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  • Dear Sirs,
    you support Nokia 5310 XpressMusic and loads of phones with KaiOS.
    Do you also support Nokia 5310 from 2020 with KaiOS?
    Thank you
    nachtkrabb, 3/4/23
  • Hallo, please help me: I have a Nokia 515 dual SIM (with one SIM active). I have some important SMS on it. Can I backup / save them here?
    nachtkrabb, 21/2/23
  • Hi - i use phonecopy with my KaiOS. i want to use a new nokia 2660 flip running on S30+
    ist it possible to sync contacts and/or calendar? if yes - jow
    Thank you
    Christian Bratsch
    c-bra, 28/11/22
    • Hello,
      as far as we know. Nokia Series 30(+) phones do not have "Sync" feature included. Try to locate the sync option in the menu. Older S40 guide may help you
      PhoneCopy support team, 29/11/22
      • thanks for the info

        the 2660 will go to my mum as senior phone, or it will be returned.

        just ordered a crosscall S4
        c-bra, 29/11/22
  • Is someone from the support looking into the matter? solar-j2025, 7/3/22
    • Yes, we reply to this chat or directly from support email. PhoneCopy support team, 7/3/22
  • The link to notes must be showing on the landing page along with contacts etc solar-j2025, 7/3/22
    • Hi, we are not sure if this is a question or you replied to another post. PhoneCopy support team, 7/3/22
  • I am using Nokia 1680c-2 and I want to backup my photos and videos to PhoneCopy. How can I do that? droidemail18i8, 27/2/22
    • Hi, unfortunately, Nokia 1680c-2 doesn't allow to backup or synchronize photos or videos via the mobile network. The only way is to copy your photos and videos via USB cable to a PC. Then you can upload it to PhoneCopy. PhoneCopy support team, 27/2/22
  • Hi,
    I am using nokia x2-01 and I want to backup my photos to phonecoy(web), please how can I set a configuration for that.Or simply how can I do that.
    hakinhak, 25/2/22
    • Hi, unfortunately, Nokia X2-01 doesn't allow to backup or synchronize photos or videos via the mobile network. The only way is to copy your photos via USB cable to a PC. Then you can upload it to PhoneCopy. PhoneCopy support team, 27/2/22
  • Hi,

    I have a Nokia 800 Tough. My images and videos DON'T get restored. The backup was successful, I can see the files on the website here in the "Media" tab. But why restoring fails?

    tobias.kaios, 21/2/22
    • Hi, I am sorry. Media upload for KaiOS will be available in the next version of our application. PhoneCopy support team, 21/2/22
      • Hi,

        the upload worked fine. I see the files on the website here. But how to get it back on the phone?

        tobias.kaios, 21/2/22
        • Media backup works, but synchronization back to the phone will be launched in the next version. PhoneCopy support team, 21/2/22
          • Hi,

            when the next version will be released?

            tobias.kaios, 21/2/22
            • Hi,

              or is it possible to download all photos/videos from the website in order to transfer them via USB cable to the phone?

              tobias.kaios, 21/2/22
              • Yes, you can select all photos/videos and then download them to your PC. And later you can upload it into the phone via USB. PhoneCopy support team, 21/2/22
                • But how? I just see how to select a single file for download. I'm looking for a mass download as I have a very high number of photos.

                  tobias.kaios, 21/2/22
                  • In the Media there is "SELECT ALL", or you can select multiple photos when you use "SHIFT" key on your keyboard. Alternatively, you can use PhoneCopy for Windows which can synchronize all your photos to Windows PC. PhoneCopy support team, 22/2/22
                    • Hi,

                      but the problem is that the "Download" button only appears when a single file is selected.

                      tobias.kaios, 22/2/22
                      • Which browser are you using? We just double-checked three major browsers and all buttons including Download appears correctly with multiple files corrected. You can send us a screenshot to for direct communication. PhoneCopy support team, 22/2/22
                        • Hi,

                          I have sent you an e-mail yesterday. Did it arrive or was the attached screenshot too big?

                          tobias.kaios, 23/2/22
                          • We already answered. PhoneCopy support team, 23/2/22
                            • Hi,

                              can you please send it again? I have received nothing. I checked my spam folder, too.

                              tobias.kaios, 23/2/22
                              • Hello,

                                unfortunately one of our email servers is blocked by your email provider, thus the email ended undelivered.

                                Mass media download is considered beta and allowed to Premium users only. We have enabled this feature for your account. You should now see a new download button in the file list header. This button download all selected files in a zip file.
                                PhoneCopy support team, 24/2/22
                                • Hi,

                                  thx, it worked, I have now all my files 👍
                                  What is the email address you use for sending? I want to contact my provider about the issue. Btw: the mails with comment notifications are arriving.

                                  tobias.kaios, 24/2/22
                                  • We already contacted them so let's hope it will be resolved soon. Yes the issue is related only to the server our support sends emails from. PhoneCopy support team, 24/2/22
  • Hi is there a way to copy my notes? I have a Nokia 800. When I synhcronise, the notes dont seem to go with it. petergahan1, 11/1/22
    • Have you added notes in your sync profile? solar-j2025, 7/3/22
      • Kaios must be quite differently behaving solar-j2025, 7/3/22
    • Sorry, we don't know any way to copy notes from Nokia 800. PhoneCopy support team, 12/1/22
  • Is there synchronization support for Nokia S30+ devices? For example the new Nokia 6310 even has Wifi support, it would be really great if you could support those phones for contacts sync!

    and for the context of my problem
    nadias, 7/10/21
    • I am sorry but Nokia S30+ doesn't have any synchronization protocol which we can support. PhoneCopy support team, 7/10/21
  • To can you change date format from to ?
    Otherwise some contacts in my phonebook marked borned in future.
    For example 1957 in phone becomes 57 on synchronize to site and then becomes 2057 on synchronize back to phone. It's not good!
    stranderer, 4/4/21
  • I have synchronised my old NOKIA 6303i. I see my Contacts and Calendar. I wish to transfer my SMS text messages to my iPhone 6S but cannot see how I go about this. petersomers, 27/1/21
    • I am sorry but nor old Nokia or iPhone doesn't allow SMS synchronization. PhoneCopy support team, 27/1/21
  • Francais mohamed.koala, 14/1/21
  • How to transfer photos and videos from nokia 8800 to photocopy so I can download them jksingh007, 9/1/21
  • Data is synchronised from my phone but i did not receive in my phone copy account ozisurvivor72, 18/11/19
    • Which Nokia you have? PhoneCopy support team, 18/11/19
      • Nokia E71 ozisurvivor72, 19/11/19
  • Hello

    I have more that 500 contacts on Nokia 6070.
    I need PhoneCopy service just to move contacts to new phone.

    Is it possible to pay for Premium service just for 1 month.

    Thanks in advance
    urosm, 3/9/18
    • Yes, you can cancel subscription during first month and we will not charge you next month. PhoneCopy support team, 4/9/18
      • Great! Thanks for quick response. urosm, 4/9/18
  • All settings are done but when clicking synchronize it's showing "Unable to open database".please help kazinayem2011, 14/10/17
    • Please do not include Browser Bookmarks to the sync. It doesn't work correctly which is reason why we didn't include it in our step by step guide. PhoneCopy support team, 14/10/17
  • how can I transfer data from Nokia 2600 c to Nokia 311 mkabhijit, 6/8/17
  • how can i transfer contacts to nokia 6300?thanks! hello1000, 5/8/17
  • Where is the connections option ?? Nokia 3220. I have saved the settings n3v0n, 2/7/17
  • Hello,Am getting server error like ..Remote server note responding when am updating my nokia asha 308 software.. kotesh.koduri12, 26/4/17
    • We can't see your phone connecting our servers. Can you send us request with IMEI to our support email? PhoneCopy support team, 27/4/17
  • Hello, I am trying to copy my contacts from Android to Nokia N72 ,completed all the process but when I select synchronise it's shows receiving contacts 0 of 0 and show synchronise completed..please help why I am not getting contacts copied. sidj0503, 29/3/17
  • how can I back up sms texts from e63 phone to PC? wse9099, 14/3/17
  • how can i transfer to nokia x202 pradz647, 1/3/17
  • Hi,
    Is it possible to copy contacts; texts etc from Nokia E71 to Nokia E72 using 'Phonecopy'?
    If not, which similar Nokia model would I be able to copy to?
    Many thanks
    bravura, 13/2/17
  • Hi, I have C5.00 and it says feature not supported. I triple checked the settings and are OK. Can you please check if any phone tried to connect to server? what do you recommend? I tried to go on internet and it works.
    Thank you!
    edvardek, 6/1/17
    • Hi, it seems your phone doesn't reach our server at all. Which part of our guide shows mentioned error? PhoneCopy support team, 7/1/17
      • hi. can you recheck now please. i sync contacts but nothing is synced online, i did however synced notes. to sync sms's it shows system error. :( thanks edvardek, 7/1/17
        • Yes, you synchronized it to server. But please set your phone as explained in the guide. You set it FROM DEVICE and we recommend BOTH WAYS. Moreover you set same name of two databases (Contacts.cdb and contacts.cdb). For the next sync switch off SMS sync. You can set it later when you will have successfully synchronized contacts. PhoneCopy support team, 7/1/17
  • i synced my contacts to the sever and when i need to copy them into my Lumia 650 contacts its showing Attention required and not syncing my contacts from the server.
    Need urgent Help on this.
    luvmesush, 4/12/16
  • Dear PhoneCopy!

    I synchonized my account for weeks successfully from an E51, it worked with a Server ID what was given (it contained only lower- and uppercase), and with more databases (Contacts, Calendar, Notes, Cont. Groups, SMS-es and Bookmarks.
    MMS not, that's only mobile operator ad)

    But now I changed password, and nothing synchronizes, nor if I leave an only one database and even the Server ID is deleted.

    I tried network authentication, but it didn't work.

    My question is:

    What is a secure password for a PhoneCopy account, because I will set my pw that way.
    csontos.antal, 3/12/16
    • I forgot the error message:

      Invalid password
      csontos.antal, 3/12/16
  • thanks to phone copy.... actually in host address we use https
    once i remove (s) it works
    sathizz91, 8/10/16
  • Help - trying to copy E63 I typed above host address exactly but get message "Invalid host address!" susanbrian, 6/10/16
  • Hello. I have Nokia 515 and success importing 330 contact items to PhoneCopy server.
    But then i trying sync between Nokia 515 & PhoneCopy server, on Nokia uploaded only 16 contact items. Why? Can you help me?
    muraviev2204, 19/9/16
    • Hello,
      the Nokia phone is unable to process large contacts photos from your other device. Please try to remove contact photos on the web uploaded from your other device.
      PhoneCopy support team, 19/9/16
  • Dear PhoneCopy,

    I'm trying to sync my contacts from an iPhone 6S to a Vertu Signature. I managed to sync all my contacts from iCloud to PhoneCopy server but could not sync from this server to my Vertu. The following message kept coming up "Data transfer not possible. Check data connection". Please be kindly noted that I could still browse the Internet using either Wifi or 3G connection. Your prompt support would be much appreciated.


    trungdoan, 29/8/16
    • Hi, can you please check which kind of internet connection you are using in your Vertu? Some operators can block PhoneCopy when you are using WAP connection. We recommend internet connection called Internet, GPRS or similar. PhoneCopy support team, 29/8/16
      • Thank you for your answer. I tried both gprs and wifi bothnof which worked fine as I could browse to different webpages. However the same error message keep coming up "Data transfer not possible. Check data connection". Can you please kindly advise me what to do? Cheers trungdoan, 2/12/16
        • Hi, under GPRS there still can be hidden WAP Access Point. Please check Access Point (also called APN) to avid WAP connection. PhoneCopy support team, 3/12/16
  • Hi, I would like to thank those who create this 'PhoneCopy' webpage. Its really helpful. Since i'm still using Nokia E63 (a hard-core phone),its hard for me to print something. Now, I able the sync and have all the back up that I wanted. But, can we sync our photos ? azlinda, 12/8/16
    • Hi, unfortunatelly Nokia E63 doesnt allow us access for photos synchronization. It is limit on phone side. Sorry. PhoneCopy support team, 12/8/16
  • My contacts are already on my sim card, and also on the phone, but it's not reflecting on the phone. It shows empty contacts. princesstayelolu, 6/8/16
    • Hi, can you, please little more explain us how PhoneCopy can help you? PhoneCopy support team, 8/8/16
  • I am trying to copy the contacts from an old Nokia 2760 phone to a Samsung Galaxy s6. Unfortunately, the service has been transferred to the s6 and the Nokia can no onger connect to the web in order to upload the contacts list. I have the Nokia PC backup file (*.nbu) on my PC. Is it possible to upload an *.nbu file to my PhoneCopy a/c and then download to the s6? Thanks. luciedavidson, 12/6/16
    • No, we don't support .NBU file, but if you will export contacts from Nokia PC Backup to .VCF you can use PhoneCopy for Windows for uploading it to server. PhoneCopy support team, 13/6/16
      • Thanks. Actually, I did it by using the Nokia PC software to create a *.csv file of the contacts on the Nokia phone. Then converting the *.csv to a *.vcf file using some free software I found on the web. Then emailing that to the Galaxy s6, and then importing it into the contacts. Seems like a simple generic way of transferring contacts from one mobile to another. luciedavidson, 13/6/16
  • Although I have memory card on my Nokia asha 308 however I am getting error message and only 59% of my contacts are being sync from the server to my phone!! isarozt, 21/5/16
    • Hello, the phone indicates that it is full. Phone reports exactly 1000 items in the phone book so this might be a limit. Unfortunately, this capacity cannot be extended by a memory card, it is the limitation given by the vendor. PhoneCopy support team, 23/5/16
      • Thanks so which Nokia phone that can accept Around 7000 contacts do you recommend isarozt, 23/5/16
        • Hello,
          Nokia phones with Symbian OS were known to handle lots of contacts. But the newest device from this range is like 5 years old (like Nokia E7 and so on).

          Current phones sold under Nokia brand are simple devices and we think the limitation is the same.

          The rest of Nokia portfolio (branded as Microsoft now) is limited to Lumia devices which uses Windows Phone operating system. They are capable to hold such amount of contacts but these are modern smartphones with no link to classic Nokia phones.
          PhoneCopy support team, 24/5/16
  • I have sync contact from Nokia c2 and now I having contacts in phonecopy account. Now how I can transfer these contact to android phone gangaks, 13/3/16
  • Hi,

    I have just now took a back up into I don't know how to restore or look back the datas which I back up here. Can you please help me to do this? Appreciate your help.
    chandartrue, 29/2/16
    • Hi, which nokia model you have? Then you need to follow our guide and assign your synchronized phone to online profile. Then you will be able to manage it. PhoneCopy support team, 29/2/16
      • Nokia 6233. Can you pleas share the guide to follow? Thanks. chandartrue, 29/2/16
        • PhoneCopy support team, 29/2/16
          • Thank you. I will go through the link and revert you for any issues. chandartrue, 29/2/16
            • Hi,

              One more information. Yesterday I took a back up by using the username - Prathap, but I cannot create the same username same here. Please advise.
              chandartrue, 1/3/16
              • Thanks for the information. I took back up successfully and I need to restore the same into my phone again. How to do that? Please advise. chandartrue, 1/3/16
                • I assume you wish to transfer your contacts to another phone than the 6233, am I right? Simply synchronize the new device following it's setup guideline, associate it with your account and synchronize once more. PhoneCopy support team, 1/3/16
  • Can I copy my text messages from a Nokia Asha 302 to Phonecopy? tam_h, 10/2/16
    • No. Asha 302 doesn't allow to synchronize SMS. Sorry PhoneCopy support team, 10/2/16
      • Thanks! What about Asha 311? tam_h, 10/2/16
        • Unfortunatelly it has the same operation system S40 which doesn't support SMS sync at all. PhoneCopy support team, 11/2/16
          • Well, I tried! Thanks again. tam_h, 11/2/16