Backup contacts, photos, videos and sms messages from BlackBerry KEY 2

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• Hello.i have phonecopy account but i can not accès i do not why.can you help me please.i need all my contacts
  Doctor.alain david mahiforever31, 17/11/2019
  • Hi, the problem is you used a non-existing email address which can't be used to recover your password automatically. We will contact you tomorrow with procedure how to correct it PhoneCopy support team, 17/11/2019
• i have a blackberry curve 8530. i have completed all the process and sync contact also completed but when i open phonecopy it show no contact found aron9110, 18/09/2019
  • Hi, did you use PhoneCopy for Windows to upload exported contacts from your computer to PhoneCopy? https://www.phonecopy.com/en/pages/how_to_synchronize_data_to_windows_10 PhoneCopy support team, 20/09/2019
• i have completed all the process and sync contact also completed but when i open phonecopy it show no contact found msaqib01, 09/04/2018
  • Which phone model you have? PhoneCopy support team, 09/04/2018
• on phonecopy which folder i have to select? i try to create folder and then start import it show msg there is no contact found msaqib01, 09/04/2018
• i follow the the above step and syn all contact but i will not find the folder where contact saved msaqib01, 09/04/2018
• I'm trying to transfer contacts and calendar onto my pc. I've managed this in the past when a previous laptop has Windows 7 installed but my new laptop has Windows 10 and many tasks cannot be accomplished with this.
  The message I get is "the organiser applications on your computer aren't supported".
  Is there a way of doing this as my BB 9000 isn't going to last long with probable screen failure (screen goes white then eventually goes normal). Thanks johnk9159, 20/01/2018
  • Hi, PhoneCopy.com doesn't support old blackberry directly but still there is a guide which can help you to get data from your phone https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_blackberry_curve . When you will succeed we can help you to import it to Windows 10. PhoneCopy support team, 21/01/2018
• These are so wrong! Blackberry Keyone is running on Android Nougat and the instructions here are for BlackBerry OS 10, which is obsolete and will no longer be continued on any future BB devices. ray922, 31/07/2017
  • Sorry, we just corrected it https://www.phonecopy.com/en/phones/view/blackberry_keyone PhoneCopy support team, 31/07/2017
    • And that was a swift response! Well done. ray922, 01/08/2017
      • Thank you! PhoneCopy support team, 01/08/2017
• Hi,
  I backed up my contacts with BlackBerry desktop software. After I've installed phone copy for windows and failed to transfer the contacts to phone copy server. I need to repeat the upload but the program won't let me. What shall I do? elka.khunova, 09/01/2017
  • Hi, that exactly you mean by "failed to transfer"? Did you exported contacts from BlackBerry in .VCF format? Did you copy these contacts to "Contacts" folder of your Windows PC? We can se 1 successfully synchronized contacts during first synchronization. This means something has to change before you started to synchronize contacts exported from Blackberry. PhoneCopy support team, 10/01/2017
• I backed my contacts up to my computer (BlackBerry Link) and traded my phone in but now I cannot get them to transfer from my computer onto my new Samsung. Is it possible to do that using phonecopy? mariavolk, 09/09/2016
  • Hi, it depends which format you used to store your contacts from Blackberry. Our recommended way is to export it from BlackBerry to vCards: https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_blackberry_curve
    Then you will be able to synchronize vCards to PhoneCopy.com using PhoneCopy for Windows and when your contacts will be on PhoneCopy.com it is easy to transfer it to any device. PhoneCopy support team, 09/09/2016
• team support i have installed phonecopy today was trying to learn more from it unfortunately i deleted contacts from the server permanently because of some changes of conatacts now am trying to transfer contacts again but its not showing any contacts on server and i have tried a lot please advice me how do i transfer contacts to phonecopy server ishtee, 05/09/2016
  • Sorry, but permanent delete means PERMAMENT DELETE. For security and privacy reasons we don't keep any copy of contacts which were requested to delete it permanently. PhoneCopy support team, 06/09/2016
    • Thanks for your reply Ok I understand that but now if I want to transfer freshly it will transfer phone contacts to server? ishtee, 06/09/2016
      • Hi, i recommend you to use Single directional synchronization FROM DEVICE TO SERVER which you can select in the phone application. PhoneCopy support team, 06/09/2016
• What happens after end of free period or we exceed free limit . does my contacts work on phone or deleted ramaraot, 10/08/2016
  • Hi, when your end period ends you will not be able to synchronize your phone with PhoneCopy.com. Your account will be blocked but not deleted. PhoneCopy support team, 11/08/2016
• Hi, I have a Blackberry Q10, I synced my contacts but the calendar items are not syncing. Could you tell me what should I do?
  Also, I understand that for Blackberry you cannot transfer the Notes. I have them saved into .csv file. Is there any way to sync or import those?
  Thanks, dianadelidakis, 26/04/2016
  • Hi, when you will follow our guide for Blackberry you will get synchronized both contacts and calendars.
    https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_blackberry_10 PhoneCopy support team, 27/04/2016
    • I did follow these instruction from start, the Calendar slider button in the Account is active. It's blue. Still, there are no calendar items saved into the phonecopy.com account. I do have the tasks inactive because I dont want to transfer any tasks. Is that why it doesnt work?
      dianadelidakis, 27/04/2016
      • Hi, sorry, it is misunderstanding. The guide which i sent you allow to synchroniza calendar from server to device. Also once you set it it allows to synchronize events back to server. But it doesn't export calendar events FROM device to server. PhoneCopy currently doesn't provide service which allows to export calendar events FROM device TO server because of technical limitations on BlackBerry OS. Sorry PhoneCopy support team, 27/04/2016
        • Thanks. Is there Any file format that phonecopy.com can import as calendar entries? I NEED my calendar and notes backed up onto phonecopy, so what kind of file format is accepted or allowed to be exported to phonecopy? dianadelidakis, 27/04/2016
• How to setup the phonecopy in Blacberry Priv rizanb, 24/03/2016
  • the setup given in phonecopy website doesnt belongs to Priv rizanb, 24/03/2016
    • Hi, can you, please try our common android guide: https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_android PhoneCopy support team, 24/03/2016
• it only lets me copy blackbery contacts 614 but I actually have 1190 in total, how can I amend this?? sharmito, 26/01/2016
  • Hi, we looked you are using Server To Blackberry synchronization only. If you need copy contacts FROM blackberry you need use our application for BlackBerry.
    https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_blackberry_10 PhoneCopy support team, 26/01/2016
    • thanks, I did that as well and it doesn't work, it won't let me copy all the contacts, please advise sharmito, 26/01/2016
      • it only lets me transfer BLACKBERRY CONTACTS, but not the contacts like local directory, etc sharmito, 26/01/2016
        • Yes, PhoneCopy for BlackBerry lets you synchronize only BLACKBERRY CONTACTS due to limits of BlackBerry and it is mentioned in specification of app.
          
          If your other contacts are in other account, you can simply import them to BLACKBERRY CONTACTS and then perform the sync.
          
          Otherwise, you can use the Activesync with your PhoneCopy account. From our logs we know that you already chosen the use of the ActiveSync.
          
          In case of ActiveSync, import your contacts into already created PhoneCopy account in your BlackBerry device https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_blackberry_10
          After adding your contacts, they will be synchronized to PhoneCopy.com server automatically.
          
          How to import contacts (for BB OS 10.3.2.2474 and higher):
          1) Go to your contacts list in your BlackBerry device
          2) Longly click on one contact, options appear
          3) Choose Select more (last option)
          4) Select all contacts you want to move to ActiveSync account
          5) Press Copy to
          6) Select the checkbox with your ActiveSync account with name PhoneCopy
          7) Press Done PhoneCopy support team, 27/01/2016
        • please, can somebody advise sharmito, 26/01/2016
          • really bad customer service sharmito, 26/01/2016
            • Hi, your first request was answered during one hour. Then you reported it doesn't work for you and we asked our technical team to check what should be a problem and it takes time. Anyway you are using FREE service and you feel answer less than one hour as bad service? Sorry, but it is not fair from you! We are doing best. PhoneCopy support team, 26/01/2016
              • sorry I hadn't seen the comment below, I'm going to follow these new steps sharmito, 27/01/2016
                • it didn't work, do you have a number I can call you? sharmito, 27/01/2016
                  • Answered via private email. PhoneCopy support team, 27/01/2016
• I transferred my contacts from Blackberry Z10 to Phone Copy. I transferred the contacts from Phone Copy to my iphone5 and lost all contacts that were on iPhone 50 total. The sync was set to transfer and save both ways. Can I retrieve the lost contacts from iPhone? lccrbl, 06/10/2015
  • Hello, according to our log, you picked one-way sync from server which deleted all contacts on the phone. You should be able to retrieve the old contacts from iCloud (if you have) or iTunes backup. PhoneCopy support team, 09/10/2015
• can i transfer my text messages (sms and mms) from z10 to z10? transferring contacts to PhoneCopy server works fine. are tehre any settings i need to change? i have basic version. danijel1, 28/08/2015
  • Sorry messages sync on Blackberry is not supported now. PhoneCopy support team, 30/08/2015
• I would like to delete my phonecopy account as if I never signed up. How do I do that? I would like to start fresh as my contacts are all duplicated and tripled now and there is so simple way to fix it. Utilisateur inconnu, 20/08/2015
  • For any cases there is available Duplicates manager which solves duplicates. Also in the account settings there is option to terminate account. PhoneCopy support team, 21/08/2015
• I am getting an error CRADS Database ERROR(5211). there is an error converting UNICODE string to or from code page string. Kindly help me with the solution. kishorectr, 24/07/2015
  • Hello, it is an issue for BlackBerry support. If this issue concerns BlackBerry Desktop Software, I found some solution and it is a downgrade of this software to older version (current version contains a bug). For more information contact your BlackBerry support. PhoneCopy support team, 24/07/2015
• How to transfer the contacts from phonecopy to sd card in blackberry q5. ram123, 08/07/2015
  • Hi, to get contacts synchronized to BlackBerry Q5 works when you will follow our guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_blackberry_10
    But i don't know why you are looking to transfer contacts to SD card . . PhoneCopy support team, 09/07/2015
• Hi, I stored my all contact in Phoncopy.com from my iPhone 6, but now I m trying to copy these contact in my BB z10 which I cant do it. The only option show up in BB copy contact to server, there is no option to copy from server to contact. shermahar, 01/07/2015
  • Please check following guide. There is anoher guide to copy contacts FROM Blackberry and TO Blackberry https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_blackberry_10 PhoneCopy support team, 01/07/2015
• hi, my BB- Q 5 shows 5081 as contact count in All CONtacts,and 3795 in eamil acc ( overall within 5081),but the contacts transferred to phone copy are only 2785 .how can i be sure that ever conatct is transferred. Rgds : R K Lakhanpal
  email- rklp.mondial@gmail.com rajeshmondial, 21/06/2015
  • Hello, application PhoneCopy for BlackBerry supports only synchronization with BlackBerry contacts account. Other accounts are ignored. You can import contacts from other accounts to BlackBerry contacts and then synchronize. PhoneCopy support team, 22/06/2015
• i cant find phonecopy on the blackberryworld on BlackBerry Porsche Design P'9981 and i cant setup the phonecopy sync account either, please help collasalamie, 31/05/2015
  • Please check following link https://appworld.blackberry.com/webstore/content/40182918/ PhoneCopy support team, 31/05/2015
• https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_from_blackberry_10
  
  error 404 appears ashishlalwani, 14/04/2015
  • Sorry, correct is https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_blackberry_10 PhoneCopy support team, 14/04/2015
• When I open thee Phone Copy app from my phone it still shows that I only have 1 BlackBerry contact ambisidhu, 12/04/2015
  • Hello,
    
    application PhoneCopy for BlackBerry supports only backup of items from BlackBerry contacts account.
    
    This means that you have only one contact in BlackBerry contacts account.
    
    The remaining contacts are stored in another account(s).
    
    We recommend to import the remaining contacts in to "BlackBerry contacts" account and then backup.
    
    Or you can use the Active sync for automatic two-way sync using our "How to..." manual https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_blackberry_10 PhoneCopy support team, 13/04/2015
• sync failed. unknown error, duplicity manager. done, still no sync? msuth2, 24/03/2015
  • Thank you for contacting us. We will figure out what went wrong and will get back to you as soon as possible. PhoneCopy support team, 24/03/2015
• blackbarry no contract transfer to my mobile sonalg, 05/03/2015
  • Please check our guide: https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_blackberry_10 PhoneCopy support team, 05/03/2015
• I'm using BB z10, why I couldnt find Phonecopy app in my BBworld nino.riphat, 24/12/2014
  • Hi, we just checked BBWorld and PhoneCopy is available. Can you please check once more? PhoneCopy support team, 24/12/2014
• Hi there, My collogue has premium PhoneCopy accout, current he is using Blackberry passport device configured as Microsoft exchange activesync and didn’t sync with workspace contacts to phonecopy account. Please advise. asim_patels, 16/12/2014
  • Microsoft Exchange activesync is solution to get contacts synchronized TO device. If you need synchronize contacts FROM device to PhoneCopy you need to use PhoneCopy application from BlackBerry AppWorld. https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_from_blackberry_10 PhoneCopy support team, 16/12/2014
• I would like to insert contacts from another phone in my phone copy account. I don't have the phone anymore but the file is still in my phone copy account as not synchronized. Is this possible? mensah02, 04/12/2014
  • If you have your contacts stored on your PhoneCopy account, you just connect your new device to it and contacts will be synchronized to new device PhoneCopy support team, 04/12/2014
• I need instructions how to sync CALENDAR.. the app only synced contacts.. blackberry z10
  gg524, 21/11/2014
  • Hi, there is alternative solution to synchronize Calednar from PhoneCopy.com to server using ActiveSync protocol. Connect your Z10 to PhoneCopy using Exchange server settings. It is limilar to Windows Phone settings https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_windows_phone_8_1 PhoneCopy support team, 23/11/2014
• UPDATE #2 - They are there. I didn't see the second group in my contacts app on the BB and looked in the original email account. Also there on the phone contacts. Many thanks to the Team for a great product. I'll be quiet now... bretonsmith, 16/10/2014
  • Thank you! PhoneCopy support team, 21/10/2014
• Update... I goofed with the wrong email address. updated to use name@www.phonecopy.com and it went ahead and set up the PhoneCopy contacts account on my Z10 but it didn't synch with the website. I'm stumped. Thanks.
  bretonsmith, 16/10/2014
• Hi guys - I really wanted this to work. I got my contacts here in Phonecopy fine then followed the instructions attached and on the YouTube to the letter (for synch onto a Z10) and at the end of the process got a message "This account has already been added" "OK". Press OK and sadly no contacts were synched. Please help1 What did i do wrong? Thanks anyone. bretonsmith, 16/10/2014
  • Hi, from our records it looks you have synchronized all your contacts to BlackBerry phone. PhoneCopy support team, 21/10/2014
• How do I restore my contacts from phonecopy server to my blackberry z10. shevasregal, 24/03/2014
  • Hi, following guide will help: https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_blackberry_10 PhoneCopy support team, 24/03/2014