Sauvegarder contacts, photos, vidéos et SMS depuis OnePlus 10 Pro 5G (ne2211)

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• Hello, Today Norton 360 found PhoneCopy as a malware on my phone and wants to remove it. What should I do? zotyoka, 18/10/2022
  • Hello,
    
    thank you for screnshots.
    
    Amongst other behavior, App Advisor from Norton 360 scans and checks the apps which:
    * Collects SMS
    * Collects camera pictures
    * Collects details about contacts
    
    PhoneCopy collects contacts, SMS and media for its backup to your personal account on PhoneCopy.com. This is the primary use of the application and you installed it for this purpose.
    
    Norton 360 on your phone only warned you that PhoneCopy is the app, which collects these data.
    
    You can ignore this warning, or you can put the PhoneCopy app on whitelist or ignorelist for your Norton 360.
    
    You can feel secure, because PhoneCopy does not contain any malware. L'équipe d'assistance de PhoneCopy, 20/10/2022
  • Hi, can you, please send us a screenshot to our support email? L'équipe d'assistance de PhoneCopy, 18/10/2022
• How do I make my American parent as a donation so it accepts it? anniebugg, 12/09/2022
  • Hi, can you, please, a little more explain your request? Our Donation form is located at https://www.phonecopy.com/en/donate/ and supports most cards and Paypal. L'équipe d'assistance de PhoneCopy, 12/09/2022
• Phone copy transfered only about 1800 sms messages and stopped however I have about 1200 more sms messages.
  I don't see where to add more. Can anyone help me figure this out?
  adolph1960, 01/08/2022
  • Hello, PhoneCopy backs up all SMS on the phone, there is no need to set anything else. Our records show a backup of 1818 SMS firstly and then adding of two more SMS (one by one) during consequent backups. Are you sure that the other messages that were not backed up are also SMS? L'équipe d'assistance de PhoneCopy, 01/08/2022
• Hello!
  
  Phonecopy App on Android phone sees only Phone contacts and Google Account contacts. But if the phone has Exchange Account (and contacts), Phonecopy App does not see this account and cannot add it as source of data (contacts). comsync, 08/07/2022
  • Hello, answered via private email. L'équipe d'assistance de PhoneCopy, 11/07/2022
• For some strange reason, app cannot access phone contacts stored on device - after granting proper permission it will show 0 contacts. Checked with other contact app, and they can be accessed. Android 11 (Lineage OS 18.1), Sony Xperia ZX 1 Compact gladykov, 03/01/2022
  • Answered via private email. L'équipe d'assistance de PhoneCopy, 03/01/2022
    • Nuruseyd842@gmail.com seydnuru, 05/05/2022
• How can I send contacts, photos, sms messages from a Samsung Galaxy A11... to a windows 10 pc as a back up in case my samsung phone crashes? alexoxox1970, 21/12/2021
  • Hi, set your android first https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_android
    Then, please, download PhoneCopy for Windows and install it to your PC https://www.phonecopy.com/en/pages/how_to_synchronize_data_to_windows_10 L'équipe d'assistance de PhoneCopy, 22/12/2021
• https://www.phonecopy.com/android/download/phonecopy.apk zawmyint, 22/11/2021
• I am a new user. What do I need to download my photos?
  jakeabobich, 22/10/2021
  • abbas
    abbaskhan143jan, 02/07/2022
  • When you synchronize your photos to PhoneCopy.com you can download them from your profile or you can synchronize them directly to your Windows PC via PhoneCopy for Windows. https://www.phonecopy.com/discussion/?comment_id=7263&category_id=237 L'équipe d'assistance de PhoneCopy, 23/10/2021
• Is it possible to configure the Kaios Phonecopy app to synchronize daily (or when there is a change to the data).
  I have synchronized manually, but I would like to avoid having to open the app and manually click on the synchronize menu option? arthurquinlan, 07/09/2021
  • Hi, I am sorry but the current version doesn't support automatic synchronization. But the next version which will be launched soon will allow it. L'équipe d'assistance de PhoneCopy, 07/09/2021
• Hi, please since the day I have been using my Tecno spark 3 I yve not enjoy my personal video coverage, I mean whenever I make videos coverage then when I try to play the video, the video won't play very well, the picture in the video won't move the way a normal video suppose to move(skipping) please what can I do? abiolaolatubosun16, 08/06/2021
  • Sorry, we are a backup and synchronization service and not Tecno support. L'équipe d'assistance de PhoneCopy, 08/06/2021
• Oppo A7
  My phone has 96,486 SMS that has to be backed up but the process keeps terminating due to "internet connection lost". My fiber internet access is quite stable so I don't think disruption is the cause. Is there a way I can back up the sms in parts? mebacal1960, 19/10/2020
  • Hello, 96,486 is really big count of SMS. It is possible that the processing of such a number of items takes a long time and it is possible that server terminate the communication due to a long time without response from the device.
    
    We are curently working on optimalization of application, which may solve issue like yours. We will release new version of app asap, within a few days at the latest. We will contact you. Please, be patient.
    
    Thank you L'équipe d'assistance de PhoneCopy, 20/10/2020
    • Hello,
      
      we developed a promised new beta version (3.4.3) of app. This optimized version should solve your reported issue. Please, download and install new version and try to sync again with it.
      
      I recommend, plug in charger during sync, because sync of big count of items take long time and it is possible that Android system will try to limit the app due to battery life.
      Download link: https://www.phonecopy.com/android/download/phonecopy.apk
      
      Please, send us feedback, if it works now or not.
      
      Thank you for your patience and cooperation. L'équipe d'assistance de PhoneCopy, 22/10/2020
• Good Day Team,
  I have uploaded my contacts+diary etc, from my Lumia 640 LTE (windows phone) successfully, but I don't seem to be able to download (from your cloud) to my new Huawei P40 Pro..., (previously known as the P40 els-nx9) which your systems say is supported. Spent hours so far..., even losing weight now! Help PLEASE...., REGARDS, Trev. trevor.lidbury, 29/08/2020
  • Hi, did you download PhoneCopy application from Google Play or Huawei AppGallery? L'équipe d'assistance de PhoneCopy, 30/08/2020
    • Hi, on Windowsphone it was from Google Play, on new P40 plus, I honestly don't remember, but THINK it was from H AppGalley. I even paid for a month's premium upgrade. Having a look around 'tinternet' I've seen one version of PhoneCopy with the red/black background and another with a pale blue background. Both mine are red/black. Should I delete both phones and start again? Can't actually find the 'pale-blue-one' in a store? Is the blue one the newer version? Regards, Trevor L trevor.lidbury, 30/08/2020
      • Hi, Windows mobile (Lumia) has older design because we keep it working until Microsoft will keep live their store. That step don't need to be repeated. Huawei P40 application is the same like on the following guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android . We found your phone contacting our servers but still not synchronized. Our technical team will contact you on Monday to check what should be wrong. L'équipe d'assistance de PhoneCopy, 30/08/2020
        • Hello again, and thank you for your prompt response. I will be patient and wait 'till Monday then. Trevor L trevor.lidbury, 30/08/2020
          • Hello,
            
            your Huawei does not support Google Play Services.
            
            In this case, please, install PhoneCopy for Huawei:
            https://appgallery7.huawei.com/#/app/C102701109 L'équipe d'assistance de PhoneCopy, 31/08/2020
            • https://appgallery7.huawei.com/app/C102701109 L'équipe d'assistance de PhoneCopy, 31/08/2020
              • My Huawei DOES support Google Play Services...., what it will NOT do is respond to the link that you've sent me. I think I may have to write-off the £1:92 I've paid to PhoneCopy. I still have the same problem! I've successfully uploaded my contacts from my Lumia 640 LTE to your 'Cloud'. But cannot download anything to my Huawei P40 pro. In the app, the P40 Think I want to UPload, but says there is nothing to upload. Is there anything else you can suggest please? trevor.lidbury, 01/09/2020
                • Hello again, sorry, but official Huawei documentation says that Huawei P40 does not contain Google Services and running on Android 10.
                  In our logs, generated by communication with your phone is named as P40 pro, but running on Android 4.4.2 KITKAT with older type of processor, what is very unusual.
                  We will send you more informaction to your private mail. L'équipe d'assistance de PhoneCopy, 01/09/2020
                  • Thank you for this information. I've had this handset for less than a week. It came unlocked, apparently 'sealed', boxed, with the usual very small instruction leaflet, from a usually reliable source that I've used for a long time. I do now wonder though, if it is a genuine Huawei product? I have not owned any Huawei products before, so cannot compare. It is advertised variously at between £695:00 and £875:00 approx. I am very careful about buying things on the internet, but there's always a first time to be conned. I'm SURE that your information is correct. I'll await your further contact with interest. Thanks again, Trevor L trevor.lidbury, 01/09/2020
          • Answered via private mail. L'équipe d'assistance de PhoneCopy, 31/08/2020
            • Hello again PhoneCopy team,
              Just wanted to say a really big thank you. After a complete week of communication to/fro between us, I have finally synchronised my Lumia 640 LTE with my new (highly suspect P40 pro) You even built a version of your app specifically for my use.
              I now have all 87 contacts and hundreds of diary entries on the Android P40 pro. Sorted all the contacts; now just looking around for a decent calendar📅diary for other content.
              Upgraded to premium at the start of this 'adventure' and have just paid for a bit😊more storage, (not that I'll need it) by way of a Thank You. Kind Regards, Trevor L
              
              
              trevor.lidbury, 05/09/2020
• Sir my phone symphony p6 pro..mtk-6736 chipset..I am trying and such android 9.0 pie to install my phone
  But i don't find out... pomikdas18, 25/07/2020
  • Sorry, we are personal cloud and backup service and not phone service. L'équipe d'assistance de PhoneCopy, 25/07/2020
• My huawei mediapad s8-306l don't boot at all it will only show huawei mediapad and it will stop at that point... ogital8, 18/06/2020
  • Sorry we are not a device repair shop. PhoneCopy backups contacts, photos and videos to the personal cloud. L'équipe d'assistance de PhoneCopy, 18/06/2020
  • Send me how to make it boot ogital8, 18/06/2020
• Hello. I can't send a premium message. I say show the settings application system files, but there is no premium message service option. How can I do this setting burhan_ozdemir_35, 15/04/2020
  • You have to ask your mobile operator. L'équipe d'assistance de PhoneCopy, 16/04/2020
    • my mobile operator settings are active. Since my product is abroad, they say that the problem can be software. but I was not having this problem 15 days ago. I did not update any
      burhan_ozdemir_35, 19/04/2020
      • Sorry but PhoneCopy is phone backup service and we don't provide technical support for your phone. L'équipe d'assistance de PhoneCopy, 19/04/2020
• Halo my Vodafone vf685 does not switch on completely it only shows the vodaphone logo the shows the rotating white line..I can't access anything in my phone.. What can I do to fix it zkm710302, 05/04/2020
  • I am sorry, you have to contact Vodafone. PhoneCopy offers data backup, not hardware problem solution. L'équipe d'assistance de PhoneCopy, 06/04/2020
• I need to print off SMS from my old phone for court, i am trying to back them up to a new device. After initial setup, i and currently syncing my information, i am at " 2076%+ and growing growing... How long does this usually take? alfgio12, 03/03/2020
  • Hi, it depends on how many SMS you have stored in your mobile. It will take few minutes if there is thousands of SMS. L'équipe d'assistance de PhoneCopy, 03/03/2020
• There's a bug in the app. While logging in, after entering username n password, the app says login successful but the page doesn't shift to the next page.
  
  Have tried multiple time re installation of the app error still exists. jotinders, 01/12/2019
• i have an infinix racer jet x501 i need software x105. anam.siddiqui2014, 18/09/2019
  • You can download latest version of our application directly from our web page too: https://android.phonecopy.com/download/phonecopy_pie.apk L'équipe d'assistance de PhoneCopy, 20/09/2019
  • If you mean PhoneCopy software to synchronize contacts, photos and videos from your phone you have to find PhoneCopy application in Google Play. L'équipe d'assistance de PhoneCopy, 20/09/2019
• SO i synced Android phone to phonecopy.com and contacts/sms are OK but I have problem restoring videos/pictures to another phone. For some reason media wont download/sync to new phone?
  How do I force that? dpetrek, 27/12/2018
  • Hi, please go to settings in your PhoneCopy application and there you can select device from which you want restore pictures and videos. https://www.phonecopy.com/en/pages/how_to_restore_media L'équipe d'assistance de PhoneCopy, 28/12/2018
    • Thank you for your answer.
      The media was restored to another phone, but folders/collections are lost.
      Media was sent from Samsung S5, restored to Huawei Mate 20 lite. Any suggestions? dpetrek, 28/12/2018
      • HI, we forwarded your feedback to our android team to check it there is possibility to solve it in future versions L'équipe d'assistance de PhoneCopy, 28/12/2018
• For PhoneCopy:
  Samsung Grand Prime + Model SM-G532 BL is not in your list. Which alternative can I use?
  spanner_swanepoel, 21/01/2018
  • I want number imei my device samsung gt-19060i halik0287, 03/03/2018
    • IMEI is written at the label under battery of your phone L'équipe d'assistance de PhoneCopy, 03/03/2018
  • Here is your guide: https://www.phonecopy.com/en/discussion/?comment_id=6946&category_id=237 L'équipe d'assistance de PhoneCopy, 21/01/2018
• Dear,
  Immediately after installing your application on my phone (Android 7.1.1), I log in without problems and download all the contacts from my account on the phone. However, after the second run of the application, I see the message 'Android System WebView not installed'. What happens, really I need to install WebView? ehelp24, 09/04/2017
  • Hello, since version 5 Android Lollipop, WebView is a separate system component (and it is also available on Google Play). This component is used e.g. for web browsing. In Your case, WebView probably had been updated and therefore it was unavailable in the phone. Due to this situation, warning message was showed (the application without WebView can not run).
    You really do not need to install WebView (at the first run it was ok, so it was already installed). If the warning message appears at every launch of app, please contact us again. L'équipe d'assistance de PhoneCopy, 10/04/2017
    • Dear, also on the Nougat 7.1.2 the message "WebView Error" appears at every second and subsequent launch of your app. This is very frustrating for me. Have you any idea? ehelp24, 20/11/2017
      • Answered via private mail. L'équipe d'assistance de PhoneCopy, 21/11/2017
• What fucking site fully cheated now asking for money ,at first it never ask for any charges the moment i uploaded my sms ,it starts drama...will inform media and report this illegal business as a S ecurity crim. sun.tewari, 14/02/2017
  • Please do not use bad words in our discussion forum. We note limit of 500 transparently in the AppStore:
    https://play.google.com/store/apps/details?id=com.phonecopy.android&hl=en
    Also, there is public pricing list in our pages:
    https://www.phonecopy.com/en/pages/pricing
    You can inform media and report us as illegal business but don't forget to attach our public pricing list etc. Moreover you should be able to use your account for 7 days without blocking even if you exceed the limits. L'équipe d'assistance de PhoneCopy, 14/02/2017
• I have tried uninstalling and reinstalling the app but it just will not run the sync -- it shows "Samsung Phone" with 228 contacts then This device >> PhoneCopy.com I agree and then it connects to PhoneCopy then it was "No changes since last synchronisation". In fact if I log into the website it keeps saying that my Samsung device has never been Synced... Why does the Android app not work at all? msdiamondconsulting, 19/01/2017
• I followed the instructions for exporting contacts from Android and it shows me the number of contacts on my device, but when I choose one-way sync from the device to the server the screen goes black for a second and then nothing is updated and it says no changes occurred. msdiamondconsulting, 19/01/2017
• I have Olivetti tablet I can't sign to Google account an market store I need your help please
  jamesoke, 02/01/2017
  • Hi, you can download our application directly from our web page. https://www.phonecopy.com/android/index-en.html L'équipe d'assistance de PhoneCopy, 02/01/2017
• In any android phone I prefer to save contacts in my mail id, it enables me to get all data including contact while switching to new device. The issue is to tranfer contacts between old multumedia mobiles. I was using Nokia RM-827 Now switching to samsung GT-C3322i. I have contacts data in my mail id also. Please guide me, i dont want to tyoe it again gokul.rathore03, 06/09/2016
  • Hi, please check our guide: https://www.phonecopy.com/en/phones/view/samsung_c3322i L'équipe d'assistance de PhoneCopy, 06/09/2016
• I have phone copy premium and when I press synchronise it won't work. I have wifi and mobile data on and still nothing. hsx285, 21/07/2016
  • I've restarted the phone and it hasn't helped. We have 2 Samsung phones registered, both are the same make and model. The one that isn't working was last synchronise on Tuesday 12th at 14.59. hsx285, 21/07/2016
    • Hello, does the app show any error message after pressing Synchronize button?
      Have you tried to re-install the app? L'équipe d'assistance de PhoneCopy, 22/07/2016
      • No error message, it says checking items on phone copy.com server then nothing happens. No I haven't tried to re install the app, will it work if I do this? I'm confused about why the other phone linked to phone copy works fine? hsx285, 22/07/2016
        • Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility. If is does not help, we will forward this problem to our Android staff. L'équipe d'assistance de PhoneCopy, 22/07/2016
          • Hi I reinstalled the app and it works, thanks for all the help. hsx285, 25/07/2016
  • You are correct, it should work correctly. Your account is not blocked. Which phone doesn't work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn't work now? We don't see any error message which seems to be related to communication problem of your phone. Can you, please, restart it first to be sure. L'équipe d'assistance de PhoneCopy, 21/07/2016
• I finish creating an account and downloading the app. But I don't see the sync option in Infinix X551. pukkainuit, 16/05/2016
  • Hi, what part of following guide doesn't work for you?
    https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_android L'équipe d'assistance de PhoneCopy, 16/05/2016
• Accidentally my contacts are deleted from servers too..
  How to recover them
  my fone do not have any contacts now arrynic, 15/05/2016
  • You can restore all your deleted contacts from Deleted contacts folder which you will find in your online profile at www.phonecopy.com. L'équipe d'assistance de PhoneCopy, 16/05/2016
• My Phone contacts (Android account(s) to Sync / items account) is showing as 501, in phone copy server account there are only 482 contacts. I am not able to synchronize. Appreciate your help here. Do I need to do a One Way sync? aabidabbas, 15/05/2016
  • I restarted my phone and the Phone contacts became Zero, But I am still not able to synchronize, I am getting message" Sync Failed:
    The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website."
    The count is already less than 500, Not sure, why I am not able to synchronize. Appreciate your help to enable my account. aabidabbas, 15/05/2016
    • But you have 4 devices in your profile and free account allows 2 only. Please delete at least two devices to fit limits for free account. L'équipe d'assistance de PhoneCopy, 16/05/2016
      • I deleted 2 devices, still getting the same failure message,
        "The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website" aabidabbas, 16/05/2016
        • It can take several minutes to unlock your profile. Now i checked the profile and it is not blocked anymore. L'équipe d'assistance de PhoneCopy, 16/05/2016
• i want to reset my phone.. i had installed ur app. and also synced the sms and contacts too.. i just want to take help that.. if i reset my phone.. then how can i get the backup of those synced files ? riyankit, 04/05/2016
  • Hi, to get contacts synchronized back to your phone please follow our guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android
    There is another guide showing SMS synchronization but it works only for Premium users.
    https://www.phonecopy.com/en/pages/how_to_synchronize_sms_to_android L'équipe d'assistance de PhoneCopy, 04/05/2016
• I reset my phone before some days...... After that i couldn't retrieve my contacts from SD card............... it is showing that the VCARD could not be retrieved mohamesafiq12, 04/05/2016
  • vCard can by imported using PhoneCopy for Windows. http://www.phonecopy.com/windows/index-en.html L'équipe d'assistance de PhoneCopy, 04/05/2016
• My Phone can't show the incoming phone number or any miss call number The stored call log shows the one year advance date say 18/04/2017. that is call date shifted to one year advance.
  Could you please help me as how to shoot the troubles
  Sikder, Dhaka, Bangladesh sikder123, 30/04/2016
  • Sorry this is not a problem related to PhoneCopy,com L'équipe d'assistance de PhoneCopy, 30/04/2016
    • Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free 500 contacts and SMSs from my Google Accounts. I have over 8000plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to ellieroya2@gmail.com urgently now. regards, Elizabeth Australia ezg001, 05/05/2016
      • Replied via email. L'équipe d'assistance de PhoneCopy, 05/05/2016
• I had an iPhone and now changed to Kazam tornado but I'm not receiving all my texts from my contacts but they are receiving mine. jacksprats, 07/03/2016
  • Sorry, can you explain how is your request related to PhoneCopy.com? L'équipe d'assistance de PhoneCopy, 08/03/2016
• How to restore the contact back to mobile, pls help arunudaya, 09/01/2016
  • To synchronize contacts back please follow our guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android
    But your account is blocked because you exceeded limits for free account: https://www.phonecopy.com/en/pages/pricing L'équipe d'assistance de PhoneCopy, 10/01/2016
• Hello, my HTC salsa will not register my contacts, it registers all previous sms, can you please advise what am I doing wrong? paulprout, 26/12/2015
  • Hello, we detected that you performed a succesfull sync with 102 contacts on 2015-12-26 at 19:01:31. It looks like that your issue is gone. Is it right? L'équipe d'assistance de PhoneCopy, 29/12/2015
• Good day! I would just like to ask if the private sms will also be backed up when we do "Back up SMS" from the Messaging? Would appreciate if anyone could answer my concern. Thank you.. iamrizamar, 14/10/2015
  • by the way, i'm using Asus Zenfone 2 ZE551ML. iamrizamar, 14/10/2015
    • Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage. PhoneCopy backs up only sms saved in standard way. L'équipe d'assistance de PhoneCopy, 29/12/2015