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  • 25905787 zonaid.al.habib.999, 15/9/23
  • Fingerprint sensor on power armor 13 stopped working what can I do??? saanya.saana4, 9/9/23
  • Hello, Today Norton 360 found PhoneCopy as a malware on my phone and wants to remove it. What should I do? zotyoka, 18/10/22
    • Hello,

      thank you for screnshots.

      Amongst other behavior, App Advisor from Norton 360 scans and checks the apps which:
      * Collects SMS
      * Collects camera pictures
      * Collects details about contacts

      PhoneCopy collects contacts, SMS and media for its backup to your personal account on PhoneCopy.com. This is the primary use of the application and you installed it for this purpose.

      Norton 360 on your phone only warned you that PhoneCopy is the app, which collects these data.

      You can ignore this warning, or you can put the PhoneCopy app on whitelist or ignorelist for your Norton 360.

      You can feel secure, because PhoneCopy does not contain any malware.
      PhoneCopy support team, 20/10/22
    • Hi, can you, please send us a screenshot to our support email? PhoneCopy support team, 18/10/22
  • How do I make my American parent as a donation so it accepts it? anniebugg, 12/9/22
    • Hi, can you, please, a little more explain your request? Our Donation form is located at https://www.phonecopy.com/en/donate/ and supports most cards and Paypal. PhoneCopy support team, 12/9/22
  • Phone copy transfered only about 1800 sms messages and stopped however I have about 1200 more sms messages.
    I don't see where to add more. Can anyone help me figure this out?
    adolph1960, 1/8/22
    • Hello, PhoneCopy backs up all SMS on the phone, there is no need to set anything else. Our records show a backup of 1818 SMS firstly and then adding of two more SMS (one by one) during consequent backups. Are you sure that the other messages that were not backed up are also SMS? PhoneCopy support team, 1/8/22
  • Hello!

    Phonecopy App on Android phone sees only Phone contacts and Google Account contacts. But if the phone has Exchange Account (and contacts), Phonecopy App does not see this account and cannot add it as source of data (contacts).
    comsync, 8/7/22
    • Hello, answered via private email. PhoneCopy support team, 11/7/22
  • For some strange reason, app cannot access phone contacts stored on device - after granting proper permission it will show 0 contacts. Checked with other contact app, and they can be accessed. Android 11 (Lineage OS 18.1), Sony Xperia ZX 1 Compact gladykov, 3/1/22
    • Answered via private email. PhoneCopy support team, 3/1/22
      • Nuruseyd842@gmail.com seydnuru, 5/5/22
  • How can I send contacts, photos, sms messages from a Samsung Galaxy A11... to a windows 10 pc as a back up in case my samsung phone crashes? alexoxox1970, 21/12/21
  • I am a new user. What do I need to download my photos?
    jakeabobich, 22/10/21
  • Is it possible to configure the Kaios Phonecopy app to synchronize daily (or when there is a change to the data).
    I have synchronized manually, but I would like to avoid having to open the app and manually click on the synchronize menu option?
    arthurquinlan, 7/9/21
    • Hi, I am sorry but the current version doesn't support automatic synchronization. But the next version which will be launched soon will allow it. PhoneCopy support team, 7/9/21
  • Hi, please since the day I have been using my Tecno spark 3 I yve not enjoy my personal video coverage, I mean whenever I make videos coverage then when I try to play the video, the video won't play very well, the picture in the video won't move the way a normal video suppose to move(skipping) please what can I do? abiolaolatubosun16, 8/6/21
    • Sorry, we are a backup and synchronization service and not Tecno support. PhoneCopy support team, 8/6/21
  • Oppo A7
    My phone has 96,486 SMS that has to be backed up but the process keeps terminating due to "internet connection lost". My fiber internet access is quite stable so I don't think disruption is the cause. Is there a way I can back up the sms in parts?
    mebacal1960, 19/10/20
    • Hello, 96,486 is really big count of SMS. It is possible that the processing of such a number of items takes a long time and it is possible that server terminate the communication due to a long time without response from the device.

      We are curently working on optimalization of application, which may solve issue like yours. We will release new version of app asap, within a few days at the latest. We will contact you. Please, be patient.

      Thank you
      PhoneCopy support team, 20/10/20
      • Hello,

        we developed a promised new beta version (3.4.3) of app. This optimized version should solve your reported issue. Please, download and install new version and try to sync again with it.

        I recommend, plug in charger during sync, because sync of big count of items take long time and it is possible that Android system will try to limit the app due to battery life.
        Download link: https://www.phonecopy.com/android/download/phonecopy.apk

        Please, send us feedback, if it works now or not.

        Thank you for your patience and cooperation.
        PhoneCopy support team, 22/10/20
  • Good Day Team,
    I have uploaded my contacts+diary etc, from my Lumia 640 LTE (windows phone) successfully, but I don't seem to be able to download (from your cloud) to my new Huawei P40 Pro..., (previously known as the P40 els-nx9) which your systems say is supported. Spent hours so far..., even losing weight now! Help PLEASE...., REGARDS, Trev.
    trevor.lidbury, 29/8/20
    • Hi, did you download PhoneCopy application from Google Play or Huawei AppGallery? PhoneCopy support team, 30/8/20
      • Hi, on Windowsphone it was from Google Play, on new P40 plus, I honestly don't remember, but THINK it was from H AppGalley. I even paid for a month's premium upgrade. Having a look around 'tinternet' I've seen one version of PhoneCopy with the red/black background and another with a pale blue background. Both mine are red/black. Should I delete both phones and start again? Can't actually find the 'pale-blue-one' in a store? Is the blue one the newer version? Regards, Trevor L trevor.lidbury, 30/8/20
        • Hi, Windows mobile (Lumia) has older design because we keep it working until Microsoft will keep live their store. That step don't need to be repeated. Huawei P40 application is the same like on the following guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android . We found your phone contacting our servers but still not synchronized. Our technical team will contact you on Monday to check what should be wrong. PhoneCopy support team, 30/8/20
          • Hello again, and thank you for your prompt response. I will be patient and wait 'till Monday then. Trevor L trevor.lidbury, 30/8/20
            • Hello,

              your Huawei does not support Google Play Services.

              In this case, please, install PhoneCopy for Huawei:
              https://appgallery7.huawei.com/#/app/C102701109
              PhoneCopy support team, 31/8/20
              • https://appgallery7.huawei.com/app/C102701109 PhoneCopy support team, 31/8/20
                • My Huawei DOES support Google Play Services...., what it will NOT do is respond to the link that you've sent me. I think I may have to write-off the £1:92 I've paid to PhoneCopy. I still have the same problem! I've successfully uploaded my contacts from my Lumia 640 LTE to your 'Cloud'. But cannot download anything to my Huawei P40 pro. In the app, the P40 Think I want to UPload, but says there is nothing to upload. Is there anything else you can suggest please? trevor.lidbury, 1/9/20
                  • Hello again, sorry, but official Huawei documentation says that Huawei P40 does not contain Google Services and running on Android 10.
                    In our logs, generated by communication with your phone is named as P40 pro, but running on Android 4.4.2 KITKAT with older type of processor, what is very unusual.
                    We will send you more informaction to your private mail.
                    PhoneCopy support team, 1/9/20
                    • Thank you for this information. I've had this handset for less than a week. It came unlocked, apparently 'sealed', boxed, with the usual very small instruction leaflet, from a usually reliable source that I've used for a long time. I do now wonder though, if it is a genuine Huawei product? I have not owned any Huawei products before, so cannot compare. It is advertised variously at between £695:00 and £875:00 approx. I am very careful about buying things on the internet, but there's always a first time to be conned. I'm SURE that your information is correct. I'll await your further contact with interest. Thanks again, Trevor L trevor.lidbury, 1/9/20
            • Answered via private mail. PhoneCopy support team, 31/8/20
              • Hello again PhoneCopy team,
                Just wanted to say a really big thank you. After a complete week of communication to/fro between us, I have finally synchronised my Lumia 640 LTE with my new (highly suspect P40 pro) You even built a version of your app specifically for my use.
                I now have all 87 contacts and hundreds of diary entries on the Android P40 pro. Sorted all the contacts; now just looking around for a decent calendar📅diary for other content.
                Upgraded to premium at the start of this 'adventure' and have just paid for a bit😊more storage, (not that I'll need it) by way of a Thank You. Kind Regards, Trevor L


                trevor.lidbury, 5/9/20
  • My huawei mediapad s8-306l don't boot at all it will only show huawei mediapad and it will stop at that point... ogital8, 18/6/20
    • Sorry we are not a device repair shop. PhoneCopy backups contacts, photos and videos to the personal cloud. PhoneCopy support team, 18/6/20
    • Send me how to make it boot ogital8, 18/6/20
  • Hello. I can't send a premium message. I say show the settings application system files, but there is no premium message service option. How can I do this setting burhan_ozdemir_35, 15/4/20
    • You have to ask your mobile operator. PhoneCopy support team, 16/4/20
      • my mobile operator settings are active. Since my product is abroad, they say that the problem can be software. but I was not having this problem 15 days ago. I did not update any
        burhan_ozdemir_35, 19/4/20
        • Sorry but PhoneCopy is phone backup service and we don't provide technical support for your phone. PhoneCopy support team, 19/4/20
  • Halo my Vodafone vf685 does not switch on completely it only shows the vodaphone logo the shows the rotating white line..I can't access anything in my phone.. What can I do to fix it zkm710302, 5/4/20
    • I am sorry, you have to contact Vodafone. PhoneCopy offers data backup, not hardware problem solution. PhoneCopy support team, 6/4/20
  • SO i synced Android phone to phonecopy.com and contacts/sms are OK but I have problem restoring videos/pictures to another phone. For some reason media wont download/sync to new phone?
    How do I force that?
    dpetrek, 27/12/18
    • Hi, please go to settings in your PhoneCopy application and there you can select device from which you want restore pictures and videos. https://www.phonecopy.com/en/pages/how_to_restore_media PhoneCopy support team, 28/12/18
      • Thank you for your answer.
        The media was restored to another phone, but folders/collections are lost.
        Media was sent from Samsung S5, restored to Huawei Mate 20 lite. Any suggestions?
        dpetrek, 28/12/18
        • HI, we forwarded your feedback to our android team to check it there is possibility to solve it in future versions PhoneCopy support team, 28/12/18
  • For PhoneCopy:
    Samsung Grand Prime + Model SM-G532 BL is not in your list. Which alternative can I use?
    spanner_swanepoel, 21/1/18
  • Dear,
    Immediately after installing your application on my phone (Android 7.1.1), I log in without problems and download all the contacts from my account on the phone. However, after the second run of the application, I see the message 'Android System WebView not installed'. What happens, really I need to install WebView?
    ehelp24, 9/4/17
    • Hello, since version 5 Android Lollipop, WebView is a separate system component (and it is also available on Google Play). This component is used e.g. for web browsing. In Your case, WebView probably had been updated and therefore it was unavailable in the phone. Due to this situation, warning message was showed (the application without WebView can not run).
      You really do not need to install WebView (at the first run it was ok, so it was already installed). If the warning message appears at every launch of app, please contact us again.
      PhoneCopy support team, 10/4/17
      • Dear, also on the Nougat 7.1.2 the message "WebView Error" appears at every second and subsequent launch of your app. This is very frustrating for me. Have you any idea? ehelp24, 20/11/17
        • Answered via private mail. PhoneCopy support team, 21/11/17
  • I have phone copy premium and when I press synchronise it won't work. I have wifi and mobile data on and still nothing. hsx285, 21/7/16
    • I've restarted the phone and it hasn't helped. We have 2 Samsung phones registered, both are the same make and model. The one that isn't working was last synchronise on Tuesday 12th at 14.59. hsx285, 21/7/16
      • Hello, does the app show any error message after pressing Synchronize button?
        Have you tried to re-install the app?
        PhoneCopy support team, 22/7/16
        • No error message, it says checking items on phone copy.com server then nothing happens. No I haven't tried to re install the app, will it work if I do this? I'm confused about why the other phone linked to phone copy works fine? hsx285, 22/7/16
          • Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility. If is does not help, we will forward this problem to our Android staff. PhoneCopy support team, 22/7/16
            • Hi I reinstalled the app and it works, thanks for all the help. hsx285, 25/7/16
    • You are correct, it should work correctly. Your account is not blocked. Which phone doesn't work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn't work now? We don't see any error message which seems to be related to communication problem of your phone. Can you, please, restart it first to be sure. PhoneCopy support team, 21/7/16
  • i want to reset my phone.. i had installed ur app. and also synced the sms and contacts too.. i just want to take help that.. if i reset my phone.. then how can i get the backup of those synced files ? riyankit, 4/5/16