Backup contacts, calendar and tasks from Microsoft Lumia 640 XL LTE

Microsoft Lumia 640 XL LTE
Screenshot guideFrom deviceTo device
Microsoft Lumia 640 XL LTE From Microsoft Lumia 640 XL LTE To Microsoft Lumia 640 XL LTE
Microsoft Lumia 640 XL LTE is supported on PhoneCopy. Please note that following settings may little vary depending on the firmware version.
  • contact synchronization
  • calendar synchronization
  • task synchronization
  • automatic sync

Text guideline - How to backup

From Microsoft Lumia 640 XL LTE

PhoneCopy application can be used only for exporting contacts from your phone. If you need to transfer contacts from PhoneCopy to your device, please use following screenshot guide.
  1. Download PhoneCopy application from
  2. Open PhoneCopy application.
  3. Fill in Username and Password.
  4. Press Export to

Your contacts were copied to server.

You can see synchronized contacts on the

If you need more help, visit our step by step screenshot guide.

In the case of problems with synchronization, please contact us.

To Microsoft Lumia 640 XL LTE

The ActiveSync protocol does not enable access to the contacts which are already in the phone. So the following guideline cannot be used for exporting contacts from the phone. For exporting contacts from your device, please use another screenshot guide
  1. Before you start setting up your phone, make sure that you have already registered on the website Into the phone you will enter the same user name and password that you used during registration.
  2. From main menu of the phone choose People and press Set up account and Outlook.
  3. Configure given fields:
    Email address
  4. Click sign in. Phone should download all settings and begin to sync automatically. If it does not so, continue with following steps.
  5. Configure a new field:
    User name
  6. Click sign in and in the following dialog choose advanced and click show all settings
  7. Configure new fields:
    Account name
    Download new content
    Leave as items arrive
    Content to sync
    Select Contacts and Calendar, uncheck Email.
  8. Click sign in.

Now the contacts should automatically synced to the phone. You can see synchronized contacts on the

In case of any problem you can check the configuration settings: from main menu choose Settings, email & accounts and PhoneCopy.

If you need more help with the settings, visit our step by step screenshot guide "How to synchronize contacts to Windows Phone".

In the case of problems with synchronization, please contact us.

User comments

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  • How do I save my notepad to phonecopy . Windows 8.1 phone. trower, 14/03/2018
    • Sorry, we can't access other data than contacts or calendar events. PhoneCopy support team, 14/03/2018
  • contacts are being saved when I sync phone, but when I log on to the website, the phone numbers are not there. Only the contact names are showing. How do I fix this to sync both the phone numbers and contact names? juan17, 15/11/2017
    • Hi, can you, please, write us which Windows Phone version you have? Also we would like to know how you imported contacts to your phone when you bought it. Sometimes it can influent our export. PhoneCopy support team, 15/11/2017
  • Trying to export phone numbers from Lumina 640 XL to new IPhone 6s plus. Seems nothing is working. Sims card is no longer in Nokia and active in 6S.
    cherims, 14/11/2017
  • Hi, I have a Lumia 460 LTE. When selecting Outlook, the app is trying to connect to to validate the account. There is also Exchange opttion (finishing with information that the server doesn't supply the Exchange protocol), Google option (validation of the account needed), iCloud option (not tested), IBM Note Traveler and Advanced Option (both seems to find the settings, but finishing with 85010005 error. Any suggestions how to configure the account in such situation? kielpis, 30/10/2017
  • Really simple and quick. I recovered all the contacts on Lumia 550 just once without any difficulties. Thanks to Phone Copy. nakita, 30/05/2017
  • how do I transfer photos and media from nokia 1320
    yemcath, 27/04/2017
  • how can I export media and videos yemcath, 27/04/2017
    • Sorry, but we don't have Window Phone application which can access photos and videos. Currently we offer media backup for iOS and Android OS only. PhoneCopy support team, 27/04/2017
  • Hi, how to transfer SMS or messages from Nokia 1520 to Lumia 950?, 14/08/2016
    • Sorry, there is not any way how to trasfer SMS between your phones. PhoneCopy support team, 14/08/2016
  • Hello, I want to import the contacts from my old android phn to new windows Microsoft Lumia phone. But the problem is I cannot import the contacts which I have saved on the PHONECOPY app server. Please guide me how can I import my contacts varad3269, 07/06/2016
  • Trying to move contacts on windows Nokia 820 to iPhone 6s. I have contacts on buts not clear to me how to download to my new iPhone. The windows contacts also has FB and phone contacts. Will that be a problem on iPhone? lynn1333, 18/05/2016
  • Hi, I don't understand "step 4: Configure a new field". What must I do?? merab65, 22/03/2016
  • Hi,
    Will this work for transferring contacts and calendar data from my Mac OSX 10.9.5 to my Lumia 640 Windows 8 phone?
    unknown user, 06/03/2016
  • I keep getting an attention required message on the phonecopy add account and I added Domain: photocopy ,but I still can't sync my contacts. raffyv, 03/07/2015
    • Can you check if you added "photocopy" as you wrote or "phonecopy" which is correct. Please check your settings with our guide PhoneCopy support team, 03/07/2015
      • I wrote "phonecopy" on my settings, sorry about my mistake on my email. raffyv, 04/07/2015
        • So how do I retrieve my contacts, I still have the same problem? raffyv, 05/07/2015
          • Hello,
            according to the logs, you have set bad password. Please re-type your password in the phone. Also, use only username in the settings (the part before the @ sign).
            PhoneCopy support team, 07/07/2015
            • How do I reset the password? tried it and still d same problem? raffyv, 10/07/2015
              • If you need to reset password in your online account (which is identical to password used in the phone) you can do it in Account Settings within your online profile. PhoneCopy support team, 10/07/2015
                • Please completely reset my password on your end, I keep on getting an invalid password message even when resetting. raffyv, 12/07/2015
                  • Hello, please follow the instructions in the email our system sent to you. It contains both your username and a link which allows you to set a new password. Then try to login again. PhoneCopy support team, 13/07/2015
                    • OK Was able to retrieve my contacts after resetting my password. raffyv, 15/07/2015
  • How can I receive the contact from phonecopy to my sumsong phpne abid.rumman, 25/06/2015
  • Thanks bhagawan, 02/05/2015
  • Ins not registered 22477, 27/04/2015
    • Can you, please, write me a scenario of use PhoneCopy which you are looking for? PhoneCopy support team, 27/04/2015
  • Do your app support to Android phone?? vipulkute007, 15/04/2015
    • Yes, download PhoneCopy from Google Play to your android phone. PhoneCopy support team, 16/04/2015
  • How to restore contacts to new phone vipulkute007, 15/04/2015
    • Just log in as existing user to the application to your new phone. PhoneCopy support team, 16/04/2015
  • i cant not find phonecopy application at
    it should ne insatll in PC or mobile phone??
    mraheelusman, 07/02/2015
    • Download it directly from WP Store to your Lumia PhoneCopy support team, 08/02/2015
  • just now i tried to sync my lumia 710 with phone copy, the phone is showing sync, but i cant see my contacts in phonecopy,com,
    pl help me
    yugandh123, 29/12/2014
  • how can i get my contacts from a lumia 800 to an iphone 5c? davidkingdonjones, 03/12/2014
  • Can i get the contacts exported back through phonecopy to my phone after i reboot my phone once? avilasaldanha, 28/09/2014
  • hiii ...i sucessfully syncronize my contacts to my phonecopy profile in my pc.please tell me now how could i restore my contacts from your website to back my window phonebook is empty now.plz help me gouravvij89, 01/08/2014
  • i did all the steps but still cant find my contacts in my profile revantb, 24/07/2014
    • Sorry but on Windows Phone 7 we support only FROM server to device. We have an application for WP8 but i am not sure if it will work on your phone. It exports contacts from phone to server . . PhoneCopy support team, 24/07/2014
  • so my new Nokia Lumina 1320 can simply not be used for Phone Copy. Period? fritzwalchli, 03/07/2014
  • Hi, I'm trying to syncronize contact between Nokia C3-00 and HTC 8x. My contact was successfully export to phonecopy, but when I import it to my new phone HTC 8x, there's was all names but no number along with. Somebody can help me please. Thanks. ngodieuthao, 25/02/2014
    • Windows Phone has limited data model for storing phone numbers. Edit the contacts on website and assign them correct types. WP supports one cellphone, two home phones and two work phones. PhoneCopy support team, 26/02/2014
  • Hi I am getting an error,it says that "the server you are trying to connect to doesnt support microsoft exchange active sync" ..error code is 85030022 grandpa613, 11/02/2014
  • I did it from Nokia E 72 to Samsung Focus Windows 7 phone. It worked excellently, except for:
    1. The e mail address in Nokia didnot get transferred to Samsung- I would like some advise as to how it should be done
    2. In Nokia, there is a provision to edit the label( for example, instead of " Mobile( Home)" you can change to " Mobile(XYZ)". These numbers are not getting transferred to Samsung- any suggestions?
    srisugramgay, 24/11/2013
    • Hello, Windows Phone devices have quite limited data model to work with. They support two home phone numbers, two work numbers, 1 cellphone, 1 fax. For emails, it is one email address for each of following types: home, work, other. All other details cannot be transferred.
      To be able to sync your email addresses, ensure you assigned one of the types mentioned above.
      PhoneCopy support team, 25/11/2013
  • worked...........i did it for my nokia lumia920 gayanyouth, 13/10/2013
  • I have sync my Old Nokia E52 contacts to Phonecopy - but cant see my contacts at phone copy.I have followed "how to sync 920 with phone copy" down to line no 4 but no contacts came to my phone. I cant tell if the 920 outlook 365 setup was sucessfull with a gmail account or not or if that was the right account to do it with - my normal email address disnt seem to work as Outlook is still empty. I have tried from the 920 to proceed with no 5 but cant find "advanced" fyi my outlook on my pc network is via exchange and i cant tell if if this is now linked to my 920 or not. This is my first couple of days with a smart phone so not too sure of things on this new phone. nicktight, 16/06/2013
    • You forgot to associate Nokia E52 to your profile. I made it for you and now it will work without any limits. PhoneCopy support team, 17/06/2013
  • While the above steps relate to syncing of contacts FROM PhoneCopy to Nokia Lumia 920, how will contacts from a Nokia Lumia 920 be synced to PhoneCopy? kartikeyasingh, 19/02/2013
    • Hi to connect Lumia to PhoneCopy we are using native Microsoft protocols which allows initial synchronization only from server to device. We are planning to launch another solution later as well. PhoneCopy support team, 23/02/2013