Backup contactos, photos, videos and sms messages from HTC Desire U

HTC Desire U
Screenshot guideFrom deviceTo device
HTC Desire U From HTC Desire U To HTC Desire U
HTC Desire U is supported on PhoneCopy. Please note that following settings may little vary depending on the firmware version.
  • contact synchronization
  • calendar synchronization
  • task synchronization
  • note synchronization
  • sms backup
  • photo synchronization
  • video synchronization
  • automatic sync

Text guideline - How to backup

From HTC Desire U

A instrução ainda não foi traduzida para seu idioma.
If you want to transfer contacts from your Android device please use following screenshot guide.
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages, log in to this existing account in the application.
  3. After succesful login press "Synchronize" for complete synchronization, or press "Advanced & Account", select "One-way sync" and after choose "This device >> server" for one-way sync.

More detailed information and instructions include screenshots: how to backup and synchronize contacts from Android

For more information about our app, visit our PhoneCopy for Android page.

Supported versions are 2.2 (Froyo and higher e.q. 2.2.1, 2.2.2), 2.3 (Gingerbread and higher e.q. 2.3.2, 2.3.3, 2.3.4, 2.3.5, 2.3.6, 2.3.7), 3.0.1 (Honeycomb and higher e.q. 3.1, 3.2, 3.2.1), 4.0 (Ice Cream Sandwich and higher 4.0.1-4.0.4), 4.1, 4.2, 4.3 (Jelly Bean) and 4.4 (KitKat), 5.0 or 5.1 (Lollipop), 6.0 (Marshmallow) including tablets.

In the case of problems with synchronization, please contact us.

To HTC Desire U

A instrução ainda não foi traduzida para seu idioma.
If you want to transfer contacts to your Android device please use following screenshot guide.
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages, log in to this existing account in the application.
  3. After succesful login press "Synchronize" for complete synchronization, or press "Advanced & Account", select "One-way sync" and after choose "Server >> this device" for one-way sync.

More detailed information and instructions include screenshots: how transfer contacts to Android

For more information about our app, visit our PhoneCopy for Android page.

Supported versions are 2.2 (Froyo and higher e.q. 2.2.1, 2.2.2), 2.3 (Gingerbread and higher e.q. 2.3.2, 2.3.3, 2.3.4, 2.3.5, 2.3.6, 2.3.7), 3.0.1 (Honeycomb and higher e.q. 3.1, 3.2, 3.2.1), 4.0 (Ice Cream Sandwich and higher 4.0.1-4.0.4), 4.1, 4.2, 4.3 (Jelly Bean) and 4.4 (KitKat), 5.0 or 5.1 (Lollipop), 6.0 (Marshmallow) and 7.0 (Nougat) including tablets.

In the case of problems with synchronization, please contact us.

Comentários de utilizador

To leave a comment please sign in.

  • SO i synced Android phone to and contacts/sms are OK but I have problem restoring videos/pictures to another phone. For some reason media wont download/sync to new phone?
    How do I force that?
    dpetrek, 27/12/18
    • Hi, please go to settings in your PhoneCopy application and there you can select device from which you want restore pictures and videos. PhoneCopy support team, 28/12/18
      • Thank you for your answer.
        The media was restored to another phone, but folders/collections are lost.
        Media was sent from Samsung S5, restored to Huawei Mate 20 lite. Any suggestions?
        dpetrek, 28/12/18
        • HI, we forwarded your feedback to our android team to check it there is possibility to solve it in future versions PhoneCopy support team, 28/12/18
  • I had one contact deleted on 12 dec 2018 what can I do I download photocopy they show msg buy premium I want free sync.
    bilaldsv, 13/12/18
    • Hi, any deleted contact can be easily restored from Deleted Contact folder. You received message about Premium because you don't fit to limits for free account: PhoneCopy support team, 14/12/18
  • مرحبا
    انا عندي جوال نوكيا 5
    وكان يعمل بشكل جيد
    ولكن فجأة توقف عن العمل وحاولت ان أقوم بشحنه ليعمل وعند فتحه
    يطلب مني رسم النقش للدخول ويتم قبول النقش
    ولكن تبقى كلمة نوكيا على الشاشة دون تغير
    ولا يدخل على الجهاز
    ما هي طريقة فرمتة جوال نوكيا 5
    ممكن الإفادة
    sultan1440, 27/10/18
    • عذرا لكننا لسنا خدمة نوكيا. PhoneCopy هو حل النسخ الاحتياطي. PhoneCopy support team, 27/10/18
  • does it work with an LGK20? richardwhiteside, 23/09/18
  • Does PhoneCopy work with LG V30 (LS998)? utilizador desconhecido, 15/07/18
  • PhoneCopy Premium version.
    Transferring info from a Microsoft Lumia 950 with windows 10 to a Sony VXperia XA2 with Oreo.
    1) A lot of my contacts have address data. The transfer of the names and phone numbers goes OK but the address data is not transferred.
    2) I also want to transfer my old SMS data. The upload goes OK and I can see it on the XA2 but no button to Sync it with Android.
    james.stones, 18/05/18
    • ad 1) we forwarded your request to our technical team to verify it. We will contacts you via email
      ad 2) In the application settings you can select which data sources you are looking to synchronize. When you will select SMS, you will get SMS synchronized to your android phone
      PhoneCopy support team, 18/05/18
  • hi..what will I do?my samsung tablet GT-P1000 doesnt have wifi menu.

    mariathe, 07/05/18
    • It seems to be problem with your hardware or firmware and you have to check it with your service. Your request has not relation to Sorry. PhoneCopy support team, 07/05/18
  • You may lost the internet connection or does not accept logins now sridhamasakhadasa, 09/02/18
    • Hello, did you try to sign in to the application by entering your email instead of the username in the username field?

      Login by email (entered during registration) will be available in one of the upcoming versions of the app. Now you can log in by email (instead of username) only to website.

      Please, try to login with your username.
      PhoneCopy support team, 10/02/18
  • i am seeing this on my screen "Unfortunately, youTube has stopped" and i can not operate my phone again what can ido please. rajishittu, 26/01/18
    • You have solve this issue with YouTube. Sorry. PhoneCopy support team, 27/01/18
  • For PhoneCopy:
    Samsung Grand Prime + Model SM-G532 BL is not in your list. Which alternative can I use?
    spanner_swanepoel, 21/01/18
  • hi sir,
    My micromax Q333 having the error msg "Unfortunately the Has Stopped". i just restart the mobile. But it can not load. its contentiously restarting. please help me....
    arunrajguna, 11/01/18
    • Tks
      spanner_swanepoel, 22/01/18
    • Is your request related to PhoneCopy applicatoin? PhoneCopy support team, 11/01/18
  • I having the error msg "Unfortunately the Has Stopped" . my phone is contionuosly restarting. it can not load. please give some help.
    arunrajguna, 11/01/18
  • Recovery problems rabisankar78, 08/01/18
    • Can you more specify which kind of problems? PhoneCopy support team, 08/01/18
  • Hi I have 297 contacts on free account but it's telling me data exceeded by 7 days what is wrong jackerzzz, 09/11/17
    • It looks you exceeded number of device available for free account. Number of contacts is OK. PhoneCopy support team, 09/11/17
  • I have a coopad 7295c and any time I put it on, all it shows me is 'Coolpad 7295c' thta's all till the battery will go off. Pls can be the problem, and what's the solution? kolade1072, 19/10/17
    • Is you request related to PhoneCopy application? PhoneCopy support team, 19/10/17
  • How to get previous sync contact , if auto sync worked incorrectly. krishnaerp, 14/10/17
    • Hi, what do you mean "auto sync worked incorreclty"? Autosync is just common two-directional sync and only difference is that it starts automatically. PhoneCopy support team, 14/10/17
  • I have paid for Premium and i still cannot sync?
    village, 13/10/17
    • Premium is set immediatelly when the payment is processed. In some cases payment can fail but you receive status notification abour payment result. PhoneCopy support team, 13/10/17
  • i have i phone and windows phone, i m a free user i have 659 contacts but when i try to sync my contacts to my iphone from windows it displays an error message saying The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website" plzz help
    anjalinag, 11/10/17
    • Hi, free account can't have more than 500 contact. You can buy Premium to unlock your account. Or alternativelly you have to reduce number of contacts to 500. PhoneCopy support team, 11/10/17
  • I have CoolPad Note3. The screen is broken so badly that i CANNOT ACCESS my mobile contacts thru mobile.
    How do i access my contacts and transfer them to my gmail account.
    rachna5, 08/10/17
    • you can access your contacts only in case you made backup before PhoneCopy support team, 08/10/17
      • thanks rachna5, 09/10/17
  • please how can i delete saved contact on LG decomo LL-060 modesire, 22/09/17
    • Hi, go to Contacts, use "Delete" from top menu a select all contacts PhoneCopy support team, 22/09/17
      • *muah* that was helpful.......nice one

        modesire, 22/09/17
  • I have no need for Media backups. I needed SMS backups. I want to renew my Premium account, but it no longer backs up automatically. I have to set a reminder to perform the backups now. I have a Samsung Galaxy S7 Edge running Nougat. I have checked my settings and nothing has changed from when it did perform the backups automatically. utilizador desconhecido, 02/09/17
    • Thank you, we will check it. It can be some problem with Nougat. We will contact you directly via support email. PhoneCopy support team, 02/09/17
      • I am not sure what was done, but for now it is backup automatically again. Thanks for repairing the incompatibilities with Nougat. utilizador desconhecido, 07/09/17
        • Hello, we are glad that everything works for you now. PhoneCopy support team, 08/09/17
  • It's from a ZTE max pro z981 transferred to a Samsung galaxy j7 phone casias210, 18/08/17
  • Is it possible for me to sync the call logs as well? It looks like the sync is only working on SMS and contacts. I don't really need to sync any Media.

    sonampalden1111, 08/08/17
    • Hi, sorry, but currently we don't synchronize Call Logs. It is on our road map, but so far because of low demand for that feature. PhoneCopy support team, 08/08/17
  • You can transfer Android contacts to computer , just use the USB cable to connect your phone and computer , mamlser, 08/08/17
    • We are Cloud solution. You can export contacts from Android to and from our servers you can synchronize it to your PC or you can just download your contacts in form of vCard (VCF). PhoneCopy support team, 08/08/17
  • Hello,
    My husband has a HTC Legend and he wanted to load his contacts to the server. He registered, but when he starts the app, he's not able to log in. He always gets the error that no server connection is available or registering isn't allowed. He tried it several times at home with full WLAN connection. Can you please help us?
    kirschmond, 31/05/17
    • Thank you! How can we get in contact? kirschmond, 01/06/17
      • I sent it to email registered for kirschmond account. PhoneCopy support team, 01/06/17
    • Hello,

      according to available information, HTC Legend contains Android 2.1 Eclair (upgradable to 2.2 Froyo). So I suppose, your husband's HTC contains Android 2.2 Froyo and he is try to use PhoneCopy Legacy version, which is ready for this Android version.

      The problem is probably due to an outdated root certificate for SSL communication. It is common for older devices. I will try to help you via private mail.
      PhoneCopy support team, 01/06/17
  • I have this message and I don't know what to do, I just have 260 contact... "The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website" seolim2909, 07/05/17
    • But you have 4 devices in your profile. Free account allows just 2. You can manage your devices in your online profile: PhoneCopy support team, 08/05/17
      • Thank you a lot seolim2909, 08/05/17
  • Hi, I recently uploaded contacts to sync to another device and i deleted all contacts from my account. Will this affect the device i transferred these contacts too now that i have deleted them from my account? martinmc, 02/05/17
    • When you will make next sync all changes will be promoted to your phone. PhoneCopy support team, 02/05/17
  • Dear,
    Immediately after installing your application on my phone (Android 7.1.1), I log in without problems and download all the contacts from my account on the phone. However, after the second run of the application, I see the message 'Android System WebView not installed'. What happens, really I need to install WebView?
    ehelp24, 09/04/17
    • Hello, since version 5 Android Lollipop, WebView is a separate system component (and it is also available on Google Play). This component is used e.g. for web browsing. In Your case, WebView probably had been updated and therefore it was unavailable in the phone. Due to this situation, warning message was showed (the application without WebView can not run).
      You really do not need to install WebView (at the first run it was ok, so it was already installed). If the warning message appears at every launch of app, please contact us again.
      PhoneCopy support team, 10/04/17
      • Dear, also on the Nougat 7.1.2 the message "WebView Error" appears at every second and subsequent launch of your app. This is very frustrating for me. Have you any idea? ehelp24, 20/11/17
        • Answered via private mail. PhoneCopy support team, 21/11/17
  • What fucking site fully cheated now asking for money ,at first it never ask for any charges the moment i uploaded my sms ,it starts drama...will inform media and report this illegal business as a S ecurity crim. sun.tewari, 14/02/17
  • I have tried uninstalling and reinstalling the app but it just will not run the sync -- it shows "Samsung Phone" with 228 contacts then This device >> I agree and then it connects to PhoneCopy then it was "No changes since last synchronisation". In fact if I log into the website it keeps saying that my Samsung device has never been Synced... Why does the Android app not work at all? msdiamondconsulting, 19/01/17
  • I followed the instructions for exporting contacts from Android and it shows me the number of contacts on my device, but when I choose one-way sync from the device to the server the screen goes black for a second and then nothing is updated and it says no changes occurred. msdiamondconsulting, 19/01/17
  • I have Olivetti tablet I can't sign to Google account an market store I need your help please
    jamesoke, 02/01/17
  • how to fic google play service not working?
    moyjunica29, 12/12/16
  • hi guys, pls help me! i have cherry mobile omega icon phone and my problem is i cant delete my contacts! i press the contact on my phone and theres no delete option. pls help me :( moyjunica29, 10/12/16
    • Hi, it seems to be phone problem. We are contact backup service and we can't solve phone problems. PhoneCopy support team, 10/12/16
  • Good day.

    My sms won't sync together with my contacts when I try to copy it to my phone from the server. What should I do?
    jnslna, 02/12/16
    • Hi, uploading SMS back to phone is part of Premium subscription PhoneCopy support team, 03/12/16
      • Is it possible to subscribe to Premium monthly and not yearly? Thank you. jnslna, 04/12/16
        • Yes, it will be possible within few days. PhoneCopy support team, 04/12/16
  • Sir,
    I have a problem in my samsung galaxy grand max , Contact interchange thier name and make another name and they chahe their no. Itself ,because of that I have to. Face many problems . I just want that please tell me what is the problem in my mobile and give me the solution for it?.....
    geniusnikhil, 30/11/16
    • Hi, we didn't find any synchronized device to your online profile . . we can help only in case you have problems with PhoneCopy. PhoneCopy support team, 30/11/16
  • Pls, SMS messages to me come with country codes and until I remove the country code, I cannot send a reply. I cannot also open mails from my cell phone operator. achaustan, 27/11/16
    • Hi, it looks your problem has no relation to PhoneCopy support team, 28/11/16
  • Hi i have this problem below. Pls help
    I only have 200plus contact.
    I deleted 2 devices, still getting the same failure message,
    "The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website"
    ahheng, 08/11/16
    • It can take few minutes until the account is unlocked. PhoneCopy support team, 08/11/16
  • My contacts are less than 500 hundred but keeps failing to synchronize. Already deleted excess sms. Can you confirmar what is thw problema? Thanks asampe, 01/11/16
    • Hi, when you delete items from blocked account it can take tens of minutes until your account is unlocked. Now it is free again. PhoneCopy support team, 01/11/16
  • mobile network not appear pragash1976, 25/10/16
    • Then you have to fix your phone first. Please contact your servis or operator. When your phone will be connected, you can use PhoneCopy support team, 25/10/16
  • I am trying to sync my contacts to a new samsung phone. I have 248 contacts and 600 deleted. It still says I am over the allowed amount and that sync has been disabled. Can i get sync re enabled without paying for the premium version? Thanks gretschguru, 23/10/16
    • The problem which was reported by email you received means you exceeded number of DEVICES and not CONTACTS. Please delete unused devices to have maximally 2 (now you have 13 devices) assigned to your profile. Devices can be managed on following page: PhoneCopy support team, 24/10/16
  • In any android phone I prefer to save contacts in my mail id, it enables me to get all data including contact while switching to new device. The issue is to tranfer contacts between old multumedia mobiles. I was using Nokia RM-827 Now switching to samsung GT-C3322i. I have contacts data in my mail id also. Please guide me, i dont want to tyoe it again gokul.rathore03, 06/09/16
  • Hi, I reinstalled the app and it now works. Thanks for all the help. hsx285, 25/07/16
  • I have phone copy premium and when I press synchronise it won't work. I have wifi and mobile data on and still nothing. hsx285, 21/07/16
    • I've restarted the phone and it hasn't helped. We have 2 Samsung phones registered, both are the same make and model. The one that isn't working was last synchronise on Tuesday 12th at 14.59. hsx285, 21/07/16
      • Hello, does the app show any error message after pressing Synchronize button?
        Have you tried to re-install the app?
        PhoneCopy support team, 22/07/16
        • No error message, it says checking items on phone server then nothing happens. No I haven't tried to re install the app, will it work if I do this? I'm confused about why the other phone linked to phone copy works fine? hsx285, 22/07/16
          • Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility. If is does not help, we will forward this problem to our Android staff. PhoneCopy support team, 22/07/16
            • Hi I reinstalled the app and it works, thanks for all the help. hsx285, 25/07/16
    • You are correct, it should work correctly. Your account is not blocked. Which phone doesn't work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn't work now? We don't see any error message which seems to be related to communication problem of your phone. Can you, please, restart it first to be sure. PhoneCopy support team, 21/07/16
  • Thanks for you i am very happy for your help again Thanks 9163, 19/07/16
  • how to synchronize
    jcol999999, 19/07/16
  • I can not get mobile network on my phone (Sumsung galaxy note - model SM-N915A) and it show a "no network icon while I can access mobile data on the same phone what is wrong and how to correct this? Yes I can use data services but I cant make/receive calls or send/receive massages! agutuw, 09/07/16
    • Sorry this is not question for Check service or operator's shop. PhoneCopy support team, 09/07/16
  • Is there a way to sync contacts from the desktop version of phonecopy? because I lost my phone and haven't done a recent backup so there are some contacts that I'm missing and can't reach right now. Thanks. safysamy, 02/07/16
  • At login, I receive message "...lost internet connection or server does not accept logins now." I confirmed internet connection. When does server not accept logins? apopkadonna, 27/06/16
    • Hi, main problem should be your account is blocked as you exceeded number of SMS stored in your profile. PhoneCopy support team, 27/06/16
  • hey gay , i just upload my contacts in your database from nokia windows phone. And now i want just to download them in my new android phone samsung note 5.

    Please help me????
    djlincero, 21/06/16
  • My contacts are less than 500 hundred but keeps failing to synchronize. I lost all my contacts and these in phonecopy are all I have. Help me know how i go about this khaar, 19/06/16
    • As we wrote you via email you exceeded number of SMS in your profile which was a reason why your account was blocked. Now you solved it by yourself. PhoneCopy support team, 19/06/16
  • how to permanently deleted sms inbox for this device? reneboyz, 15/06/16
    • You can delete all SMS in the web page, then you can delete it permanently from Deleted SMS folder PhoneCopy support team, 15/06/16
  • I just obtained an Oppo F1 unit and unfortunately this device is not yet supported by PhoneCopy. I tried to synchronize it but I ran into several failures. A nearly successful synch resulted in incomplete sms downloads and furthemore, the mobile numbers on these sms do not associate with the names in the phone directory. I have tried getting help from customer service but it appears they could not resolve this. I don't know how long it takes for PhoneCopy to include a device in its listing. I see a lot of Oppo models in that list but it appears the F1 model is taking months. mebacal1960, 05/06/16
    • Answered via private email. PhoneCopy support team, 06/06/16
  • I'm trying to back up contacts from my Samsung SCH-I559. When I try to create an account from the phone Phonecopy closes unexpectedly - leading to Force Close. If I create an account through a PC (this one) and try to log in the same problem happens. I am using WiFi. Is that the problem? Can you solve this please. sangeetagoyal, 03/06/16
    • Hello, usage of Wifi could not be the problem. Answered via personal email. PhoneCopy support team, 03/06/16
  • i can't remember my backup and restore password for my Xperia M dual phone wisedolphin, 25/05/16
    • Please use "Forgot Password or Username" link which you will find on the home page. PhoneCopy support team, 25/05/16
  • I finish creating an account and downloading the app. But I don't see the sync option in Infinix X551. pukkainuit, 16/05/16
  • Accidentally my contacts are deleted from servers too..
    How to recover them
    my fone do not have any contacts now
    arrynic, 15/05/16
  • My Phone contacts (Android account(s) to Sync / items account) is showing as 501, in phone copy server account there are only 482 contacts. I am not able to synchronize. Appreciate your help here. Do I need to do a One Way sync? aabidabbas, 15/05/16
    • I restarted my phone and the Phone contacts became Zero, But I am still not able to synchronize, I am getting message" Sync Failed:
      The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website."
      The count is already less than 500, Not sure, why I am not able to synchronize. Appreciate your help to enable my account.
      aabidabbas, 15/05/16
      • But you have 4 devices in your profile and free account allows 2 only. Please delete at least two devices to fit limits for free account. PhoneCopy support team, 16/05/16
        • I deleted 2 devices, still getting the same failure message,
          "The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website"
          aabidabbas, 16/05/16
          • It can take several minutes to unlock your profile. Now i checked the profile and it is not blocked anymore. PhoneCopy support team, 16/05/16
  • I have Samsung Galaxy Grand Duos GT I9082 mobile. Whenever I open Contacts it takes lot of time to open. chetanbr009, 10/05/16
    • Hi, this seems to be firmware problem of your phone and it is not related to Sorry. PhoneCopy support team, 10/05/16
  • i want to reset my phone.. i had installed ur app. and also synced the sms and contacts too.. i just want to take help that.. if i reset my phone.. then how can i get the backup of those synced files ? riyankit, 04/05/16
  • I reset my phone before some days...... After that i couldn't retrieve my contacts from SD card............... it is showing that the VCARD could not be retrieved mohamesafiq12, 04/05/16
  • My Phone can't show the incoming phone number or any miss call number The stored call log shows the one year advance date say 18/04/2017. that is call date shifted to one year advance.
    Could you please help me as how to shoot the troubles
    Sikder, Dhaka, Bangladesh
    sikder123, 30/04/16
    • Sorry this is not a problem related to PhoneCopy,com PhoneCopy support team, 30/04/16
      • Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free 500 contacts and SMSs from my Google Accounts. I have over 8000plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to urgently now. regards, Elizabeth Australia ezg001, 05/05/16
        • Replied via email. PhoneCopy support team, 05/05/16
  • Please I accidentally rebooted my phone and I can't retrieve mo my contacts , is there any way it can be retrieved , pkease macino, 28/04/16
    • We can helo you only in case you used PhoneCopy before reboot. PhoneCopy support team, 28/04/16
  • how can i pair a bluetooth headset if it doesnt request for PIN entry it just say "couldnt pair with the device because of an incorrect PIn or password" so what should I do? and my phone is Alcatel one touch mpop
    namatamechitaru, 17/04/16
    • Sorry, your request is not related to PhoneCopy at all. PhoneCopy support team, 18/04/16
  • I exceed the limit by 541 contacts,I have not transferred to my andriod yet.what do I do? Will I be able to move 500 contacts to my andriod? Then delete the ones I've moved then move another 500 and delete then move the last 41 jumokeobax, 11/04/16
    • Hi, you can delete 41 on server, then you account will be unlocked and you will be able to synchronize 500 contacts. When you will exceed number of contacts again, your account will be automatically blocked again. Free account is provided for personal purposes with limit of 500 contacts. Almost nobody has 500 personal contacts. If you are using phonecopy for business purposes or you installed it to business mobile phone, you should buy Premium. PhoneCopy support team, 11/04/16
  • My phone copy app on my LG G Stylo doesn't down load my contacts from the server on to my phone. utilizador desconhecido, 20/03/16
    • Please contact our support team and we will solve the problem. PhoneCopy support team, 20/03/16
  • I had an iPhone and now changed to Kazam tornado but I'm not receiving all my texts from my contacts but they are receiving mine. jacksprats, 07/03/16
    • Sorry, can you explain how is your request related to PhoneCopy support team, 08/03/16
  • Hi,
    I have copied notes from Nokia N8 to Lenovo K4 via phonecopy app. Can you please let me know how & where to check these notes are copied to my mobile.
    dhar.sola, 06/02/16
    • Sorry, but we don't synchronize notes on android yet. PhoneCopy support team, 06/02/16
  • samsung galaxy j1 axce
    i have several error..
    1. massage not sending-
    Every couple of days, sometimes several times a day, my phone will refuse to send text messages. Not "Failed to send" but it just sits there saying "Sending" for every text message I try to send. I have to delete all of the "Sending" messages and reboot the phone before I can start sending text messages again. Infuriating!
    the signal is
    2. clock error-
    at home the clock show a right time. but the alarm in app show a late notification... 2 hour late..
    do you have a solution for this
    arifadli19, 27/01/16
    • Hi, is your request related to PhoneCopy? We can help with PhoneCopy problems only. Sorry. PhoneCopy support team, 27/01/16
  • How do I change the password to unlock my screen?
    bahappy1, 21/01/16
    • Sorry we are not support for general android questions. We can help you with PhoneCopy issues only. PhoneCopy support team, 22/01/16
  • How to restore the contact back to mobile, pls help arunudaya, 09/01/16
  • My redmi 2 in not detecting messages of sim card while in other devices sim card messages are detecting
    How can i solve this please help me
    eddy1723, 01/01/16
    • Hi, it is a problem based on device firmware. We can't influence it. We can offer for synchronization only accessible data. PhoneCopy support team, 06/01/16
  • Hello, my HTC salsa will not register my contacts, it registers all previous sms, can you please advise what am I doing wrong? paulprout, 26/12/15
    • Hello, we detected that you performed a succesfull sync with 102 contacts on 2015-12-26 at 19:01:31. It looks like that your issue is gone. Is it right? PhoneCopy support team, 29/12/15
  • Does not support Nexus 5 Marshmallow. Might want to change your supported Lillipop to Lollipop. gregdl, 17/11/15
    • We upgraded our application later to support Lullipop PhoneCopy support team, 29/12/15
  • Hello..... My Moto E2 is not detecting the contacts in my SIM card but, the same are displayed or being detected in other mobiles please help me solve the problem............. mjrjayanth, 05/11/15
    • Hello, please, can you specify if your Motorola can not see your SIM contacts or you can not see them in PhoneCopy application. We can help you only with the second case. In the first case, contact your Motorola support. PhoneCopy support team, 29/12/15
  • Good day! I would just like to ask if the private sms will also be backed up when we do "Back up SMS" from the Messaging? Would appreciate if anyone could answer my concern. Thank you.. iamrizamar, 14/10/15
    • by the way, i'm using Asus Zenfone 2 ZE551ML. iamrizamar, 14/10/15
      • Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage. PhoneCopy backs up only sms saved in standard way. PhoneCopy support team, 29/12/15
  • Hello.. I have a Samsung S Duos 2..
    I installed phonecopy app and I already register also..
    Then I synced my contacts to my phonecopy account so what I need to know is how to restore my synced contacts to my phone back now when I loose my phone memory.??. Please show me steps..
    sisirajayakody66, 08/10/15
    • Hello, just set up the phone in the same fashion as you did before. After first sync, it is possible that the contacts go to Deleted items on the server. Restore them at
      Then sync again to get them to the phone.
      PhoneCopy support team, 09/10/15
  • I want my cell back to it's original position before using phonecopy amerarashid, 07/10/15
    • Hello,
      if do not have any other backup, you can try to restore all contacts stored at PhoneCopy, using PhoneCopy application.
      PhoneCopy support team, 09/10/15
  • How can I remove phonecopy from my cell amerarashid, 07/10/15
    • Hello, just uninstall PhoneCopy as any other Android app. PhoneCopy support team, 09/10/15
      • I uninstall PhoneCopy but the contacts were still showing that the numbers are saved in phonecopy,I want to remove that? amerarashid, 10/10/15
        • Hello,
          is this question related to Android app? I can see that you have one Windows Phone mobile connected to your PhoneCopy account.
          If you want to remove PhoneCopy contacts from your Windows Phone cellphone, do following:

          Go to People app. Press the three dots in the right bottom corner and pick settings. On the bottom of the settings menu, there is a list of connected accounts. You will find PhoneCopy there. Long tap the PhoneCopy account and choose delete. This will remove all the contacts downloaded from PhoneCopy to your phone.

          If you also want to remove all your data from PhoneCopy service, visit
          to terminate your PhoneCopy account.
          PhoneCopy support team, 13/10/15
          • How can I transfer my PhoneCopy contacts from my computer to a cellphone amerarashid, 13/10/15
  • Hi ,

    I have my contacts on mail .
    How can i sync those on to my new phone.
    Please suggest.

    sandeep.apps, 29/09/15
    • Hi what is the format of your contacts? We can easily import vCard which is .VCF PhoneCopy support team, 29/09/15
  • I cannot login to my PhoneCopy account from my new OnePlus 2 (ONE A2003). It is not in supported devices. Any ideas? tolis_, 28/09/15
  • I recently reset my LG-E405 to its factory settings. I am trying to get a google account with my fresh set up. However, it has refused citing that my password and username are not the matching. When I log in to my gmail, I find an email informing me that I was trying to login through an insecure app. I am trying to login through Gmail or Playstore.
    What should I do now? I want to get apps back to my phone.
    dvnkiniti, 26/09/15
    • It looks your request is not related to at all. Sorry PhoneCopy support team, 27/09/15
  • sir,
    i have hisense U2 and it is 2.3.6 version i want to update in 4.0 so that i install metatrader 4 in it please guide me
    shahidmaier, 26/09/15
    • We provide contacts backup, synchronization and transfer only. This is not technical support of your phone. Sorry PhoneCopy support team, 27/09/15
  • I have deleted all my contact when I was setting my phone application manager so I have cleared the data from there, then all of my contact were gone, I want to get my contact back from my account so how can I do this. talballa, 16/09/15
    • Hi, there is Single directional synchronization feature in the android applicaton which can be used to synchronize contacts FROM server to Device. But in your case we didn't find any contacts stored in your online profile PhoneCopy support team, 16/09/15
  • Hi copied contacts from my samsung device to iphone and merged both data from phone and server but after synchronization lost contacts on my to get them back. shahidaysyed, 08/09/15
    • In case you used MERGE BOTH you have complete list. In case you used synchronization FROM SERVER to DEVICE you rewrited contacts stored on iPhone. PhoneCopy support team, 09/09/15
  • hi i had backup of all my contacts and sms but how can i restore it to my sim card mustaqahmadrockzz, 08/09/15
    • Hi, you can restore it to new phone. SIM card has limited memory. PhoneCopy support team, 09/09/15
  • i want to transfer my 204 sms to my device galaxy grand prime ridxx, 07/09/15
  • Hi
    I was using lg l7. I have backup data in my sd card. I bought new panasonic p55. How can i restore tgat lg data in new phone??
    antonyrpere, 02/09/15
    • Sorry, we can only help you in case you will backup your contacts from LG L7 via as we don't know which format you used on your SD card. Please check our guide PhoneCopy support team, 02/09/15
      • Format is .lbf antonyrpere, 02/09/15
        • Hi, sorry but LBF seems to be special format provided only by LG devices. If you still have old LG i recommend you to make new backup. If you don't have it we can only recommend to search internet discussions if there is way to convert it for example to .VCF. VCF can be imported using PhoneCopy for Windows from your PC to PhoneCopy and from there to any other device. PhoneCopy support team, 02/09/15
  • My account has only 65 contacts saved on the phone copy server and hence have not exceeded the free account limit. Recently i lost my old phone samsung galaxy s3 so today i tried to synchronize the contacts from phone copy server to a my new phone Motorolla Droid Razor But when I try syncronizing, it gives an error message "The number of data items for free account has been exceeded 7 days ago". Please guide me in this regard.
    abstruse, 31/08/15
    • But you have more than thousand SMS stored on your account which is reason why your account exceeded number of data items. When you will delete SMS to keep it less than 500 your account will be unlocked. PhoneCopy support team, 31/08/15
  • Ok pinaki_jal_das, 27/08/15
  • i recently lost my LG E410 phone.,how can i trace it?

    peninahosea, 22/08/15
    • Sorry, we can't help you. If you made contact backup you can trasfer it to another phone. PhoneCopy support team, 23/08/15
  • i have a ZTE ZINGER i would LOVE to get the contacts from the phone to the main computer in the room. I'M 53 AND THIS IS MY FIRST SMARTPHONE!! ANY help would be appreciated. YOU may email me, my thanks for any future help. mh5, 19/08/15
  • Hi, My account has only 376 contacts and hence have not exceeded the free account. But when I try syncronizing it gives an error message "The number of data items for free account has been exceeded 7 days ago". Pls guide with the next steps.
    bvpradee, 16/08/15
    • We found more than 800 contacts on your account. Please check your online profile PhoneCopy support team, 19/08/15
  • i already Synchronize contact to and from phonecopy, but why my phone still haven't show any contact? cctai2719, 10/08/15
    • Hi, on the android devices you can set visibility of each data source which contain contacts. Please check if you have correctly set visibility of contacts. PhoneCopy support team, 10/08/15
      • thanks for the reply,
        but may you teach me step by step to install,
        cause i have search from web, it show me is use phonecopy apps, i had try, but still doesn't work, maybe i miss some step.
        cctai2719, 10/08/15
        • Hi, it is not related to PhoneCopy only. It is general settings of your android phone. It depends of your phone vendor. On each phone in the settings there is contact settings and there you can set which contacts will be visible. PhoneCopy support team, 10/08/15
  • Is it possible to transfer my messages from my Samsung Galaxy Ace GT-S5830 to my iPhone 4? natwally2711, 04/08/15
    • No, there is not a way to upload messages to iPhone at all. Sorry. PhoneCopy support team, 04/08/15
  • Iam using Hisense U970 and it does not display contact numbers nor contact list yet the numbers are stored on the sim card and iam able to access them on other phones.N.B..This occurred lately as first I was able to access them.Please how can I do to solve this problem? tkcee, 28/07/15
    • Hi, is your request realted to or you ask general question? We can help you with PhoneCopy but your phone was not synchronized to our service. PhoneCopy support team, 28/07/15
  • Iam Using Asus Zenphone 4 with lolipop in that i cant find phone contact in phone sopy setting page kindly help me to solve the issue
    karthik.mice, 27/07/15
    • Answered via private email. PhoneCopy support team, 27/07/15
  • I am unable to install PhoneCopy on my Huawei Ascend Y221. Google Play Store is saying that it is not compatible with the app. Please help utilizador desconhecido, 14/07/15
    • Hi, what android version you have installed? PhoneCopy support team, 15/07/15
  • I am trying to syncronise the contacts from my Android device (Samsung A3) but each time I try I get a warning stating that I have exceeded the amount of contacts and sync has been disabled.

    Within the Phonecopy app (On my phone) I am syncronising ONLY phone contacts (321) and have only 23 contacts on the server. I'm using the free version so can you please tell me why this is failing when I have less than the 500 contacts allowed?

    richardtarver, 10/07/15
    • I can see successfull synchronization of your phone. Did you solve the issue? PhoneCopy support team, 10/07/15
  • One way synch > this device to server > sending contacts > 0 contacts were created

    There are 500 contacts in a gmail account, why do they not get uploaded?
    revnice, 08/07/15
    • Did you select gmail account in the PhoneCopy application settings as database w