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  • I have Samsung J7 Pro SM-J730F

    Everything used to work perfectly but all of a sudden I can do one way sync from server to device I get error at 77%     ayash85, 23/08/2019
    • Answered via private email. PhoneCopy support team, 26/08/2019
  • Hello. I can not add my new phone Samsung GT-BT2710 and the synchrisation is not posible. Pls help. samadejobi, 17/04/2019
    • HI, it should work. Did you follow the guide from bottom of the following page? To you have data plan active on your SIM card?
      https://www.phonecopy.com/en/phones/view/samsung_xcover_271_%28gt-b2710%29       PhoneCopy support team, 17/04/2019
      • I followed the guide and I have data on my SIM. I can browse other sites. May be I did not get the Device Name. I put "GT-B2710" or what the device name should be? The result of last synchronisation said "Unknown certificate authority" The one before said "Sending failed" Pls help me. samadejobi, 17/04/2019
        • When I tried to assign the new phone, see the error below;


          We have a record of successful synchronization, but the authentification data do not match. Username or password in the device is different from the username and password entered into this form.

          Check if the username and password in the form above match phone settings.
          Change the username and password settings in the form to be consistent with the data in your device.
          If this process will not help, or you do not know which password is set in your device, change both your username and password in the device and synchronize it again. If the change of password in the device will not be enough, type the same details to the form.

          In the case of persistent problems with assigning your device, please contact us.           samadejobi, 17/04/2019
        • Contacts stored on the SIM can't be synchronized. It doesn't allow your phone. Sorry PhoneCopy support team, 17/04/2019
          • I want to sychronise the contacts on Photocopy to my new phone Samsung GT-B1270
            I can sychronise between my old phone Tecno CA8 and Phonecopy. But to move the contacts to new phone Samsung GT-B2710 is a problem for me now.             samadejobi, 17/04/2019
            • Hi, it seems you mistyped password in your phone, but now it works. Please check your profile, there are both phones assigned. On next Samsung Sync you will get contacts synchronized to your phone. PhoneCopy support team, 17/04/2019
  • Why only 10 contacts sync? I have a premium subscription
    Samsung GT C-3322 phone
    user : paul12     paul12, 28/03/2019
    • Hello,
      only contacts from phone internal memory are synchronized. If your contacts are stored on a SIM card, you have to move/copy them to the internal memory first.       PhoneCopy support team, 29/03/2019
  • how to restorn contacts on samsung
    ciaragreene89, 04/06/2018
    • If you stored your contacts with PhoneCopy.com you just need to synchronize it FROM SERVER to DEVICE PhoneCopy support team, 04/06/2018
  • I just paid the fee for the upgraded account and you said payment failed and I cant sync but my bank clearly shows that i paid? so whats happening? who do I talk to? village, 13/10/2017
    • Hi, first payment failed, but the last one succeeded and your account in currently Premium and it looks you made successfull sync just few minutes ago. PhoneCopy support team, 13/10/2017
  • Is there a way to prevent "unauthorized synchronization" by setting something specially- designed-for-syn. password-like, other than main phone passwords or accessibility restrictions, to prevent others from running synchronization from the phone? 1adariafalsajame, 13/04/2017
    • No, we didn't implement such feature. We recommend you to lock the screen of your phone. PhoneCopy support team, 16/04/2017
      • Thanks. 1adariafalsajame, 17/04/2017
  • phone Samsung S4 mini, synchronou site gives a window with text: "The number of data items for free account has been exceeded 7 days ago. Synchronization are disabled. Please reduce number of items on website or purchase a premium subscription to enable. if your contacts are duplicated, you can try to use our web based duplicates manager." What you need to do to sync contacts?
    triumf1978, 10/03/2017
    • Hi, you exceeded number of items for free version. If you want use our service you have to buy Premium version. PhoneCopy support team, 10/03/2017
  • I have today connected with you all my contacts have been erased?
    cliffridge, 08/03/2017
    • Hi, we don't see any synchronized phone in your profile. Can you specify scenario which you tried? PhoneCopy support team, 10/03/2017
  • i have non smart Samsung GT C-3322 phone. I tried to sync contacts from this phone to phonecopy server but i put wrong user id in first instance, sync completed. when i am trying again with new user id and password, sync starts but it shows 0 contacts... i have all contacts intact in my contact list. its not reading them. whats the problem. gurmeetsingh1112, 14/02/2017
    • Hi, when you set your phone second time you selected FROM PHONE TO SERVER even we recommend BOTH WAYS. This should be a problem. But anyway you can assign your phone to your profile with first used username and password. PhoneCopy support team, 15/02/2017
  • I lost all of my contacts can you back it to me please mnawe, 21/01/2017
    • Hi,
      did you have your contacts on PhoneCopy before you lost it?       PhoneCopy support team, 22/01/2017
  • Hi pls help. I only have 173contact on my account n deleted some contact. Why still show i have exceeded the account data 7day? Syn have been disable.
    Pls advise thankz     amelialee, 15/12/2016
    • The message you can see informs you that you exceeded number of devices not contacts. You have three devices in your profile and if you want keep free profile, you can have TWO devices only. Please manage your devices here: https://www.phonecopy.com/en/devices/ PhoneCopy support team, 15/12/2016
  • Hi, I have Samsung S7 edge. I just sync my contacts and after this, the contact photos have been deleted from the server. Is that a bug or not?
    Thanks a lot
    Cheers pbulphi     bulphi, 05/11/2016
  • Im trying to synchronize samsung gt-s5611 and it says: you can't synchronize profile is incomplete.
    i filled all with instruction, please help     piotr_kex, 22/06/2016
    • Did you fill all the following items?

      Press Menu.
      Choose menu item Applications and press Synchronization.
      Select New synchronization profile and set up the following items.
      Profile name: Fill in PhoneCopy
      Synchronization: In this category set up All and continue with:
      Remote contacts
      Write contacts
      Remote calendar
      Write calendar
      Remote tasks
      Write tasks
      Remote notes
      Write notes

      Synchronization type: Choose Full synchronization.
      Synchronization server: In this category set up:
      Address
      Write http://www.phonecopy.com/sync
      Username
      your_username
      Password
      your password

      Network profile: Choose type of your internet connection.
      Return into Menu
      Go into Applications and continue with Synchronization press PhoneCopy and synchronize your phone.       PhoneCopy support team, 22/06/2016
      • ok, now it's better, phone starts synchronisation, there is 458 contacts, and at 116/458 it quits to synchr menu an there is no contacts an Phonecopy web page. In phone menu it says that 116 contacts were copied to serwer :( piotr_kex, 22/06/2016
        • Replied via email. PhoneCopy support team, 23/06/2016
  • how do i add 2 phones to transfer contacts from old to new? chrisbonnar73, 31/05/2016
    • You need to connect both of them to single account. Or just try www.howtotransfercontacts.com . There you can find guide for all supported phones. PhoneCopy support team, 31/05/2016
  • Hi,
    how do I upload my CONTACTS from PhoneCopy to my Samsung s4 mobile?     collenk, 06/05/2016
  • Hi,
    how do I upload my SMS from PhoneCopy to my Samsung s3 mobile?     collenk, 06/05/2016
  • Hi,
    how do I upload my SMS from PhoneCopy to my Samsung s4 mobile? I have the Premium version. The interface is a little unclear.     denboy300, 09/08/2015
    • Hi, to upload SMS to your phone just set check box named SMS in the application settings. PhoneCopy support team, 09/08/2015
  • No guidelines were found for my Samsung t259. Does this mean I am not able to use your service???

    lid3umw, 05/08/2015
    • Sorry, but your phone doesn't support SyncML which is basic principle of PhoneCopy synchronization. PhoneCopy support team, 05/08/2015
  • HI team,

    I synced my iphone with your server, all fine. Now I followed the istructions for my samsung GT-S5611, but when I try to syncronise says "unable to sync Profile not complete"     meteo, 03/08/2015
    • Actually, just realized that in the samsung "Sync Category" - Contacts I had to actually type "contacts" as a remote name!! It worked smoothly, a life saver!! meteo, 04/08/2015
  • I'm having an issue syncing my phonecopy contacts on my Samsung B2710.

    When I click syncronize, it says "connected" but then right after it gives me an error saying "unknown certificate authority"
    My username and password are definitely correct and I've put the settings carefully several times.     yizzf, 10/07/2015
    • Hello,
      "unknown certificate authority" means bad username/password on Samsung phones. You can edit the password for your Samsung on the website. Visit Settings -> Devices, then click on Edit your Samsung.

      But now I can see quite recent successful synchronization. So you probably solved your problem.       PhoneCopy support team, 10/07/2015
  • How do i copy contacts from samsung wave 533 to my pc or iphone 6.
    kkb, 03/07/2015
  • Hi I don't see my contacts in my phoneCopy profile.

    Thanks
    barai, 03/07/2015
    • Which samsung phone you have? Can you send us IMEI? PhoneCopy support team, 06/07/2015
  • 've recently switched to feature phone Samsung Metro 360 and after setting all the details while synching it gives the error "Unable to sync. Profile is incomplete", but there are no fields left incomplete. How can I sync my phone with phonecopy? mikkyvegeta, 16/06/2015
    • Hi, can you send us what you typed to each field of profile? We recommend you to send it by private email to our support address. PhoneCopy support team, 16/06/2015
  • my contacts have beend deleted from mobile and or phonecopy so how an i retrive then.me retore item also have been deleted is there any way ? jazz14, 08/06/2015
    • Hi, any deleted contacts can be found and restored from Deleted Contacts folder. But you have only active contacts in your online profile. PhoneCopy support team, 09/06/2015
  • I've recently switched to feature phone Samsung Metro 360 (SM-B360EDNAINS), it has an option to sync contacts with an online server. It is similar to GT-C3322HKAINS model, however after setting all the details while synching it gives the error "Unable to sync. Profile is incomplete", but there are no fields left incomplete. How can I sync my phone with phonecopy? unknown user, 02/06/2015
    • Hello, we replied to this comment in separate email. Check your mailbox. PhoneCopy support PhoneCopy support team, 02/06/2015
  • My phone crashed and my storage was affected. I found that my contacts was creating the issue so I deleted them. How do I restore my contacts to my Note 4 from the phonecopy website, as I can't seem to find a way to synchronize back to my phone? unknown user, 04/04/2015
    • Please follow our guide: https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android PhoneCopy support team, 04/04/2015
      • I wasn't able to sync my contacts from the desktop to my Note 4. Is two-way sync only available with premium? I just couldn't find any option to sync to my phone. This is urgent as I have no contacts on my phone. How can this be resolved? unknown user, 05/04/2015
        • Two way is available in free version as well. PhoneCopy support team, 06/04/2015
  • phonecopy supports only 500 contacts but i need to synchonise 910 contacts.
    It is possible or not?
    If possible please response this contact mail id
    manojkumar57@gmail.com     manojkumar57, 05/03/2015
    • PhoneCopy support all yoour contacts. Limit of 500 contacts is set for free account. With Premium you are unlimited. PhoneCopy support team, 05/03/2015
  • Hi, how can I sync PhoneCopy to my gmail contacts? (I want to have my gmail contacts on my samsung b2710, through phonecopy). Thanks unknown user, 19/02/2015
  • Dear Team,
    Hi i am not able to backup data from phonecopy to my phone samsung galaxy core (Gt8262). please tell me how to download data from phonecopy to mobile
    bharatbhu87, 10/11/2014
  • Hello. i want to synchronize one way phone to server , only phone contacts. The application send on server all contact ( mail, and phone contacts )
    Where i setting only phone contacts to synchronize ?
    Thanks \     ety1910, 04/10/2014
    • Hello,
      it is not possible once all these contacts are stored in the same contact database. Our app does not provide any filtering.       PhoneCopy support team, 08/10/2014
  • Hello, So I bought a new phone, downloaded PhoneCopy and the first thing I did was press Synchronize. Because of my stupidity, my contacts don't exist on the server now (since it synced with a blank phone) or the new phone. Can I reverse this or do anything to retrieve my contacts? rimoabdallah, 27/09/2014
    • Hello, visit deleted contacts section on the website. Just press the "Restore deleted contacts" in the contacts section and you will see deleted contacts with ability to restore them. PhoneCopy support team, 08/10/2014
  • How do i Undelete the contacts that my phone deleted by mistake? thereverend, 27/07/2014
  • I thought this program would bring in contacts from my galaxy into my ipad and it did but it deleted my ipad contacts. How can I get them back? I tried the restore deleted contacts but your site said there weren't any deleted items to restore. phine4now, 23/06/2014
    • Hi, there is not an iPad assigned in your profile then we can't research what happened. Anyway if you select Two way synchronization it will synchronize contacts from phonecopy to device as well as contacts from device to phonecopy.com. Deleting contacts from device can occur only in case you select single directional synchronization from Server to Device but before contacts are deleted you are noticed by red alert. PhoneCopy support team, 23/06/2014
      • I did select one way synchronize but never received a single red alert of any sort. Can I undo? phine4now, 23/06/2014
        • If you used single directional synchronization from Server to Device, there is not possiblity to undo. Undo works only i case you delete anything on the server because server has Deleted Contacts folder. Sorry. PhoneCopy support team, 23/06/2014
  • I have synchronized contacts but I can't synchronize my sms. Please help me. manzer, 19/06/2014
    • I can see 262 synchronized SMS . . PhoneCopy support team, 19/06/2014
      • It is there on my server but its not synchronizing into my phone manzer, 19/06/2014
  • I have uploaded all my contacts on server, post that after 3 hours I logged in on phonecopy app again, but It shows I have deleted all my contacts from server,

    Could you pls help to me pls get all my contacts on my mobile device.     pratham87, 11/05/2014
    • Od course we can. But you can recover it from Deleted Contacts folder in your online profile on www.phonecopy.com . Also we found you did it by yourself earlier than we were able to answer your request. PhoneCopy support team, 11/05/2014
  • I cleaned up my contacts list on the server. How do I send this list to my Samsung Galaxy S2 phone? andi.pettigrew, 21/04/2014
    • Hi,
      in the PhoneCopy for Android application there is single direction synchronization under account&settings. Select from Server to Device and your contacts will be copied.       PhoneCopy support team, 21/04/2014
      • Hi - I followed your directions - one way sync from server to my device. Before synchronisation, phone copy server had 378 contacts, gmail had 1168 and lots of dupes. This is why I cleaned up the server. AFTER sync, gmail had 1546 contacts. The warning for the one-way sync said that it would remove all the contacts from the device, but it didn't! Now I have even more duplications than before. What is going wrong? andi.pettigrew, 22/04/2014
        • Hi,
          it looks you synchronized contacts from the server to another contacts database. On the PhoneCopy for android settings there you can set which contacts database you want to synchronize. I expect you synchronized another than gmail one. Please change contacts database and cleaned contacts will replace contacts in the gmail account.           PhoneCopy support team, 22/04/2014
          • OK limited success - it says it's put 378 contacts on my phone, but my phone is still showing all the google contacts as well. How can I get rid of those from my phone? andi.pettigrew, 22/04/2014
            • We recommend turn off Google contact sync and then continue with previous steps.
              (Advanced & Account > One-way sync > Server » this device). Using more than one of synchronization service simultaneously causes collisions and duplicities. Try this, please and send us your feedback if it was useful or not.               PhoneCopy support team, 22/04/2014
              • Google contact sync off, and message says all contacts deleted from phone during one-way sync, but Google contacts still showing after server - phone sync. Any more ideas? andi.pettigrew, 28/04/2014
                • Perhaps this is a misunderstanding, but one-way sync from "Server » this device", first deletes all phone contacts in the selected account, and then creates contacts stored on the server.

                  After this synchronization, you should have status of your contacts in the phone (in the selected account) the same as on the server.

                  The message you mentioned looks like this:
                  "All previous contacts were removed in this device. "x" contact(s) (from server) were created."                   PhoneCopy support team, 29/04/2014
                  • No misunderstanding - on the PhoneCopy screen, it says that my Samsung phone has the same number of contacts as my PhoneCopy Server account and during the one-way sync, I watched the number of contacts reduce to zero, then restore to the pruned contact list from the server. However, when I go to Contacts on my phone, it is full of duplications and the Google contacts are still there, so I have no idea what is going on here! andi.pettigrew, 29/04/2014
                    • We checked the logs of your synchronization and the "Samsung Phone" account was the last used account in your synchronization - no Google account. "Samsung Phone" is a local account with contacts in your phone.

                      Are you sure, you tried to sync according to the aforementioned procedure with a Google Account?

                      If you want to overwrite Google contacts, you have to use Google account as "Android account to sync" when login to PhoneCopy (Advanced & Account > Use existing account).                       PhoneCopy support team, 29/04/2014
  • I have a Samsung SCH s720c. I have 2 e-mail accounts. Phone copy sync to my Gmail account (1 contact). I went to settings at Phonecopy changed my e-mail to my charter account. Noted no change. Still shows my gmail account. Not able to transfer contacts. Please advise evrgrn247, 07/03/2014
    • Hello,

      if you want to sync contacts, you have to select right account where your contacts are stored. This account you have to select in the box "Android account to sync:" at login in PhoneCopy app on your phone.

      If you are currently logged in with Google account and it doesn't contain your contacts, try to login with another account. In PhoneCopy app, go to Advanced & Account" > "Use Existing Account", select the right account in the box "Android account to sync:" and then Login again.

      The "charter" email address which you set in PhoneCopy settings is used only for password reset and optional notifications.

      If you have further questions, please contact support@phonecopy.com       PhoneCopy support team, 10/03/2014
  • unable to transfer contacts from samsung omnia w, suggestions ???
    abhi99141, 29/11/2013
    • Sorry, for Windows Phone 7 phones we offer only PhoneCopy to Device transfer. If you will be able to get your contacts in form of .vcf (vCard) you can upload it to PhoneCopy.com server using PhoneCopy for Windows and then you will be able to transfer it to any other phone. PhoneCopy support team, 29/11/2013
  • Hii
    how can i pull the contacts from the phone copy server ???
    My phone model is samsung WaveGT- S5253     panchalj, 09/11/2013
    • Hi, just follow our guide https://www.phonecopy.com/en/phones/view/samsung_gt-s5253 PhoneCopy support team, 09/11/2013
      • im getting the unknown certificate authority error carusid, 11/05/2014
        • In most cases Samsung phones reports that error when you didn't entered correct username and password. PhoneCopy support team, 11/05/2014
  • How can I recover the back up I made? I dont know how to put all the contacts back to my phone. I'm using Samsung monte s5620. Please help. when i try to synchronize from mobile contacts not getting added to my mobile from server. shiva.dp, 28/10/2013
    • Hi, i recommend you to delete your phone from www.phonecopy.com profile and assign it back. PhoneCopy will take it as new device and will synchronize all contacts to it. PhoneCopy support team, 01/11/2013
  • please help me.. i wanna cry....
    i reformat my samsung galaxy pocket, but before i reformat it . i checked the back up to re install again some application and contacts..

    but my problem is where i can find or where is the location to in finding the back up data? please help me, im goin crazy cause all my contacts were gone.     juniper, 19/10/2013
    • Hi,
      your account "juniper" is empty without any attached devices. Please remember which username you used when you made backup.       PhoneCopy support team, 20/10/2013
  • How can I recover the back up I made? I dont know how to put all the contacts back to my phone. I'm using Samsung Wave 525. Please help. Thanks kevzdumz07, 15/09/2013
  • Hi, you sent me a notification that I have exceeded the device limit. I use two devices, Samsung Galaxy and iPad, you list google as a device as well as your PCalendar app. I would like to delete the PCalendar app from my device list as it does not sync between my devices. Your site appears only to offer sn option to add a device and not to delete a device. minettebrand, 02/09/2013
    • Hi, PCalendar app is not counted into device limit. Google connector is counted as a separate device. You can remove devices here - https://www.phonecopy.com/en/devices/ PhoneCopy support team, 02/09/2013
  • Hi, I'm using Galaxy S Advance and i want to export my contacts into (*.spb) format, can anyone help me with this. vijaykumar.rajanna, 08/10/2012
    • Hi, i recommend you to export contacts to *.vcf (vCard) which can be used by wide range of other applications include PhoneCopy for Windows. PhoneCopy support team, 10/10/2012
  • Hello PhoneCopy team, I am using Samsung Galaxy ACE(S5830), There seems to be no option in the application where I can sync contact from server. I was using iPhone earlier and this option was there in settings. Also, I deleted all my contacts from my phone and did the syncronisation but it also got deleted from the server. I have to restore all the contacts from the deleted contacts. Can you please help me understand if we can do sync from server to Phone? unknown user, 25/09/2012
    • Hi, we are preparing this feature for android as well but we expect usage by advanced users only. On android phone you can select for synchronizatoin any contacts database for example gmail. Then it can be dangerous when by mistake you will select Server to Device and you will delete all your gmail contacts. Anyway when you delete any contact on phone it will be synchronized to PhoneCopy and if you will delete any contact on PhoneCopy it will be deleted on your phone after next sync. For this purposes you have available Deleted Contacts folder. But when you use your phone in common way e.g. adding, editing, deleting single contacts you don't need to use single direction synchronization. PhoneCopy support team, 26/09/2012
  • i accidentally sync different data from phone to server using full sync, how can i roll back the previous data?
    jonjonrsalamanca, 14/08/2012
    • Hi, any accidentally deleted data can be found under Deleted Contact button on Contact page of PhoneCopy. There can be restored to current list and on next sync you will get it back to your phone PhoneCopy support team, 15/08/2012
  • Hi Please help me.
    I have samsung GT-S5570 (Samsung Phone Android) and did my mobile contact list backup with phonecopy. While selecting an option to take a backup I could select either contact list from Phone or from SIM. I want to do backup from both phone and SIM. Can you help me out?     niceananch, 09/07/2012
    • Hi,
      you need to make two synchronizations. One for Phone and second for SIM. For future we recommend you to merge it and have only one contacts list which is more easy to maintain.       PhoneCopy support team, 10/07/2012