has 300 contacts. But when I run phonecopy it says there are zero contacts in the phone and hence is not syncing anything. Any help? dvraghavan, 30.01.14
    • Android OS in your phone has several contacts databases and when you are setting PhoneCopy username and password there you can choose which contact database you want to synchronize. Moreover you see how many contacts are in which database. Please go to Account settings and Existing user and select correct database which you want to synchronize e.q. Phone(300) etc. Phonecopy Support-Team, 30.01.14
      • In the phonecopy settings page i have 2 accounts - phone (0) and Gmail 12. However I am able to see more than 300 contacts in the phone. dvraghavan, 31.01.14
        • Solved via private mail. Phonecopy Support-Team, 31.01.14
          • Hi I am having exactly the same problem of 0 phone contacts being shown when I have over 200 contacts. What's the solution? dhananp, 08.11.14
            • Solved via private mail. Phonecopy Support-Team, 10.11.14
            • I contacted phonecopy support and they gave me a patched version which resolved the issue. They collected data from my phone before getting the patch. So I'd suggest you contact the support team. Good luck!!! dvraghavan, 09.11.14
              • Right thanks.. dhananp, 09.11.14
  • how do i save my contacts from phonecopy to my new samsung s4? kanisius, 22.01.14
    • Download PhoneCopy.apk from google play, start it, login as existing user and press synchronize. Phonecopy Support-Team, 22.01.14
  • Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Plase help, thanks a lot in advance. Best regards. hamid.alsir, 03.01.14
    • it means you exceeded the limit for free account. See https://www.phonecopy.com/en/pages/pricing . If you will transfer contacts between phones within 7 days it will work without need to buy Premium Subscription. maher91, 03.01.14
  • wow, it' awesome, sync from Nokia e52 to Android 4.2, what a great app and service.
    Thanks.
    s.shekarlab, 03.12.13
  • How to trasfer contacts from iPhone 4 to Android Galaxy S4? rejanethurst, 02.12.13
  • Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Please help, thanks a lot in advance. Best regards. prakashsamputh, 27.11.13
  • i am using Samsung Galaxy Grand (GT-I9082),when updated my phone i lost my all contacts...what should i do now...i didnt take any back up..please tell me what should i do to get my all contacts back..... chinna.kudala, 26.11.13
    • Hi, if you didn't make any backup you will not be able to recover your contacts at all. Phonecopy Support-Team, 26.11.13
  • can i sync my contacts from the phonecopy
    website to my mobile
    vizpul, 16.11.13
    • Yes, of course. You can select single directional sync in the PhoneCopy.apk Phonecopy Support-Team, 17.11.13
  • I uploaded all my contacts to Phonecopy, i reset my phone back to factory settings and synced my account with phone copy and I lost all my contacts on both phone and Phonecopy. What can I do to restore all my contacts first in Phonecopy and then transfer them back to my phone? woldanno, 13.11.13
    • Hi, you will find all deleted contacts in the Deleted Contacts folder of www.PhoneCopy.com. You can restore it and on next sync you will get it back to your phone Phonecopy Support-Team, 13.11.13
  • I synchronized my contacts from my mobile to the server. I can see the names but they don't have any contact details such as mobile number, email etc. What should I do? chinmaysjoshi, 08.11.13
    • Because you selected "WhatsApp" contacts database which contains only names. You have to select phone or gmail contacts database to synchronize all contact details Phonecopy Support-Team, 09.11.13
  • Great app raman., 01.11.13
  • Please let me know when calendar sync will be ready... please, please, please. sdm, 27.10.13
    • Hi, you can synchronize PhoneCopy to Google Calendar and then your android can be synchronized directly with Google Calendar as well. Phonecopy Support-Team, 01.11.13
      • I tried, but in somehow this does not work. I dunno why. Can't export from PhCop to google account. sdm, 02.11.13
        • Hi, it is not export it is synchronization. Please check Calendar page of PhoneCopy.com and use Sync with Google button. Phonecopy Support-Team, 03.11.13
          • Thanks! Worked! Kisses! sdm, 04.11.13
  • Samsung Galaxy Note (GT-N7000)
    I'd like to be able to backup my calendar, tasks, notes. Are you going to be doing this soon?
    tricia_td, 30.09.13
    • Hi, currently we work on automatic synchronization, then we will launch support of multiple contact databases in single sync and next we will launch SMS backup. Then we will develop other data types as calendar, tasks and notes. Phonecopy Support-Team, 01.10.13
      • OK, thanks. tricia_td, 01.10.13
  • How can I choose to sync contacts with numbers only? I have a lot of contacts which only has email address. nwillis, 29.09.13
    • On the top of contact list there is filtering menu with default selection "All Contacts" but you can select "no phone numbers" as well. Using that filter you can select all contacts without number and you can set it to contact group which is not synchronized to your phone. To define contact groups please use https://www.phonecopy.com/en/groups/ , To assign contact to group please use "SHOW" menu above of contact list table. Phonecopy Support-Team, 29.09.13
  • Why does phonecopy groups not match the android groups? abssorb, 27.09.13
    • PhoneCopy groups are tool to define which group of contacts you want to synchronize to which device. Phonecopy Support-Team, 29.09.13
  • hi,my cell cannot support wifi when i put my local network sim and without sim wifi is fine.plz tell me what should i do to get it work? waheed060, 14.09.13
    • Hi, you can use PhoneCopy via GPRS/3G network as well. You need to have data enabled from your mobile operator. Phonecopy Support-Team, 15.09.13
  • Hi, I managed to transfer my contacts from Nokia E72 to Sony Xperia L. But not able to transfer the sms, calender and notes to my Sony Xperia L. What should I do to get it work? chualayping, 13.09.13
    • I am also using Xperia L.
      phonecopy for android only supports contacts sync.
      unbekannten Benutzer, 22.09.13
      • Hi, if you have Xperia registered to Google you can synchronize PhoneCopy.com with google calendar to get current events to your phone. Notes synchronization will be launched later. Phonecopy Support-Team, 22.09.13
    • Hi, currently we support contacts synchronization only. Other data types will be launched later. Sorry. Phonecopy Support-Team, 15.09.13
  • How can I get my calendar from Ipad to htc tel. Contacts are working, but i stil do not see the callendar. mirosmolicek, 30.08.13
    • Hi, you can use PCalendar App to get calendar from iPad to PhoneCopy. Then you can synchronize your PhoneCopy account to Google Calendar and Google Calednar can be native connected to any android phone. Phonecopy Support-Team, 30.08.13
  • I just got email:

    "Dear user ,
    number of items in your account has exceeded the limit available for free accounts.
    Please, either lower the number of your items or purchase a Premium subscription.

    In 7 days, synchronizations with your account will be disabled until you solve the issue.
    Exceeded limits: Type Count Limit
    Devices 3 2 "

    How to remove one device? where to find this option?
    I'm interessted to use basic version. For me it is more than enough.
    matandrius, 23.08.13
  • PhoneCopy is just synchronizing my Gmail contacts..not my Phone Device Contacts...
    tell me how it will??
    shyguyeddie, 23.06.13
    • Hi, it looks you selected wrong contacts database for synchronization. Go back to settings or log in as existing user and change contacts database. Phonecopy Support-Team, 23.06.13
  • All i want to know is once i have synchronized the data on my phone, can i delete the app?
    and if i do delete the app will it remove all my contacts from my phone as well?
    junaidkhatri, 03.06.13
    • You can delete app and your contacts will remain stored in your android phone Phonecopy Support-Team, 03.06.13